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Sales & Service Representative' Industrial Machinery

Our client provides application engineering, technical services, and manufacturing to supply the components you need for your machinery. Their experience and knowledge about your equipment allows us to design parts that truly work… for you! They have over 80 years of combined experience in the paper industry helping customers identify and solve their drive train problems. See below to learn more about our philosophy.


The Sales & Service Representative will provide, support and perform work relating to customer needs through “best practices” in the field.  To maintain the highest integrity in representing the company while working with little to no supervision.   Deliver a high quality of sale and workmanship while representing the company at all times in the highest standards of professionalism.


Looking for individuals to reside and operate in Southeast, and Northeast South Central markets only!


JOB REQUIREMENTS
  • Outstanding organizational skills with high attention to detail
  • Participate in on-site sales and gear inspections, allowing you to become familiar with our product and your territory
  • Develop technical knowledge to effectively communicate products and gear inspection services to customers in your territory
  • Build and maintain strong relationships with your customers, understanding their needs and communicating solutions
  • Maintain consistent contact with existing customers and make cold calls to prospective customers in your territory
  • Responsible for making in-person visits to prospects and existing customers, generating leads and quotes all the way to sale
  • Create, submit and follow up on Quotes and RFQ’s
  • Document and track progress for new and existing business opportunities; rate high, medium, and low potential
  • Maintain accurate records of all interactions with new and existing customers and update the information in the Database
  • Provide regular updates on progress, challenges, and opportunities to the PTS
  • Technological capabilities and understanding to communicate in today’s business environment
  • 50% Travel.
  • Maintain monthly itinerary: wall calendar, outlook calendar
  • Submit daily briefs and weekly reports (defined at hire)
  • Ability to read blueprints and drawings
  • Ability to descend/ascend on ladders or any other needs to elevate/descend in a safe manner
  • Provide services and customer support during field visits
  • Tie workflow to schedule
  • Manage on-site projects in expected time schedule with little supervision
  • Diagnose errors or technical problems and determine proper and cost-effective solutions
  • Follow all requirements for time-keeping and billing purposes
  • Must hold a valid driver license in good standings
  • Operate the vehicle in a safe manner
  • Cooperate with technical team and share all information to the company
  • Comprehend customer requirements make appropriate recommendations
  • Maintain a professional appearance at all times
  • Other duties as assigned
  • This individual must be a team player and flexible to his(her) job assignments
  • Work required hours
  • This individual will follow all Company Policies and Standard Operating Procedures


QUALIFICATIONS
  • High School diploma/trade school or College degree (experience also will do in lieu of degree)
  • Must have 2 years of service EXPERIENCE IN PAPER INDUSTRY
  • Ability to follow directions with minimal supervision
  • Must be able to work individually and as a part of a team
  • Must have good sense of smell, hearing, and including good vision as these are of vital importance as safety issues in the Shop; normal working conditions in main office
  • Must be able to lift up to 60 pounds


$55,000 - $70,000 a year
Above base plus uncapped commissions with company vehicle

Core Values and Beliefs


The decisions at Power Train Services, Inc. are made with the success of the business in mind. We know that quality relationships with our employees, customers, vendors, and community are the key components to our long term survival.

Mission Statement

We will produce quality products at a fair price and on time. We will also provide outstanding customer service.


Integrity

Our words and actions will be honest and ethical.

Respect

We treat all people with courtesy and respect, valuing their contributions.

Responsibility

We take responsibility for our actions and honor our obligations while meeting individual, organizational, and community needs.

Customer Service

We are committed to understanding our customers which allows us to meet or exceed their needs.

Innovation

We are constantly looking for ways to improve. We embrace change as an opportunity.


#ZR

Average salary estimate

$62500 / YEARLY (est.)
min
max
$55000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales & Service Representative' Industrial Machinery, Cogent Talent Solutions

Are you ready to jump into an exciting position as a Sales & Service Representative with Power Train Services, Inc. in the vibrant city of Atlanta, GA? This is not just any sales role; it’s an opportunity to be part of a company that truly knows their stuff in industrial machinery. With over 80 years of combined experience in the paper industry, Power Train Services prides itself on delivering quality components that really make a difference in the field. As a Sales & Service Representative, you'll be the face of the company in Southeast and Northeast South Central markets, where you’ll not only build and maintain lasting relationships with customers but also tackle their concerns through on-site inspections and technical support. Imagine working independently, with the freedom to manage your schedule while still being a part of a supportive team! You’ll need to be organized, detail-oriented, and proactive in generating new leads and quotes as you travel to visit clients and prospects. If you love a good challenge and enjoy troubleshooting technical problems, this role is perfect for you! Plus, you’ll receive a competitive salary range of $55,000 to $70,000 annually with uncapped commissions and even a company vehicle. Your mission, should you choose to accept it, will be to embody the company’s core values of integrity, respect, and outstanding customer service as you contribute to the success of the business. So why wait? If you have the experience in the paper industry and are ready for a rewarding career, Power Train Services is excited to meet you!

