ServiceNow Architect - 100% Remote (REF1764C)

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, Product Management, and Program Management support services. We strive to hire only ethical, talented, passionate and committed “A Players” who already align with the company’s core values: Drive, Delivering Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all else.

Salary Range: $145K - $162K (depending on experience)

Duties & Responsibilities:

• Collaborate with clients, internal stakeholders, developers, and business analysts to gather requirements, understand business processes, and design robust and scalable ServiceNow solutions.
• Create detailed technical designs that align with the client's short—and long-term needs and effectively leverage the capabilities of the ServiceNow platform and integration with third-party technologies.
• Design quality assurance plans and ensure that the technical deliverables meet quality standards and adhere to best practices.
• Ensure end-to-end implementation of ServiceNow that follows industry best practices.
• The Senior ServiceNow Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations, and the health of the platform 
• Participate in configuring new applications or suites during planning, requirement gathering, design, development, documentation, and rollout phases while ensuring that product users 
• understand and adhere to systems security policies and procedures.
• Serves as Subject matter expert for ServiceNow platform responsible for the overarching technical oversight, architecture, and construction efforts. 
• Serves as an Advocate for the ServiceNow platform, utilizing best solution design and architecture practices.
• Working with engineers, developers, and platform owners to set the platform’s technical direction and
• strategic objectives.
• Develops effective governance, oversees technical resources, mitigates risk, monitors quality, security, etc., and ensures success in executing these areas.
• Provides solution architecture, documents design, codes, develops program logic for new applications, analyzes and modifies logic in existing applications, and ensures that system improvements are successfully
• implemented.
• Advises on and recommends options, risks, impacts, and alternatives to business processes and technical
• architecture.

• 4+ years of demonstrated experience as an architect, leading platform design sessions, performing design reviews, familiarity with architect frameworks, and publishing platform standards and design models.
• 3+ years of demonstrated experience with standard services data models and ServiceNow data models, applying data governance strategy and considerations to maximize the reuse of common data elements and to maintain high data quality.
• 8+ years of demonstrated experience in ServiceNow product development lifecycle processes.
• 8+ years of demonstrated experience with multiple ServiceNow platform deployments and upgrades.
• ServiceNow Certified System Administrator with multiple ServiceNow implementations across domains (e.g., ITOM, ITBM) in the ServiceNow Administrator role.
• ServiceNow Certified Implementation Specialist with multiple ServiceNow implementations/Staff
• positions in the ServiceNow Implementer role across the full spectrum of capabilities, including, but not limited to, domain separation, integrations with other systems, continuous integration, continuous deployment, multi-team parallel capability deployments, and management of platform technical debt.
• Demonstrated experience and familiarity with maintaining required information security controls for the platform.

Education:

• Bachelor’s degree in a relevant field
• ServiceNow Certified Application Developer.

Clearance Requirements:

• US Citizenship is required
• Public Trust or the ability to obtain one.

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development. 

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.