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Senior Employee Relations Advisor

**About Us**We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!• *Job Summary:**The Senior Employee Relations Advisor provides expertise in case management, performance improvement, and policy compliance, while managing escalated cases and leading complex investigations. This role delivers consistent, high-quality service, upholding our team's commitment to excellence and professionalism and enhancing the employee experience. Acting as the primary contact for site leadership teams within their scope, the Senior Advisor builds trusted relationships, delivers timely data and analysis, and provides actionable recommendations to improve employee relations outcomes. They also contribute to cross-functional initiatives and strategic projects that align with the goals of the COE and the HR function.• *Key Responsibilities:**+ Manage escalated and high-risk employee relations cases, leading complex investigations and providing recommendations for fair and timely resolutions.+ Serve as the primary contact for site leadership teams within the assigned geographic area, building trusted relationships and providing timely data, analysis, and actionable recommendations to improve employee relations outcomes.+ Provide expert guidance on the interpretation and application of HR policies, ensuring compliance and providing insights to inform policy updates and education initiatives+ Coach managers on conflict resolution, policy compliance, and performance improvement plans (PIPs) to drive accountability and engagement.+ Support complex employee separations, ensuring legal compliance and maintaining consistency in handling sensitive cases.+ Maintain accurate and detailed documentation of employee relations cases in the case management system to ensure adherence to SLAs.+ Deliver exceptional service in all interactions, promoting a fair, professional, and engaging employee experience.+ Contribute to strategic projects and initiatives focused on advancing the goals of the COE and the broader HR organization.+ Act as mentors to Employee Relations Advisors, providing coaching, career guidance, and support for professional development to enhance team capabilities.+ Collaborate on the design and execution of quarterly ER communication/education campaigns, using site-level insights and emerging trends to ensure relevant and impactful content.• *Qualifications:**+ **Education** : Bachelor's degree in Human Resources, Business Administration, or a related field.+ **Experience** : 5+ years of experience in employee relations, conflict resolution, and investigations.+ **Skills** : Expertise in managing complex employee relations cases, coaching managers, and ensuring compliance with policies and labor laws. Demonstrated understanding of employee relations practices, performance improvement processes, and policy interpretation.+ **Other** : Strong knowledge of employment law, excellent communication and analytical skills, and the ability to provide data-driven insights to senior leadership.Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. In accordance with Colorado EPEWA, the salary/pay range for this role is $90,000 - $110,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.• *Our Commitment to Our People**Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave. Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!• *Our Commitment to Diversity, Equity & Inclusion**At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live. • *Work Authorization**Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.• *Equal Opportunity Employer**Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.comWith $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.

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What You Should Know About Senior Employee Relations Advisor, Copeland

At Copeland, we're on a mission to revolutionize climate technology and make the world a better place, and we're looking for a Senior Employee Relations Advisor to join our Raleigh, NC team! In this role, you will be at the forefront of ensuring a supportive and engaging workplace environment. Your expertise will play a crucial role in managing complex employee relations cases, performing essential investigations, and providing actionable recommendations that enhance overall employee experiences. Your responsibilities will include acting as the primary point of contact for site leadership, delivering timely insights, and ensuring adherence to our HR policies with a commitment to excellence. By coaching managers through conflict resolutions and performance improvement plans, you will help foster a nurturing workplace culture. You won't just be handling cases; you'll also contribute to strategic HR initiatives that align with our goals of sustainability and innovation. With a competitive salary and comprehensive benefits, including flexible time off and professional development opportunities, Copeland values your growth just as much as you value our mission. Join us, and make your mark in a dynamic and inclusive environment where every contribution counts and the future is bright!

Frequently Asked Questions (FAQs) for Senior Employee Relations Advisor Role at Copeland
What responsibilities does a Senior Employee Relations Advisor have at Copeland?

The Senior Employee Relations Advisor at Copeland focuses on managing escalated employee relations cases, leading complex investigations, and offering recommendations for timely resolutions. This role also involves serving as the primary contact for site leadership, promoting best practices in policy compliance, and providing insightful data to enhance employee relations outcomes.

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What qualifications are required for the Senior Employee Relations Advisor position at Copeland?

To qualify for the Senior Employee Relations Advisor role at Copeland, candidates should hold a Bachelor's degree in Human Resources, Business Administration, or a related field, along with over 5 years of experience in employee relations and conflict resolution. Strong knowledge of employment law and demonstrated coaching skills are also vital.

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How does Copeland promote a positive employee experience through the Senior Employee Relations Advisor role?

At Copeland, the Senior Employee Relations Advisor enhances the employee experience by delivering exceptional service. They build trusted relationships with site leadership, coach managers through conflict resolution, and ensure alignment with HR policies while striving to create a professional and engaging workplace atmosphere.

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What is the salary range for the Senior Employee Relations Advisor position at Copeland?

Copeland offers a competitive salary range of $90,000 to $110,000 annually for the Senior Employee Relations Advisor role, adjusted according to the individual’s skills, capabilities, and experiences. Regular performance reviews are conducted to reward contributions effectively.

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How does the Senior Employee Relations Advisor at Copeland contribute to strategic HR initiatives?

The Senior Employee Relations Advisor plays a key role in influencing strategic HR initiatives at Copeland by contributing insights from their case management experiences. They participate in projects that aim to align employee relations practices with the organization’s goals, particularly around sustainability and innovation.

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Common Interview Questions for Senior Employee Relations Advisor
What are the most important skills for a Senior Employee Relations Advisor?

When answering this question, focus on skills such as conflict resolution, coaching, compliance knowledge, and effective communication. Highlight how these skills contribute to successfully navigating employee relations scenarios.

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Can you describe a time you managed a complex employee relations case?

Use the STAR method to explain a specific situation you handled, detailing the steps taken to resolve the case and the outcomes achieved. Emphasize your analytical skills and the importance of maintaining compliance throughout.

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How do you handle conflicts between employees and management?

Discuss strategies such as facilitating open communication and seeking to understand both perspectives. Mention how you employ conflict resolution techniques to promote fair and timely resolutions.

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What approaches do you take to ensure compliance with HR policies?

Explain your method for staying updated on employment laws and organizational policies. Highlight your experience in training and coaching managers to ensure adherence to these guidelines effectively.

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How do you foster a positive employee relations environment?

Talk about the importance of open communication, regular feedback mechanisms, and how coaching can empower managers. Share examples of initiatives or programs that have successfully enhanced employee satisfaction.

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Describe your experience with performance improvement plans (PIPs).

Convey your understanding of PIPs, their objectives, and how you have implemented them successfully. Highlight the counseling and support you provide to managers in creating actionable and measurable PIPs.

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How do you contribute to workplace diversity and inclusion?

Discuss your commitment to fostering inclusivity in the workplace, detailing specific initiatives you've been involved in and how they align with Copeland's goals in diversity and equity.

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What data are most crucial for improving employee relations?

Mention key performance indicators such as turnover rates, employee satisfaction surveys, and case resolution times. Explain how you utilize this data to inform strategic decisions.

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How do you approach mentoring other Employee Relations Advisors?

Talk about the importance of sharing knowledge, providing constructive feedback, and supporting their career development. Share an example of how you have successfully mentored someone in the past.

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What role do you see technology playing in employee relations?

Discuss the impact of case management systems, HR analytics, and communication tools that enhance transparency and efficiency in employee relations practices, thereby supporting a positive employee experience.

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DATE POSTED
April 22, 2025

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