Learning & Quality Specialist III

The Learning & Quality Specialist III at Cooper University Health Care is tasked with supporting training and job performance within the Patient Access Center. This includes designing and maintaining all necessary resources for front-end users, conducting training sessions, and collaborating with various stakeholders to create effective training materials. Key responsibilities also involve observing frontline agents to suggest improvements and support exceptional customer service.

To qualify for the Learning & Quality Specialist III role, candidates are expected to have a high school diploma or GED; however, a bachelor's degree is preferred. Experience in teaching or education is advantageous, while EPIC credentialing is required within six months of taking the position. Strong communication skills and proficiency in Microsoft 365 Office products are also essential.

Cooper University Health Care is dedicated to the growth of its employees. For the Learning & Quality Specialist III, this includes offering comprehensive training programs and opportunities to advance skills, particularly in areas relevant to healthcare such as Epic Training, Customer Service, and Technology Training. Employees benefit from an environment conducive to continuous learning and career advancement.

Successful Learning & Quality Specialists III at Cooper University Health Care should possess excellent communication skills for articulating expectations and workflows clearly. Proficiency in technology, particularly Microsoft 365 and HTML, is vital for creating training materials. Additionally, strong observation and analytical skills will enable them to identify areas for improvement effectively.

Yes, teaching experience is highly beneficial for the Learning & Quality Specialist III position at Cooper University Health Care. It not only helps in creating and delivering training material effectively but also fosters the communication and leadership skills necessary for guiding and supporting front-end users within the organization.

In answering this question, be sure to highlight any relevant experiences you have had in training others, specific programs you have developed, and how these have positively impacted the team or organization. Use specific examples to show your skills and approach to training.

Discuss the different strategies you would employ, such as feedback surveys, performance metrics, and observation methods. Convey your understanding of continuous improvement and how adapting based on assessment is crucial to success.

In responding, share innovative techniques you've used or researched, focusing on interactive methods, real-life scenarios, or group activities that encourage participation. Demonstrate your creative strategy for making sessions enjoyable and informative.

Explain your approach to identifying learning barriers and customizing your teaching method to suit the individual's needs. Illustrate the importance of patience, support, and additional resources to boost their understanding.

Mention your proficiency with tools like Microsoft Office Suite, e-learning platforms, or any specialized training software. Discuss how your familiarity with these tools can enhance your effectiveness as a Learning & Quality Specialist III.

Provide a brief anecdote about a specific training session where you achieved your objectives. Highlight the impact this had on your learners and any positive feedback you received.

Emphasize any experience you have in designing training materials, whether digital or print. Discuss how you ensure content is relevant, engaging, and easy to understand, showcasing your valuable contribution to the team.

Demonstrate your commitment to professional growth by discussing various resources you utilize, such as webinars, conferences, or professional organizations. Mention specific trends or developments relevant to your role.

Talk about key traits like strong communication skills, adaptability, and a passion for teaching. Highlight why these traits are particularly important for success in enhancing training programs and supporting staff.

Express your admiration for Cooper University Health Care and align your personal career goals with its mission. Mention aspects like its commitment to quality care, employee development, or innovative practices that resonate with you.