Data Administrator

As a Data Administrator, you will focus on data cleansing tasks, ensuring accuracy within our Microsoft Dynamics 365 Customer Engagement (D365 CE) platform, and maintaining the integrity of our Marketing and Sales data. You'll collaborate with stakeholders to identify data improvement opportunities and monitor new Parent Account records to ensure uniqueness.

While specific experience with CRM platforms is beneficial, a basic familiarity with Microsoft Dynamics 365 CE is preferred. We value strong attention to detail, good communication skills, and a collaborative team spirit, along with a genuine willingness to learn and develop your technical and analytical skills.

Data cleansing is crucial for enhancing the overall quality of data within our D365 CE system. As a Data Administrator, your role will involve executing data cleansing plans, validating the outputs with internal stakeholders, and documenting processes, all aimed at ensuring that the data remains accurate and reliable for decision-making.

In your role as a Data Administrator, you’ll have the opportunity to utilize D&B tools to verify and maintain account structures. This ensures that the data you manage is accurate, up-to-date, and aligned with our organizational goals.

In this role, you'll provide day-to-day support for resolving basic data-related issues for your colleagues. You will also liaise with internal stakeholders to identify opportunities for data improvements and effectively communicate all data cleansing activities across relevant teams.

When answering this question, focus on specific tasks you've accomplished using Dynamics 365 CE. Discuss any data cleansing or management projects you've undertaken and how you've enhanced data accuracy within the platform.

Emphasize the significance of reliable data for decision-making and operational efficiency. Illustrate your understanding with examples of how inaccurate data can lead to poor business decisions and customer dissatisfaction.

Mention the steps you take while cleansing data, including planning, execution, validation, and documentation. Illustrate your approach with examples of tools you’ve used or methodologies you've implemented to clean and maintain data integrity.

Highlight your communication skills. Explain that you would listen to their concerns, present your data-driven arguments, and seek a collaborative solution that aligns with the needs of different stakeholders.

Explain your understanding of data duplication issues and your strategies to prevent them, including creating standard operating procedures for data entry and utilizing tools to check for duplicates.

Provide a specific example, detailing the challenge, the steps you took to address it, and the positive outcome that resulted. Emphasize your problem-solving skills and adaptability.

Discuss methods for prioritizing tasks based on urgency and importance, such as using task management tools or creating a checklist to ensure all critical data tasks are completed efficiently.

Share any initiatives you’ve led or been a part of, like developing reference materials, conducting training, or proposing new practices that enhance data management processes.

Discuss your experience with various data management tools. Explain why you prefer certain tools based on user experience, features, and how they contribute to effective data management.

Emphasize the importance of open communication channels and regular updates. Discuss any tools like Slack or project management software that facilitate ongoing discussions about data management within a team.