Property Management Associate

Location

Christiana Mall - 132 Christiana Mall

Business

At Brookfield Properties, we believe retail should be anything but typical. It’s why we’re integrating shopping, dining, entertainment, and more to reimagine retail experiences everywhere. Because for us, retail isn’t just about managing properties or redeveloping malls. It’s about creating inspiring spaces that draw consumers in. It’s about helping our tenants build their brand in a big way. It’s about contributing to our communities. And, more than anything, it’s about bringing people together.

If you’re ready to be a part of our team, we encourage you to apply.

Job Description

The Property Management Associate (PMA) administers the property’s short-term revenue programs, oversees community-based programs, assists with implementing mall marketing programs, and manages retailer and community relations. The PMA serves as a liaison across multiple functions including but not limited to Mall Management, Business Development, Strategic Partnerships, Leasing, and Marketing.

Responsibilities

Revenue Administration

• Administer specialty leasing (retail merchandising units and kiosks) deals; prepare deal sheets & packets within Salesforce, facilitate license agreement execution, complete merchant on-boarding process, and maintain merchant files to comply with audit guidelines

• Administer strategic partnership deals including obtaining collateral, coordinating installation and removal per contracted term

• Serve as primary on-site contact for business development program; resolve complaints and communicate any issues to the GM and appropriate Business Development contact

• Ensure merchants adhere to company guidelines and visual standards

• Screen, prospect, and route business development (specialty leasing and strategic partnerships) leads to appropriate representative

• Participate in specialty leasing site visits with prospective merchants as requested

• Identify appropriate merchant placement based upon available space inventory & building code requirements

• Coordinate merchant opening and closing logistics with operations and security; coordinate install and removal of RMUs, banners, signage, and advertisements

• Work with Tenant Coordination to obtain approved drawings and municipality permits for new kiosks

• Provide proof of performance for national and local advertising deals and activations as requested

• Post and maintain collateral, coordinate installation and removal per contracted terms

• Educate merchants on rent collection system, verify payments, follow-up and collect Accounts Receivable as needed

• Collect and track specialty leasing merchant sales; calculate and bill overage & breakpoints

• Administer storage rental program, which includes negotiating new and renewal agreements, tracking occupancy, and other related activity

• Oversee merchant Insurance Program which includes, but not limited to, signing up qualifying new and existing merchants, ensuring Certificates of Insurance are current

• Oversee Holiday photo set operator/vendor, including but not limited to, being the main point of contact, coordinating set install, monitoring daily operations, tracking sales, and coordinating set removal

• Deliver violation letters and/or action notices as approved by GM and Business Development

• At the discretion of leadership, may be required to participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays. MOD coverage may include being on call, or on-site when appropriate. The on-site requirements of the MOD will be determined and approved by leadership.

Marketing, Community, Customer Experience

• Implement portfolio-wide and community programming and events

• Secure retailer participation for events (sampling, demos, offers, displays, etc.), execute event implementation, collect results and highlights, and submit Community Event Tracker

• Maintain property social media account and website, including but not limited to updates and responses

• Submit local content for digital screens

• Coordinate installation of barricade graphics and/or window displays for vacant spaces

• Administer in-mall directories to include store listing updates. Monitor content and operations of directories, digital signage, and banner program to ensure no operational issues

Miscellaneous

• Other duties as assigned

Qualifications  

• High School degree or GED required; Associate’s or Bachelor’s degree preferred

• 1-3 years shopping center or retail experience

• Strong project management, organizational skills, and interpersonal skills with attention to detail

• Ability to analyze and interpret financial reports, budgets, contracts, and legal documents

• Ability to adapt to a dynamic work environment

• Supervisory and coaching skills with ability to delegate tasks

• Demonstrate effective conflict resolution and customer service skills for interaction with merchants, customers, and co-workers

• Strong working knowledge of various computer software such as Microsoft Office, Microsoft Teams, JDEdwards, Salesforce

Core Competencies: Nimble Learning, Collaborates, Drives Results, Customer Focus, Business Insight, Organizational Savvy

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is required to do the following:

• The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. 

• The employee frequently is required to stand, walk, and reach with hands and arms. 

• The employee is occasionally required to stoop, kneel, crouch, or crawl. 

• The employee may frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.  

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  

• The noise level in this work environment is usually moderate.

Benefit Information

• Competitive compensation

• Medical, Dental and Vision beginning day 1

• 401(k) Company matching

• 401(k) Vests on Day 1

• Career development programs

• Charitable donation matching

• Generous Paid Time Off (vacation, personal holidays, paid sick time)

• Paid Volunteer Hours

• Paid Parental Leave

• Family planning assistance including IVF, surrogacy and adoption options

• Wellness and mental health resources

• Pet insurance offering

• Childcare Assistance

• Commuter benefits

• A culture on our values of Act with Integrity, Build Mutual Trust, Take Initiative and Win Together.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

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