Frequently Asked Questions (FAQs) for Sales & Service Representative' Industrial Machinery Role at Cogent Talent Solutions
What are the main responsibilities of a Sales & Service Representative at Power Train Services, Inc.?

As a Sales & Service Representative at Power Train Services, Inc., your responsibilities will include conducting on-site sales and gear inspections, generating leads, creating and following up on quotes and RFQs, and maintaining relationships with both new and existing customers. You'll be expected to provide customer support during field visits, document progress on business opportunities, and collaboratively work with the technical team to ensure solutions meet customer needs.

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What qualifications do I need to apply for the Sales & Service Representative position at Power Train Services, Inc.?

To be considered for the Sales & Service Representative position at Power Train Services, Inc., applicants should have at least a high school diploma or equivalent experience, along with a minimum of 2 years of service experience in the paper industry. A good sense of smell, hearing, and vision for safety, as well as the ability to lift up to 60 pounds, are also important components of the job qualifications.

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How does the compensation structure work for Sales & Service Representatives at Power Train Services, Inc.?

Sales & Service Representatives at Power Train Services, Inc. can expect a competitive compensation structure ranging from $55,000 to $70,000 per year, plus uncapped commissions based on sales performance. This means your earning potential can grow significantly based on your ability to build client relationships and close deals, making the role both rewarding and financially beneficial!

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What type of training and support will I receive as a new Sales & Service Representative at Power Train Services, Inc.?

As a new Sales & Service Representative at Power Train Services, Inc., you will receive comprehensive training that covers technical knowledge about the products, sales strategies, and best practices for serving customers. You'll have access to ongoing support from your team and management to ensure you feel confident and equipped to succeed in your territory.

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What kind of travel is involved for the Sales & Service Representative position at Power Train Services, Inc.?

The role of Sales & Service Representative at Power Train Services, Inc. involves about 50% travel within the designated Southeast and Northeast South Central markets. You'll be visiting existing customers and prospective clients, which offers a dynamic work environment and the opportunity to engage directly with customers in their facilities.

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Common Interview Questions for Sales & Service Representative' Industrial Machinery
Can you describe your experience in sales within the industrial machinery or paper industry?

When preparing for this question, focus on highlighting your previous sales roles, particularly in industrial machinery or the paper industry. Discuss specific achievements or challenges you faced, and how you successfully addressed customer needs.

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How do you prioritize your customers when managing multiple accounts?

A great approach here is to talk about your organizational skills and tools you use, such as CRM systems or calendars. Explain how you assess customer needs, and prioritize tasks based on urgency and potential impact on sales.

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Describe a time when you successfully solved a technical problem for a client.

In answering this question, use the STAR method (Situation, Task, Action, Result). Detail the scenario, the specific problem, the steps you took to solve it, and the positive outcome for the customer and your company.

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What strategies do you use for conducting effective cold calls?

Mention techniques like researching prospects beforehand, having a script to guide your calls, and practicing active listening. Emphasize the importance of building rapport and following up after the call.

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How do you maintain relationships with long-term clients?

Talk about the importance of regular communication and check-ins with clients, and how you're proactive in addressing their needs. Give examples of how you have gone above and beyond to enhance customer satisfaction.

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What techniques do you use to handle client objections?

Discuss your approach to understanding the client's concerns, validating their feelings, and providing clear solutions or alternatives. Illustrate with a concrete example if possible.

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How would you evaluate the potential of a new business opportunity?

Share the criteria you use, such as market research, assessing client needs, and potential profitability. Use quantitative data to highlight your rationale when evaluating opportunities.

Join Rise to see the full answer
What do you believe are the key qualities of a successful Sales & Service Representative?

Identify qualities like strong communication skills, resilience, technical knowledge, and adaptability. Provide examples of how you've embodied these qualities in your previous roles.

Join Rise to see the full answer
Can you explain how you would learn about a new product or service quickly?

Here, emphasize your proactive learning approach—researching through manuals, engaging with product experts, and seeking hands-on experience. Highlight an instance where you ramped up quickly to deliver results.

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Why do you want to work for Power Train Services, Inc. as a Sales & Service Representative?

Express your alignment with the company’s values, vision, and commitment to customer service. Research the company beforehand, so you can provide specific reasons that demonstrate your interest and fit for the role.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 20, 2025

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