Enterprise Account Coordinator

The Enterprise Account Coordinator at CharterUP is responsible for ensuring a smooth kickoff for new enterprise contracts, managing client relationships, and overseeing operational logistics. This role involves handling urgent requests, facilitating on-site visits, and integrating vehicle tracking for long-term shuttle services, all while maintaining exceptional support for valued clients.

To apply for the Enterprise Account Coordinator position at CharterUP, candidates should ideally have 1-2 years of experience in a high-stress customer-facing environment and experience managing urgent requests. Candidates must also possess strong organizational skills, a relentless work ethic, and be willing to travel and work flexible hours as needed.

CharterUP focuses on client success by empowering the Enterprise Account Coordinator to manage ongoing client accounts, ensuring accurate reservation entries, timely communication, and support for any issues that arise. Building strong relationships with clients and strategic operators across North America is key to delivering exceptional service.

An Enterprise Account Coordinator at CharterUP will manage new enterprise contracts, provide ongoing client support, handle billing, and ensure effective communication with operators and drivers. Additional responsibilities include conducting on-site visits, maintaining records, and ensuring insurance documentation and contract execution are in place.

CharterUP fosters a collaborative and dynamic culture where innovation and growth are prioritized. As a remote-first company, the team values driven individuals who thrive in fast-paced environments and support each other to provide the best experience for clients and operators alike.

I prioritize my tasks based on urgency and impact, using tools like to-do lists and project management software. Communication is key; I ensure that clients are aware their requests are being handled, reducing their stress while I work on solutions.

In a previous role, I had a client who was dissatisfied with a service change. I listened to their concerns, provided immediate solutions, and followed up to ensure they were satisfied with the outcome. This proactive approach strengthened our relationship.

Building relationships with strategic suppliers involves regular communication, transparency, and understanding their needs. I would schedule regular check-ins to discuss performance and explore opportunities to collaborate more effectively.

I am proficient in CRM software, project management tools like Trello and Asana, and data analytics platforms. These tools help me track client interactions, manage tasks, and analyze service performance effectively.

I utilize a combination of digital calendars and task management systems to prioritize my tasks and set reminders for deadlines. Regular status updates and check-ins help ensure nothing falls through the cracks.

I believe adaptability is crucial for an Enterprise Account Coordinator. The ability to respond to unexpected challenges quickly while maintaining a client-focused mindset is essential for success in this fast-paced role.

I approach feedback as an opportunity for improvement. I carefully assess the feedback, communicate any changes to the relevant teams, and follow up with the client to ensure the changes meet their expectations.

I would prepare by coordinating all logistics beforehand—confirming schedules, reviewing the agenda, and ensuring all equipment and documentation are ready. Effective communication during the visit is key to addressing any issues that may arise.

I have experience managing billing cycles, sending invoices, and following up on payments. My approach emphasizes accuracy and timeliness to maintain trust and accountability with clients.

I'm passionate about improving customer experiences and see CharterUP as a leader in innovating group transportation. The opportunity to work within such an impactful organization and help clients navigate their group travel needs excites me.