Junior Business/Change Analyst - Glasgow

As a Junior Business/Change Analyst at Capco, your primary responsibilities will include collaborating with various stakeholders, both technical and non-technical, to identify and implement improvements in processes. You’ll be central to driving Agile methodologies and playing an essential role in change management initiatives. Your expertise will be utilized in activities such as requirements gathering and conducting workshops, ensuring that proposed changes align with business needs.

To thrive as a Junior Business/Change Analyst at Capco, candidates should have a background in Financial Services, ideally with experience as a Business Analyst. A strong academic record, along with skills in process mapping and the ability to conduct customer journey analysis, are essential. Excellent communication and stakeholder management skills are crucial for engaging effectively across different business functions.

In the role of Junior Business/Change Analyst at Capco, the Agile methodology is integral to driving continuous improvement in financial services projects. You will actively promote Agile practices, collaborate with teams through iterative development, and help ensure that the changes implemented enhance overall efficiency. Agile methodologies will guide your approach to project delivery and stakeholder engagement.

Capco offers an inclusive and dynamic workplace culture where innovation is encouraged, and every team member is valued for their unique contributions. As a Junior Business/Change Analyst, you’ll work in a collaborative environment that emphasizes continuous learning and engagement with senior leadership and diverse teams. This setting will foster your personal and professional growth in the financial services landscape.

Starting your career as a Junior Business/Change Analyst at Capco presents a solid foundation for career advancement. You will have opportunities to grow into more senior roles within the business analysis field or specialize in areas like change management or process improvement. Capco supports ongoing learning, allowing you to refine your skills and expand your expertise as you progress within the organization.

When answering this question, focus on specific projects you've worked on that required process mapping. Explain your approach, the tools used, and how those mappings led to improvements. Emphasize your understanding of customer journey analysis and your ability to convey complex processes to stakeholders effectively.

Demonstrate your organizational and communication skills by discussing tools or methods you utilize for prioritization, such as task management software or stakeholder matrices. Emphasize your ability to set clear expectations with stakeholders and how you balance their needs while keeping projects on schedule.

Use the STAR (Situation, Task, Action, Result) method to structure your response. Describe the context, your role, the specific change you proposed, and the positive outcomes that resulted from its implementation, reinforcing your capability to provide strategic insights as a Junior Business/Change Analyst.

Explain what Agile methodologies entail, such as iterative development and collaboration, and why they are critical in fast-paced project environments like financial services. Give examples of how you've applied Agile practices and how they helped improve a project's efficiency or adaptability.

Discuss your method for requirements gathering, including conducting interviews, facilitating workshops, and evaluating existing documentation. Highlight your ability to synthesize stakeholder input into structured functional specifications, ensuring all voices are heard and adequately represented.

Describe a specific challenge involving diverse or conflicting stakeholder interests, focusing on how you navigated these situations effectively. Share your communication strategies, negotiation skills, and how you ultimately aligned stakeholder goals to achieve project objectives.

Your answer should reflect your passion for the financial services sector, your admiration for Capco's culture of diversity and innovation, and your eagerness to contribute to meaningful projects. Focus on how these elements align with your career aspirations and professional values.

Discuss specific resources you engage with, such as industry publications, webinars, and networking events. Sharing your proactive approach to learning and how it impacts your analytical skills can showcase your commitment to professional development.

Use the STAR method to showcase a scenario where data analysis led to significant project insights. Highlight the data sources, your analysis, the proposal you made, and the resulting impact, illustrating your ability to utilize data effectively as a Junior Business/Change Analyst.

Emphasize the importance of clear and tailored communication in engaging with diverse stakeholders. Discuss how it aids in the dissemination of information, fosters collaboration, and mitigates misunderstandings throughout the project lifecycle.