Field Service Engineer / Technican (m/w/d)

As a Field Service Engineer / Technician at Bruker AXS, your primary responsibilities include pre-installation and installation of analytical systems, performing maintenance and diagnostics, troubleshooting issues, and providing software support. You will also network analysis instruments with laboratory information systems and ensure customer satisfaction through direct interaction and instruction.

To qualify for the Field Service Engineer / Technician role at Bruker AXS, candidates should possess a HTS, Bachelor's, or Master's degree in Electronics, Mechatronics, Physics, or a related field. Alternatively, extensive experience in service and applications within the instrumentation field will also be considered. Practical experience in service fieldwork and strong computer literacy are required.

A successful Field Service Engineer / Technician at Bruker AXS should have strong technical skills, a customer-oriented approach, and the ability to work both independently and as part of a team. Interpersonal skills, fluency in Dutch and English, and the willingness to travel are also essential for this role.

Yes, this position requires frequent travel within the Netherlands and up to 30% international travel. Most trips are day trips, and you will be visiting customers to provide essential service and support.

The work environment is dynamic and customer-focused. As a Field Service Engineer / Technician at Bruker AXS, you will have the opportunity to engage with diverse clients in various industries, working in a collaborative setting that encourages professional growth and knowledge sharing.

When answering this question, highlight specific instruments you have worked with, detailing your hands-on experience in installation, troubleshooting, and maintenance. Discuss any relevant projects and how your skills contributed to client satisfaction.

It's important to explain your organizational strategies, such as assessing urgency and impact, and using tools to track requests. Emphasize your time management skills and ability to maintain high service standards under pressure.

Discuss the systematic approach you take, including troubleshooting methodologies, consulting technical documents, and communicating with colleagues if necessary. This shows your structured problem-solving capabilities.

Share an example of a past experience where you addressed a customer's complaint by actively listening, empathizing, and working collaboratively to resolve the issue. Emphasize the importance of maintaining a positive customer relationship.

This is a chance to be honest about challenges, such as travel or balancing multiple tasks, but focus on how you manage these effectively and the satisfaction you gain from overcoming them.

Mention your commitment to continuous learning through attending workshops, reading industry publications, and participating in relevant training programs to ensure you remain knowledgeable about advancements.

Talk about your collaborative approach, outlining how you would assess the issue together, share insights, and combine expertise to arrive at a solution effectively for the common goal.

Emphasize the necessity of clear communication in both written and verbal forms, particularly while instructing users, troubleshooting, and collaborating with colleagues, ensuring everyone is on the same page.

Discuss your passion for technology and problem-solving, the joy of helping others achieve satisfaction through solutions, and the variety that comes with travel and different customer interactions.

Outline your understanding of health and safety protocols, any relevant certifications you may hold, and how you incorporate these regulations into your daily tasks during installations and maintenance.