Community Crisis Intervention Program (CCIP) Coordinator

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What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Office of Public Safety coordinates the deployment of resources and personnel dedicated to violence prevention for the City of Philadelphia. Within the Office of Public Safety is the Office of Safe Neighborhoods.

Philadelphia’s Office of Safe Neighborhoods (OSN) prioritizes public safety within our communities, with an emphasis on ending gun violence in Philadelphia.

Our objective is to disrupt the detrimental cycle of gun violence by implementing a comprehensive strategy that tackles the root causes and offers rehabilitation and prevention resources. By supporting and expanding upon local innovations that enhance public safety in Philadelphia and building upon evidence and place-based initiatives, OSN aims to create a safe and resilient Philadelphia equipped with the essential resources for achievement.

The Office of Safe Neighborhoods recognizes the significant impact of trauma on perpetuating gun violence. Consequently, as a social support initiative, OSN prioritizes addressing community mental health through community outreach and engagement. We also recognize that the most effective services come from within our communities, and our office demonstrates this understanding through our robust partnerships with community organizations throughout Philadelphia.

Position Summary

The City of Philadelphia is seeking a full-time Coordinator to manage the daily operations of the Community Crisis Intervention Program (CCIP).

The Community Crisis Intervention Program (“CCIP”) uses credible messengers to serve as Community Crisis Outreach Workers to prevent and reduce gun violence in Philadelphia. CCIP employs proactive strategies to foster meaningful relationships in Philadelphia’s most violent neighborhoods, steering those involved in violence (or at a high risk of violence) into alternative positive choices, mediating neighborhood conflicts, and responding to neighborhood crises related to violence.

The coordinator will be responsible for managing CCIP-funded agencies to ensure that the program's implementation is being executed according to OSN, the Office of Safe Neighborhood’s standards. The coordinator will also ensure that all performance measures, goals, and objectives are consistently met. This position will also coordinate with other City staff, law enforcement personnel, social service providers, and community members in this program's ongoing implementation and coordination. It is important to note that the ability to be accessible during traditional and non-traditional work hours (nights and weekends) is essential to this position. The CCIP Coordinator will report to the CCIP Director.

Essential Functions

The CCIP Coordinator will be responsible for the management, oversight, and coordination of the Community Crisis Intervention Program, including, among others, the following duties:

• Case management: Ensures compliance and that procedures are developed/ enforced in alignment with the standards of OSN.
• Outreach Coordination: Collaborate with partnering community-based organizations to implement a plan of action regarding community engagement and crisis response.
• Program Evaluation: Coordinates process for improving organizational performance by recommending areas or approaches for improvement initiatives or activities, performing new procedures, collecting data, etc.
• Budget Management: Tracks expenses and ensures resources are used effectively during invoice submission.
•  Project Management: Monitor program progress and report on key performance indicators.
• Develop and facilitate relevant relationships between all participating social service agencies to support identifying available resources for crisis workers to deploy to the community.
• Implement and sustain community contacts within the operating districts.
• Proactively identify and create new partnership opportunities with individuals/networks/groups who engage in violence prevention initiatives including but not limited existing stakeholder relationships such as Philadelphia Municipal Court, Court of Common Pleas (Criminal Division), Family Court, Office of the Sheriff, Philadelphia Department of Adult Probation and Parole, Juvenile Probation, The District Attorney's Office, Philadelphia Police Department, and the Philadelphia Department of Prisons.
• Prepare and submit regular reports on program activities and outcomes.   
• Represent the City of Philadelphia in a variety of events and meetings with various internal and external stakeholders, as well as in the media.
• Lead hiring of credible messengers may include developing job descriptions, vetting candidates, interviewing, etc.  
• Lead credible messenger training(s).  
• Research grant opportunities to support programming.
• Responsible for assisting with the preparation of written documents, including, but not limited to, blog posts, fact sheets, flyers, policy briefs, news releases, etc.    
• Ability to prepare or supervise the preparation of reports and records, including but not limited to policies, evaluations, incident reports, presentations, etc.
• Maintain accurate and up-to-date program records and databases.
• Collect, analyze, and report data related to program outcomes.
• Conduct program evaluations and assessments to identify areas for improvement.  
• Other duties assigned by the CCIP Director.

Competencies, Knowledge, Skills, and Abilities

A successful applicant should:

• Organized: Demonstrated ability to manage multiple projects, estimate timelines, rework a project approach based on unforeseen challenges, work well under pressure, and set/meet reasonable deadlines.
• Excellent communicator: Ability to explain policies and initiatives concisely to City leaders, write and speak clearly, and cultivate effective communication among team members.
• Relationship-builder: Ability to work with various people and personalities, listen and ask questions to identify policy opportunities, and cultivate strong relationships to ensure seamless collaboration and continued project support.
• Curious: Ability to practice active listening, ask questions to get at the root of a problem, be open to receiving/giving constructive feedback, and have a sincere interest in learning new skills or growing old ones.
• Compassionate: The ability to generate actionable, ethical solutions, have integrity, and address people's real needs.
• Rigorous: Driven by thoughtful, quality, and detail-oriented processes, project output, and client/team interactions.
• Action-oriented: Ability to see opportunities, navigate barriers, be self-directed, and problem-solve solutions that enhance the City's deliverables, processes, and practices.
• Broad spectrum: Knows enough about social sciences and research processes to effectively collaborate across disciplines.
• Resilient: Ability to have a sense of humor, learn from mistakes, and/or return to work after experiencing a setback.
• Amplifier: Ability to amplify others’ strengths and successes and operate beyond ego and self-interest.

Preferred Education: 

• A bachelor’s degree in Social Work, Criminal Justice, Public Health, or a related field is required.
• At least (2) years of full-time equivalent experience performing professional-level work in one or more of the following areas:
  • Experience in federal- and state-funded, locally delivered community service programs or community outreach.
  • Experience in working violence prevention, public health, social work-related field.
  • Knowledge of Philadelphia communities.
  • Experience in direct supervision of employees, preferably three years of experience.
  • Experience working with justice-involved populations, demonstrated knowledge of challenges facing justice-involved populations.

TO APPLY: Interested candidates must submit a cover letter and resume.

Salary Range: $55,000 - $65,000 

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that  are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected].

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx