Job details

Customer Service Coordinator - Luxury Showroom

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Company Description

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’

Job Description

The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom.

What We Offer:

California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:

Health insurance – Medical, Dental, and Vision
Paid Time Off
401K retirement plan with company match
Grow your career with us – many promotional opportunities are available
Employee Discount

Franchises are independently owned and operated and may offer different benefits.

** Pay Range: $23+ per hour+**

Work schedule: Tuesday - Saturday 9am-5:30pm

Duties and Responsibilities:

Completes appointment scheduling in an efficient and detailed manner for our Design Consultants, using the Customer Relationship Manager (CRM).
Answers incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
Directs client issues, concerns, and/or complaints to management team while working in conjunction with designers and the management team to bring them to a resolution, as needed.
When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
May provide customer communication support as it relates to installations, confirmations, and return visits.
Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.

Qualifications

1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment
Associates Degree related to business administration / accounting from an accredited college or university preferred
Ability to communicate politely, clearly and professionally with clients
Ability to work quickly and accurately data entry
Calendar management / regional scheduling experience preferred
Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)

Additional Information

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#CA183

We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.

CA Privacy Policy - California Privacy Policy - California Closets

Terms and Conditions: https://www.californiaclosets.com/terms-conditions/

What You Should Know About Customer Service Coordinator - Luxury Showroom, California Closets

If you're passionate about customer service and want to work in a luxurious environment, the Customer Service Coordinator position at California Closets in Santa Monica is perfect for you! With over 40 years of experience, California Closets is renowned for its custom-designed organizational solutions that can transform any space in your home into a masterpiece. As a Customer Service Coordinator, you will be the face of the showroom, assisting clients with their needs, managing appointment schedules for talented Design Consultants, and ensuring every customer has an exceptional experience. Your role will involve handling phone calls and emails, greeting clients who walk into the showroom, and maintaining a clean and inviting ambiance. You'll play a key part in addressing client concerns and directing issues to management where necessary. If it's your turn to shine, you will be utilizing various technological tools like CRM and Microsoft Office to ensure smooth operations. With a friendly atmosphere and plenty of opportunities for career growth, you’ll be part of a team that values creativity, comfort, and connection. The position offers competitive benefits including health insurance, a supportive working environment, and an employee discount. If you have experience in customer service, especially in a luxury brand, this is your chance to grow in a creative and dynamic company that believes every home should be a reflection of its owner. Join California Closets, where we believe in not just making space, but creating magic!

Frequently Asked Questions (FAQs) for Customer Service Coordinator - Luxury Showroom Role at California Closets

What are the main responsibilities of a Customer Service Coordinator at California Closets?

As a Customer Service Coordinator at California Closets, you'll primarily be responsible for scheduling appointments for Design Consultants, responding to client inquiries via phone and email, greeting showroom visitors, and maintaining the showroom's cleanliness and welcoming atmosphere. You'll also assist with customer communication regarding installations and other services.