Functional Analyst - API Build (Toronto - Hybrid)

As a Functional Analyst - API Build at Capco, you will lead critical responsibilities including acting as a liaison between business and tech teams, documenting requirements, managing the scrum process, and ensuring that APIs meet high industry standards such as PCI/DSS compliance. You’ll also design dashboards to track critical project metrics, ensuring they are up to date and aligned with project goals.

To qualify for the Functional Analyst - API Build role at Capco, you should have a degree in Business, Finance, Project Management, Data Analytics, or a related field. Moreover, a minimum of 6+ years of experience as a Business Analyst, particularly with strong skills in reporting, dashboards, and project metrics, is essential. Familiarity with Fiserv APIs and professional experience in the control room space are also highly preferred.

Capco is committed to supporting the career advancement of its Functional Analysts through a culture that emphasizes skill development, innovation, and teamwork. We encourage our employees to take ownership of their careers by exploring new challenges and engaging in projects that not only advance their expertise but also contribute to the success of our clients.

At Capco, the environment is inclusive, collaborative, and results-driven. As a Functional Analyst - API Build, you will be part of a culture that promotes creativity and disruptive innovation. You can expect to work in a hybrid setting that balances the benefits of working remotely with the synergy of in-person teamwork.

In the role of Functional Analyst - API Build at Capco, you'll frequently utilize tools such as Jira for managing scrums and documenting user stories, along with reporting tools like Power BI and Tableau for creating and maintaining dashboards that track important project metrics. Automation tools may also be leveraged to streamline reporting processes.

In your answer, highlight specific past projects where you utilized Fiserv APIs, detailing how you improved API performance and compliance with industry standards. Don’t forget to mention your role in bridging communication between business needs and technical teams.

Discuss the methodologies you use, such as Agile or Scrum frameworks, to effectively prioritize your workload. Explain how these approaches help you maintain focus and meet project deadlines while ensuring all stakeholders are aligned.

Mention key performance indicators (KPIs) like project timelines, resource allocation, budget tracking, and risk assessments. Explain how you use these metrics to ensure clear visibility into project progress for both team members and clients.

Use the STAR method (Situation, Task, Action, Result) to outline a specific project, the challenges faced, the actions you took to address these challenges, and the positive outcome achieved. Highlight any collaboration with cross-functional teams during this process.

Discuss your approach to gathering requirements through stakeholder interviews, workshops, and feedback sessions. Emphasize how you utilize tools like Jira to document, track, and groom user stories, ensuring clarity and alignment among team members.

Illustrate your understanding of compliance, particularly around PCI/DSS standards. Share experiences where you ensured projects adhered to compliance requirements while still meeting client needs and project deadlines.

Share an instance where collaboration was key to project success, detailing how you facilitated communication among business analysts, developers, and QA teams. Highlight the importance of shared goals and mutual understanding in achieving project objectives.

Talk about your methods for regular check-ins, updates through dashboards, and structured reports. Emphasize the significance of transparency and responsiveness in keeping stakeholders engaged and informed.

Discuss your mindset toward feedback and innovation. Explain how you regularly reflect on past projects to identify areas for improvement and how you actively seek out new methods or tools to enhance your effectiveness as a Functional Analyst.

Share your motivations for applying to Capco, such as the company’s innovative spirit, commitment to quality, or opportunities for career growth. Make a connection between the company’s values and your professional aspirations.