Disability Payment Specialist - Bilingual

As a Disability Payment Specialist at Sun Life, your primary responsibilities include calculating and releasing disability benefit payments, processing reimbursements from various sources such as CPP/QPP and WSIB, and handling both inbound and outbound client calls. Additionally, you'll be responsible for developing repayment plans for overpayments and proactively addressing client inquiries. Your role is crucial in ensuring that clients receive the support they need throughout the process.

To thrive as a Disability Payment Specialist at Sun Life, you need to possess exceptional customer service skills and be fluent in both French and English, as the role involves communicating with clients in both languages. Strong time management and organizational skills are essential, along with the ability to apply critical thinking to solve complex issues. A commitment to continuous learning and a collaborative spirit will also help you succeed in this fast-paced job.

Working as a Disability Payment Specialist at Sun Life means being part of a supportive and inclusive team. The position offers hybrid work options, allowing for flexibility while still collaborating with expert colleagues. You’ll enjoy a diverse workplace culture with leaders who are dedicated to your growth and well-being. You'll also have opportunities to participate in continuous training and development, making it a place where you can truly thrive.

Absolutely! At Sun Life, we believe in empowering our employees and investing in their professional development. As a Disability Payment Specialist, you will have access to comprehensive training programs and ongoing learning opportunities. There are numerous pathways for career advancement within the company, allowing you to explore different roles and grow your skills over time.

Working at Sun Life comes with a comprehensive benefits package designed to enhance your overall well-being. This includes wellness programs, paid vacation days, and perks like retirement plans and stock investment options. We also support continued learning and personal growth opportunities, ensuring that our employees can achieve financial and health security while working in a positive environment.

In responding to a dissatisfied client, it's crucial to listen actively and empathize with their concerns. I would first acknowledge their feelings and assure them that I am here to help. Then, I would gather details about their issue, keeping them informed throughout the resolution process. Offering solutions or alternatives and following up to ensure their satisfaction would reflect our client-first approach.

I have hands-on experience with processing disability benefit claims, which I gained during my previous role at [insert previous company]. My responsibilities included calculating benefit amounts accurately, reviewing documentation, and ensuring compliance with relevant regulations. I understand the sensitive nature of these claims and prioritize a compassionate and efficient approach to assist clients effectively.

In my last position, I encountered a case where a client experienced repeated payment discrepancies. I took the initiative to conduct a thorough review of their files and discovered an error in the reimbursement calculation. After correcting the mistake, I reached out to the client, explained the resolution, and ensured that their payments were promptly adjusted. This experience taught me the importance of attention to detail and clear communication.

In a high-volume work environment, I prioritize tasks based on urgency and importance. I utilize to-do lists and set specific time blocks for different responsibilities, helping me stay organized and focused. Additionally, I regularly assess my workload to identify any bottlenecks and adjust my strategies accordingly, ensuring that I meet deadlines without sacrificing quality.

To maintain accuracy while multitasking, I focus on one task at a time when possible and double-check my work. I leverage technology and organizational tools to manage multiple responsibilities efficiently, ensuring that I don’t overlook any details. Developing a systematic approach allows me to handle the volume while delivering precise results.

My approach to continuous learning involves actively seeking educational resources, attending workshops, and participating in training programs whenever possible. I also make it a priority to stay updated on industry trends and changes in regulations, as they directly impact my work. Engaging with colleagues to share knowledge and experiences enhances my understanding and keeps me informed.

I prioritize confidentiality by following company policies and relevant legal guidelines when handling client information. I ensure that sensitive data is stored securely and only share details on a need-to-know basis. Regular training on data protection practices helps reinforce the importance of confidentiality in my daily responsibilities.

To educate clients on their disability benefit options, I would initiate a conversation to understand their specific needs and concerns. I would then clearly explain the different benefits available, highlighting key features and eligibility criteria. Providing written materials and being available for follow-up questions ensures that clients feel informed and empowered in their decisions.

Teamwork is essential in processing disability claims effectively. I believe that collaborating with colleagues allows us to share valuable insights, streamline processes, and provide a higher level of service to clients. Open communication and mutual support foster a positive work environment where we can all thrive together in meeting our goals.

I am drawn to Sun Life because of its strong commitment to enhancing the health and well-being of Canadians. The company values diversity and inclusion, which resonates with my personal beliefs. I appreciate the emphasis on continuous learning and growth opportunities available here, and I am excited about contributing to a team dedicated to making a meaningful difference in clients' lives.