Customer Liaison-Part Time

The Customer Liaison at California Closets is responsible for efficiently scheduling appointments for Design Consultants and answering customer inquiries via phone and email. This role includes greeting clients in the showroom, maintaining a clean and inviting environment, managing administrative tasks, and assisting in training Design Consultants. It's all about ensuring that customers are delighted with their experience!

To become a Customer Liaison at California Closets, you typically need 1-2 years of customer service experience, preferably within the home renovation industry. An Associate’s Degree in business administration or accounting is preferred, alongside strong organizational skills, and the ability to multitask in a fast-paced environment. Being tech-savvy is also beneficial as you'll be interacting with various business systems.

The Customer Liaison position at California Closets is a part-time role specifically scheduled for Sundays from 10 AM to 4 PM. This makes it an ideal opportunity for individuals seeking flexible work options while still wanting to be part of a reputable company in the home improvement industry.

As a part-time Customer Liaison at California Closets, you will receive several benefits including health insurance options (medical, dental, and vision), PTO days, paid holidays, and a 401K retirement plan with company match. Additionally, there are opportunities for career growth within the company, making it a great place for personal and professional development.

California Closets has built a stellar reputation since 1978 for its leadership in premium space management. Working here as a Customer Liaison means being part of a team that values creativity, comfort, and connection. The emphasis on providing an exceptional brand experience and the supportive work environment contributes to job satisfaction and career growth opportunities.

When faced with difficult customers, it's crucial to stay calm and listen empathetically to their concerns. Acknowledge their feelings and provide a solution. Show them that their satisfaction is important, which reflects the California Closets commitment to exceptional service.

In your response, highlight specific tools you've used for appointment scheduling, detail your organizational strategies, and stress how you prioritize tasks effectively. Be sure to relate this back to the Customer Liaison position at California Closets.

The most important quality for a Customer Liaison is strong communication skills. Being able to clearly articulate information, listen to customer needs, and respond with patience and positivity is essential for success, especially in a customer-focused company like California Closets.

Explain your methodology for prioritization, using examples from past experiences. Showcase your ability to adapt and be flexible, which is critical for the Customer Liaison role at California Closets where multitasking is necessary.

Reflect on techniques like personalized communication, active listening, and prompt follow-up. Emphasizing these skills shows that you align with California Closets' mission of delivering an exceptional brand experience.

Talk about your approach to ensuring a welcoming atmosphere, such as greeting customers with a smile, keeping the showroom tidy, and proactively engaging with visitors to enhance their experience while aligning with California Closets' values.

Provide a specific example that demonstrates your dedication and ability to exceed expectations. Make sure to connect it to how this approach aligns with the Customer Liaison role at California Closets.

Mention specific software and tools like Salesforce, Microsoft Office, or scheduling applications that would be relevant to the Customer Liaison role. Demonstrating familiarity with technology underscores your preparedness for the job at California Closets.

Share your strategies for managing stress, such as staying organized, taking short breaks, or maintaining a positive mindset. This shows your prospective employer at California Closets that you are equipped to handle a fast-paced work environment.

Express your admiration for the company’s commitment to creativity and quality in home design. Discuss how the values of California Closets align with your own and how eager you are to contribute to the team and provide customers with a magical experience in their homes.