Inside Sales Manager Glass

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ESSENTIAL RESPONSIBLITIES/JOB FUNCTION – Other duties may be assigned as necessary

Actively lead inside sales team through performance of key metrics including quality, individual skill levels through a positive culture.
Work collaboratively with market sales team to generate, close, and follow up on market sales leads.
Manage all market account receivables including check, credit card processing, and other forms of payment taken in field.
Manage and hold all staff accountable for performance through scorecard.
Ensure customer satisfaction by coaching staff and resolve customer concerns as required.
Process and Report payroll timely and accurately.
Process and Report all monthly reports accurately and timely.
Perform performance and coaching reviews as necessary and required by Ultimate.
Build and maintain employee recognition process to drive hard work.
Recruit, interview and hire new staff as required.
Train new hires regarding company policy, procedures, and SOPs.
Process all new hire paperwork and documents timely and accurately.
Promote a collaborative work environment and culture.
Enforce all company policies and standard operating procedures. Document and report situations and coach employees when these policies and SOPs are not met to director and HR.
Build action plan and follow up timeline for any incidents, performance issues, or other non-compliance of company policies.
Report and thoroughly document any accidents or events related to customers or employees timely to Director and HR.
Participate in external marketing and team building activities as requested.

COMPANY PROFITABILITY:

Evaluate monthly financials to review market financial performance including profit $ to plan, profit % to plan, return rate, return $ cost, labor margin, parts margin, misc. margin, etc.
Manage all employee regular/overtime and commission pay to ensure labor margins remain at goal.
Perform market survey on competitors to ensure competitiveness.

SKILLS/REQUIREMENTS

Minimum of Two years of Glass Call Center experience required.
The hours for this role will vary on a daily basis depending on workload. You must have flexibility to work as needed.
Ensure all workorders are setup accurately and timely.
Ensure all inbound customers are handled timely including phone, text, and email jobs and insurance referrals.
Proven leadership and track record of employee development
Ability to read and understand financial (P&L) statements required
Ability to travel to train new hires.
Must have valid a driver's license and be eligible for insurance coverage
Working knowledge of Point of sales system and TEAMS management system after initial training.
Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT.
Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to work beyond normal business hours to ensure all job description responsibilities are met timely and accurately.

BEHAVIORS/COMPETENCIES

Integrity
- Respect and accountability at every level and every interaction

Customer Service
- Provide the highest level of customer service while building customer satisfaction and retention

Innovation
- Develops and displays innovative approaches and ideas to our business

Teamwork
- Contributes to building a positive team spirit

PHYSICAL DEMANDS & WORK ENVIRONMENT

Frequently required to stand

Frequently required to walk
Occasionally required to sit
Frequently required to use hands and fingers
Frequently required climb, balance, bend, stoop, kneel or crawl
Continually required to talk or hear
Continually required to lift/push weights up to 100 pounds

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Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Inside Sales Manager Glass, Classic Collision

Are you ready to lead a dynamic inside sales team at Ultimate Glass in beautiful San Antonio, TX? As the Inside Sales Manager, you will play a pivotal role in steering the team towards success while fostering a positive and collaborative culture. You’ll be responsible for key performance metrics, working hand-in-hand with our market sales team to generate and follow up on leads. Your leadership will help ensure not just accountability but also exceptional customer satisfaction as you coach your staff and address concerns with ease. With at least two years of experience in glass call center environments, your skills in managing accounts - including payroll and receivables - will be essential. You’ll also recruit and train new talent, process essential documents, and maintain all company policies and standard operating procedures. Financial evaluation will be part of your purview, and your keen understanding of P&L statements will keep us competitive. Ultimate Glass values integrity, innovation, and teamwork, and with your proven ability to inspire others, you’ll thrive in our supportive environment. If you’re flexible and ready to dive into a role that offers challenge and the satisfaction of seeing your team succeed, we want to hear from you!

Frequently Asked Questions (FAQs) for Inside Sales Manager Glass Role at Classic Collision

What are the primary responsibilities of an Inside Sales Manager at Ultimate Glass?

As an Inside Sales Manager at Ultimate Glass, you’ll lead your team to meet performance metrics, collaborate with market sales staff, manage receivables, and ensure overall customer satisfaction. You'll also be responsible for training new hires and conducting performance reviews to maintain high standards of service and productivity.