Salesforce Technical Analyst - Life and Annuity Insurance - Manager - 63321641

The primary responsibilities of a Salesforce Technical Analyst - Life and Annuity Insurance - Manager at Cognizant include working closely with clients to gather and define their business requirements, developing user stories and process flows, and configuring the Salesforce platform to meet those needs. The role also involves collaborating with developers to test solutions in an agile environment, participating in requirement sessions, and facilitating user acceptance testing.

To qualify for the Salesforce Technical Analyst - Life and Annuity Insurance - Manager position at Cognizant, candidates should have prior experience in Life and Annuity insurance, with hands-on experience configuring Salesforce or similar CRM products. Strong analytical and problem-solving skills are essential, as well as proficiency in tools such as Microsoft Word, Excel, and PowerPoint. Familiarity with Agile methodologies will also benefit candidates in this role.

The Salesforce Technical Analyst - Life and Annuity Insurance - Manager role at Cognizant plays a crucial part in team success by acting as a bridge between technical teams and clients. By gathering requirements, analyzing needs, and ensuring that developed solutions align with client objectives, the analyst enhances overall project efficiency and client satisfaction, ultimately contributing to the firm’s reputation and growth.

A Salesforce Technical Analyst at Cognizant can look forward to a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, 401(k) contributions, paid parental leave, and employee stock purchase options. Cognizant values its employees and offers support for both professional development and personal well-being.

Career growth for a Salesforce Technical Analyst at Cognizant is promising. With a focus on continuous learning and development, associates have opportunities to advance within the organization, expand their technical and functional skill sets, and take on additional leadership responsibilities in the dynamic insurance sector.

To effectively answer this question, highlight your specific projects or roles where you utilized Salesforce. Discuss how your experience aligns with Life and Annuity insurance requirements, including any challenges faced and how you overcame them using Salesforce features or functionalities.

Outline your approach to gathering business requirements, emphasizing communication and collaboration with clients and stakeholders. Share specific examples of tools or techniques you've used to capture and analyze these needs, noting the importance of clarity in defining objectives.

Discuss the significance of user acceptance testing (UAT) in verifying that solutions meet business requirements. Explain how you prepare test cases, engage with users during testing, and ensure feedback is incorporated into the final product to meet client expectations.

Detail your time management skills and how you adapt to changing priorities in an Agile setting. Mention specific tools or methodologies you use for tracking progress, and emphasize collaboration with the team to ensure deadlines and goals are met.

When answering this question, describe a specific project where you handled a complex Salesforce configuration. Be sure to explain the objectives, challenges faced, and the outcomes, focusing on the technologies you used and decisions made throughout.

Share your past experiences working within an Agile framework, particularly SCRUM. Explain roles you’ve taken on, the processes you employed, and how you facilitated effective communication and collaboration within the team to meet project goals.

Discuss your approach to managing scope changes, illustrating how you communicate with stakeholders about new requirements, assess impact on timeline and resources, and remain flexible to accommodate necessary adjustments while keeping team members informed.

Explain your structured approach to testing, which could include reviewing scenarios, using automated testing tools, and collaborating with developers to understand the functionality before you start testing. Emphasize thoroughness and communication in ensuring quality.

Highlight your understanding of user experience principles and how you incorporate user feedback into your Salesforce solutions. Discuss any specific practices you follow to ensure the final product is intuitive and meets the actual needs of users.

Mention the specific tools you prefer for documenting processes and tracking project progress, such as Confluence for documentation and JIRA for Agile project management. Explain how these tools facilitate teamwork and streamline communication.