Systems Support Intern

As a Systems Support Intern at the Administration for Children’s Services (ACS), you will play a key role in assisting the SSO-SMP team with a variety of systems-related tasks. This includes opening and triaging foster care and preventive service cases and processing foster care movements. You'll also tackle policy and systems-related inquiries, review and manage role assignments, and facilitate communication between agencies, ensuring smooth operations in the foster care system.

The ideal candidate for the Systems Support Intern position at the Administration for Children’s Services (ACS) should be an undergraduate student currently enrolled in a college or university, or someone who has graduated within the last year. The internship is designed specifically for students matriculating in a college by June of the program year, ensuring a robust learning experience during the summer months.

As a Systems Support Intern at the Administration for Children’s Services (ACS), you'll directly contribute to the agency’s mission by supporting systems functionality that impacts children's welfare. By ensuring the accurate processing of foster care placement requests and providing critical assistance to service providers, your work will help facilitate smoother operational processes, ultimately ensuring children receive the care and support they need.

During your time as a Systems Support Intern at the Administration for Children’s Services (ACS), you'll enhance numerous skills, including system management, communication, and organizational capabilities. You'll gain practical experience in processing requests, managing inter-agency communications, and collaborating with diverse teams, all of which are valuable skills in the IT and social services sectors.

The Systems Support Intern position at the Administration for Children’s Services (ACS) is a summer internship running from June through August each year. The selected candidate will be compensated at a rate of $19.00 per hour, providing an excellent opportunity to gain substantive experience while earning an income.

When answering this question, provide a specific example from your experience. Explain the steps you took to identify the problem and how you implemented a solution. Ensure to highlight your analytical thinking and problem-solving skills, which are crucial for a Systems Support Intern.

It's important to demonstrate your ability to manage multiple responsibilities. Outline a systematic approach you use, such as listing tasks by urgency and importance, and give an example of a time you successfully managed competing deadlines in a previous role or during your studies.

Express your passion for child welfare and how it aligns with your career goals. Mention ACS’s critical role in safeguarding children and families and your desire to contribute positively to that mission through technology and systems support.

Provide a structured method you would use, such as breaking down the learning process into manageable sections, utilizing available resources, and seeking feedback from experienced users. This shows your proactive attitude toward learning in the role of a Systems Support Intern.

Highlight the importance of clarity, conciseness, and empathy when dealing with both technical and non-technical individuals. Explain how you would tailor your communication style to different audiences, ensuring effective collaboration within ACS’s diverse teams.

Use this opportunity to share a relevant example of collaboration from academic or previous work experiences. Emphasize your ability to contribute ideas, listen to others, and achieve a common goal, underscoring how teamwork is essential for success at ACS.

Discuss strategies you utilize to emphasize meticulousness, such as double-checking your work, using validation techniques, and staying organized. This is especially pertinent for a role involving numerous foster care placements and case processing at ACS.

Articulate that attention to detail is critical to ensure system integrity and accuracy, particularly when it’s related to sensitive areas like child welfare services. Provide an example where attention to detail led to a successful outcome in a task you completed.

Highlight your comprehension of the necessity for open and effective communication between various agencies and how it affects service delivery, especially regarding systems support. Provide an illustration of how you would facilitate this exchange within ACS.

Demonstrate your willingness to seek out answers and utilize available resources effectively. Stress the importance of collaboration and asking for help as needed, which reflects a disposition valuable for a Systems Support Intern.