Manager IT (m/w/d) CRM, Data und AI

As a Manager IT (m/w/d) CRM, Data und AI at Motel One, your primary responsibilities include leading the implementation of digital innovations in CRM, Data, and AI technologies. You will oversee the project lifecycle, collaborating with interdisciplinary teams and external partners to ensure successful outcomes. Managing stakeholder requirements concerning customer satisfaction, compliance, and quality will also fall under your purview.

To qualify for the Manager IT (m/w/d) CRM, Data und AI role at Motel One, candidates should have significant experience in managing software projects, particularly in CRM and analytics. Familiarity with IT architectures, project management methodologies, and stakeholder communication are essential. Ideally, you would also have insights into the tourism or hospitality sector, enhancing your ability to meet industry-specific challenges.

Motel One is committed to the growth of its staff, providing Manager IT (m/w/d) CRM, Data und AI with ample opportunities for professional development. You will have the autonomy to make decisions, access to a range of training programs, and the chance to work on innovative projects that expand your skill set and experience within the hospitality technology sector.

In the role of Manager IT (m/w/d) CRM, Data und AI at Motel One, you will engage with a variety of advanced technologies including Dailypoint CRM, cloud data solutions like AWS and Azure, and AI analytics tools. Your work will also revolve around data governance and major data migrations, marking an exciting intersection between technology and service in the hospitality industry.

Motel One provides a robust benefits package for the Manager IT (m/w/d) CRM, Data und AI, which includes competitive remuneration and participation in incentive programs. Employees benefit from a comprehensive mobility package, modern office equipment, and generous discounts on hotel stays and fitness opportunities, promoting a rewarding and balanced work-life environment.

When answering this question, highlight specific CRM technologies you have used in previous roles. Discuss your involvement in projects that required CRM implementation or optimization and present tangible results or improvements that came as a result of your leadership.

Share your methodology for managing projects, emphasizing your ability to facilitate communication among cross-functional teams. Discuss how you balance timelines, stakeholder requirements, and team dynamics to ensure project success.

Outline your experience in implementing compliance checks and data security measures throughout the project lifecycle. Include examples that demonstrate your understanding of relevant regulations and how you’ve successfully enforced security protocols in past roles.

Choose a project that showcases your problem-solving skills and ability to remain calm under pressure. Discuss the challenges faced, your approach to overcoming them, and the outcomes achieved, focusing on team collaboration and strategic adjustments.

Discuss your methods for gathering and analyzing stakeholder requirements. Share how you ensure transparent communication and how you prioritize tasks based on impact, resources, and timelines to meet expectations effectively.

Explain your criteria for evaluating new technologies, including factors such as usability, cost-effectiveness, scalability, and alignment with organizational goals. Highlight your ability to research and analyze potential solutions.

Emphasize your commitment to continuous learning through industry publications, webinars, and networking events. Mention how you integrate new insights into strategic planning for your team and projects.

Provide insights into your leadership style and any specific techniques you use to foster collaboration and motivation within your teams. Give examples of how you’ve handled conflicts or facilitated team growth.

Illustrate the significance of data analytics in driving decisions, showcasing specific instances where data analysis influenced project outcomes or operational efficiency. Discuss tools you prefer for this purpose.

Detail the metrics you use to assess the success of IT projects, such as user satisfaction, improved operational efficiency, cost savings, and the overall impact on guest experiences. Ensure your answer reflects a keen understanding of hospitality needs.