Senior Solutions Engineer, Philippines

As a Senior Solutions Engineer at Cloudflare, you will drive technical discussions and implementations, assist in business generation and expansion, and work alongside a dedicated account team to advise customers on technical best practices and product implementations. Your role will involve collaborating across multiple teams while focusing on delivering customer success and creating scalable solutions tailored to their needs.

Candidates for the Senior Solutions Engineer position at Cloudflare should possess demonstrated experience in scripting languages such as Python or JavaScript, along with expertise in internet technologies encompassing the OSI Model, BGP, TCP/UDP, and DNS management. Knowledge of web/mobile security, combined with strong analytical skills, will enhance your ability to support customer needs effectively.

Ideal candidates for the Senior Solutions Engineer role at Cloudflare will have at least 10 years of experience in customer-facing sales or consulting roles. Backgrounds in engineering, software development, and product management can be advantageous. A technical passion and a willingness to adapt to ongoing industry trends will also support your success in this position.

At Cloudflare, we foster a collaborative environment aimed at personal and professional growth. Senior Solutions Engineers are encouraged to share knowledge through internal blogs, team demos, and training sessions. Alongside opportunities for continuous learning, mentorship plays a vital role in enhancing both individual capabilities and team dynamics.

Working at Cloudflare as a Senior Solutions Engineer means being part of a mission-driven organization with a commitment to building a better Internet. You'll have the chance to tackle diverse challenges, collaborate with talented professionals, and impact a wide range of customers. Our emphasis on diversity and inclusiveness creates a unique workspace that values every individual's contribution.

The OSI Model is a conceptual framework used to understand network communication. It divides the communication process into seven layers, from physical to application, enabling a clearer understanding of each networking component's role. Knowing this model will not only help you explain technical concepts to clients but also troubleshoot issues more effectively.

To create a firewall rule for a new customer, I would first analyze their specific needs, identify potential vulnerabilities, and understand their traffic patterns. After that, I will work closely with the client to draft and test rules that effectively protect them while allowing legitimate traffic to flow, iterating based on feedback.

In my previous roles, I have extensively used scripting languages like Python and JavaScript to automate repetitive tasks, analyze data, and improve system functionalities. For instance, I developed scripts to streamline deployment processes and created a monitoring tool for analyzing traffic data to enhance performance metrics.

To assess a customer's technical requirements, I would begin by engaging in thorough discussions exploring their current infrastructure, business goals, and specific pain points. I would utilize questionnaires or workshops, followed by prototyping to showcase tailored solutions that address their unique challenges effectively.

I actively participate in webinars, read industry publications, and engage in online forums and communities. Networking with peers and attending conferences keeps me informed about emerging trends and technologies, allowing me to incorporate new knowledge into my work to better serve customers.

In a previous role, I had a customer unhappy with the product's performance. I scheduled a deep-dive session with them, assessed their issues, and devised a tailored improvement plan that addressed their concerns. By following through with regular updates and adjustments, the customer regained trust, leading to a long-term partnership.

I have collaborated with cross-functional teams in my previous positions, which included Sales, Product Management, and Engineering. I believe that open communication and understanding team member goals are vital for successfully developing solutions. My experience has taught me to adapt my communication style to cater to different audiences.

L3 firewalls operate at the network layer, filtering traffic based on IP addresses; L4 firewalls add an extra level by monitoring transport layer information such as TCP or UDP; while L7 firewalls function at the application layer, analyzing data packets to prevent application-level threats. Understanding these differences is crucial when discussing security solutions with clients.

An effective onboarding process involves not only introducing the customer to our product features but understanding their specific business needs. I would begin with goal-setting discussions and a tailored training plan, followed by continuous support and periodic check-ins to ensure they are achieving their desired outcomes with our services.

I use project management tools to keep track of all ongoing initiatives, setting clear timelines and expectations. I prioritize based on urgency, complexity, and customer impact, ensuring consistent communication with all stakeholders involved. Maintaining flexibility allows me to adapt to any shifting priorities as needed.