Technical Partner Success Manager

As a Technical Partner Success Manager at ConnectWise, you will be responsible for developing operational plans, advising partners on product adoption, nurturing relationships, and ensuring that partners maximize their investment in our platform. You'll monitor key metrics like usage data and health indicators to develop strategic initiatives that support partner success.

To thrive as a Technical Partner Success Manager at ConnectWise, you typically need a bachelor's degree in a related field, 8+ years of relevant experience in customer-focused roles, and familiarity with SQL, API architectures, and Remote Monitoring and Management (RMM) technologies. An MBA is preferred to give you that extra edge.

Ideal candidates for the Technical Partner Success Manager position at ConnectWise should have 5+ years of experience in the SaaS industry. Experience managing large projects independently and possessing strong customer focus skills will also be crucial to your success in this role.

Successful Technical Partner Success Managers at ConnectWise are known for their strong communication skills, ability to adapt to new technologies, and a deep understanding of business challenges faced by partners. A keen customer focus and the capability to manage complex projects independently further contribute to success in this role.

The work environment for a Technical Partner Success Manager at ConnectWise is flexible, allowing for remote or hybrid work arrangements, depending on your location. You can expect 10-20% travel for partner visits and events, providing exciting opportunities to connect with our partners in person.

Highlight your specific experiences in building and maintaining partner relationships, focusing on how you identified needs and provided solutions that led to improved partner satisfaction and business outcomes.

Discuss your proactive approach to partner education and engagement. Include examples of monitoring usage, providing tailored support, and developing strategies that encourage comprehensive adoption of the platform.

Emphasize your communication skills and ability to remain calm under pressure. Discuss your problem-solving mindset and provide a specific example of a conflict you resolved successfully.

Detail your experience with various data analysis tools and methodologies, and how you've used data to drive decisions and strategies in partner success management.

Talk about specific examples where you developed operational plans that enhanced partner engagement and satisfaction, showcasing the results achieved.

Explain your commitment to continuous learning through industry publications, online courses, webinars, and participation in relevant tech communities and events.

Discuss your analytical approach to understanding the partner’s business challenges and how you customize solutions to leverage the capabilities of the ConnectWise platform effectively.

Share your techniques for monitoring partner engagement and usage metrics, and how these insights guide you in pinpointing areas for potential growth and deeper collaboration.

Provide a detailed account of a specific project, the goals you set, the challenges you faced, and the eventual successes, emphasizing your role and impact.

Illustrate your philosophy of putting partners at the heart of your strategies, discussing the methods you use to gather feedback and adapt strategies accordingly to enhance their satisfaction.