Job details

Quality Assurance Coordinator / Case Manager (816210)

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Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

Manage and update internal tracking systems
Review case files to ensure compliance with contractual agreements
Conduct file and system maintenance reviews for all Workforce Innovation and Opportunity Act programs
Assist with the development, implementation and enforcement of quality assurance plans
Conduct Company Quality Measurement Tool standard quarterly reviews to ensure standard operating procedures and services are being effectively delivered
Recommend corrective actions; implement corrective action plans, regarding overall project success
Customer satisfaction results to senior management and keeps senior management informed as to the status of program case management and performance
Develop and maintain Standard Operating Procedures
Develop and coordinate training activities to ensure that all operations staff are properly trained to implement project activities effectively
Assist and manage weekly follow-up calls to Workforce Innovation and Opportunity Act customers to update employment status
Direct related work experience in quality control or performance monitoring
Familiarity with applicable federal, state and local laws and regulations
Accustomed to complex, fast-paced and confidential work environment
Excellent written and verbal communication skills including understanding the legal language of contracts
Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access
Must establish and maintain effective working relationships with, and among, all personnel
Must support the mission of the Company
Must be able to work occasionally long or extended hours, including weekends
Must maintain the confidentiality of all information housed in the division
Carries a case load
Other work-related duties as assigned

Qualifications

Bachelor's Degree required in human services related field or three years equivalent work experience and a minimum of two years of contract experience
Preferred have managed federal programs
Must pass State criminal background check and drug screen
Must be able to pass Office of Motor Vehicle check and be insurable through the Company's automotive liability carrier. Must provide own transportation and maintain proper vehicle registration and insurance
Must be able to tolerate frequent periods of high stress, heavy workload and multiple priorities
Extensive standing, sitting, computer, phone, and desk work required; work primarily in a defined office environment with specified hours, although flexible hours may be required
Must be able to interact one-on-one and in groups with individuals from a diverse range of backgrounds
Availability for occasional out-of-office meetings, conferences, and other events may be required; travel may be required

Additional Information

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

Average salary estimate

$57500 / YEARLY (est.)

min

max

$50000K

$65000K

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What You Should Know About Quality Assurance Coordinator / Case Manager (816210), Equus

As the Quality Assurance Coordinator / Case Manager at Equus Workforce Solutions in Little Rock, AR, you'll play a pivotal role in ensuring our workforce programs are operating smoothly and effectively. Your day-to-day will involve managing and updating our internal tracking systems, as well as reviewing case files for compliance with our contractual obligations. You’ll be hands-on in maintaining the standards of quality across initiatives funded by the Workforce Innovation and Opportunity Act. In addition to conducting quarterly Company Quality Measurement Tool reviews, this position allows you to recommend corrective actions and implement plans for improvement which contribute directly to our project’s success. You will collaborate closely with senior management, providing updates on customer satisfaction and case management performance, and play a key role in developing standard operating procedures. Training staff to facilitate efficient implementation of programs is also part of the exciting challenge. If you’re looking for a role where you can make a significant impact while enjoying a dynamic working environment, this could be the perfect fit. Bring your expertise in quality control and your strong communication skills to help us support our mission of helping individuals thrive in their careers. We look forward to seeing how your experience can contribute to the Equus team and the communities we serve.

Frequently Asked Questions (FAQs) for Quality Assurance Coordinator / Case Manager (816210) Role at Equus

What are the responsibilities of a Quality Assurance Coordinator / Case Manager at Equus Workforce Solutions?

The Quality Assurance Coordinator / Case Manager at Equus Workforce Solutions is responsible for managing internal tracking systems, ensuring compliance by reviewing case files, and conducting system maintenance reviews. The role includes developing quality assurance plans, conducting quarterly reviews, and recommending improvements to enhance project success, all while providing regular updates to senior management.