Business Systems Analyst

As a Business Systems Analyst at Brex, you will be tasked with collaborating closely with different internal teams, including Marketing, Sales, and Finance. Your main responsibilities will include analyzing current business processes and systems, identifying areas for improvement, and implementing effective solutions within the Salesforce ecosystem. You'll also play a crucial role in driving a data-driven culture by generating actionable insights that influence future business decisions. By designing and optimizing system processes, you will help ensure that technology aligns with Brex’s strategic goals.

To qualify for the Business Systems Analyst role at Brex, candidates should have a Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field, or equivalent work experience. Additionally, 3-5 years of relevant experience focused on Salesforce is essential, along with proven analytical skills and the ability to handle large datasets. Familiarity with cross-functional teams and third-party Salesforce applications is also a plus.

The Salesforce Business Systems Analyst at Brex has a significant impact on the business by streamlining operations and enhancing system efficiency. By analyzing existing processes and implementing innovative solutions, you will facilitate better decision-making across teams. Your work will enable departments to access accurate data and insights, fostering a proactive approach to business management. This, in turn, helps improve overall company performance and aligns technology investments with Brex’s long-term strategic goals.

The work environment for a Business Systems Analyst at Brex is vibrant and collaborative. Based in New York City, you will work in a space that encourages teamwork and innovation while also allowing for remote flexibility. With a commitment to diversity and inclusion, Brex fosters a culture where creative ideas are welcomed and personal growth is prioritized. Employees typically work in the office at least two days per week to collaborate closely with their teams, promoting a culture of shared knowledge and support.

At Brex, a Business Systems Analyst will find numerous opportunities for career growth. The company prioritizes internal mobility and offers resources to help employees enhance their skills and advance their careers. Through mentorship, training, and exposure to various business functions, you'll be well-positioned to cultivate your career path, whether that leads you deeper into systems analysis, project management, or even more strategic roles within finance.

When discussing your experience with Salesforce, highlight specific projects where you've implemented solutions or optimizations within Salesforce Sales Cloud or Service Cloud. Mention your familiarity with user management, data models, and any integrations you've worked on. Concrete examples, like how your analysis drove improvements or efficiency, will demonstrate your technical prowess and problem-solving skills.

To analyze existing business processes effectively, I start by gathering input from the stakeholders involved to understand their pain points. I map out the current workflow and identify bottlenecks or areas where automation could help. Using metrics and data analysis, I assess the effectiveness of existing processes and develop actionable insights that inform recommendations for optimization.

In discussing a successful project, describe a specific scenario where you collaborated with various teams, such as Marketing or Sales. Share the project's goals, your role in facilitating communication between departments, and how this teamwork led to the successful implementation of a solution. Highlight measurable outcomes and any positive feedback received from stakeholders.

To ensure data accuracy and reliability, I employ a thorough review process which includes validation of data entry and regular audits of the data sets. I also develop documentation for processes to maintain consistency in data handling and implement checks within the Salesforce system. Collaborating with other teams to ensure they understand the importance of quality data and providing training also enhances data reliability.

Promoting a data-driven culture involves educating stakeholders about the value of data in decision-making. I advocate for regular training sessions on data analysis tools and provide insights based on data that illustrate its impact on business outcomes. By sharing success stories of how data led to strategic decisions, I encourage team members to utilize data in their daily operations.

Change management starts with preparing stakeholders for changes through effective communication. I ensure all users understand the benefits of new systems and processes and provide comprehensive training for a smooth transition. Gathering feedback during and after the implementation process allows me to address concerns and make adjustments as necessary, ensuring buy-in and adoption.

Manoeuvring multiple projects requires strong organizational skills. I utilize project management tools to keep track of timelines and priorities, setting clear goals for each project. Regular check-ins with team members ensure everyone stays aligned, and I remain flexible to adapt to changing priorities, ensuring timely delivery without compromising on quality.

My approach to stakeholder engagement is proactive communication. I establish clear channels for feedback and encourage open dialogue throughout a project’s lifecycle. Regular updates and meetings help keep stakeholders informed, and I actively seek their input to ensure that their requirements are met, fostering collaboration and trust.

I have a good understanding of various third-party Salesforce applications such as LeanData, Gong, and Outreach. I can share examples of how I've utilized these tools to enhance operational efficiency within the Salesforce ecosystem and drive business results. My familiarity allows me to integrate these applications effectively to meet project goals.

I am motivated by the challenge of transforming complex processes into streamlined solutions that drive business success. The opportunity to collaborate with cross-functional teams and the ability to make a tangible impact within a growing organization like Brex fuels my excitement for the role. Continuous learning and innovation are other key factors that inspire me to excel.