Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Customer Experience Manager image - Rise Careers
Job details

Customer Experience Manager

Cottonwood Residential is seeking a Customer Experience Manager to enhance customer service and leasing processes at Cottonwood Highland Apartments in Salt Lake City, UT.

Skills

  • Customer service experience
  • Marketing experience
  • Communication skills
  • Basic accounting knowledge

Responsibilities

  • Oversee Customer Experience Specialist performance
  • Process applications and leases
  • Assist with move-in and move-out needs
  • Conduct outreach and social media marketing
  • Coordinate leasing and resident activities

Education

  • High school diploma or equivalent
  • Additional education in marketing or real estate is a plus

Benefits

  • Competitive base pay
  • Quarterly bonus structure
  • Full health benefits
  • 401k and HSA company match
  • Paid time off and holidays
To read the complete job description, please click on the ‘Apply’ button
Cottonwood Residential Glassdoor Company Review
3.6 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
Cottonwood Residential DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Cottonwood Residential
Cottonwood Residential CEO photo
Daniel Shaeffer
Approve of CEO

Average salary estimate

$57500 / YEARLY (est.)
min
max
$50000K
$65000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Experience Manager, Cottonwood Residential

Are you passionate about enhancing customer experiences? Cottonwood Highland Apartments in Salt Lake City, UT, is on the lookout for a dynamic Customer Experience Manager! In this role, you will lead a team of Customer Experience Specialists, guiding them as they support our residents with everything from process applications to facilitating move-in and move-out needs. You'll play a pivotal part in creating memorable experiences for our tenants, ensuring they feel right at home from the moment they step through our doors. We prize innovation, so your creative ideas for outreach marketing and social media engagement will be welcomed here. With our unique approach, including Self-Guided Tours for prospective residents, you will redefine the leasing experience. We're offering a competitive base pay, quarterly bonuses, and extensive health benefits along with ample paid time off to ensure a work-life balance. To thrive in this position, you’ll need a strong background in leasing, sales, or customer service, complemented by at least a year of experience in marketing. If you possess excellent communication skills, both written and oral, and you understand the essence of basic accounting and Fair Housing Laws, this could be the perfect opportunity for you. Get ready to make a significant impact at Cottonwood Highland Apartments as we reshape the industry standard together. Join us and help create a warm, welcoming home for our residents today!

Frequently Asked Questions (FAQs) for Customer Experience Manager Role at Cottonwood Residential
What are the responsibilities of a Customer Experience Manager at Cottonwood Highland Apartments?

As a Customer Experience Manager at Cottonwood Highland Apartments, you will oversee the performance of Customer Experience Specialists, manage applications and lease processing, and assist with both move-in and move-out operations. You’ll also engage in outreach and social media marketing to foster community spirit and collaboration while coordinating exciting leasing and resident activities.

Join Rise to see the full answer
What qualifications do I need to apply for the Customer Experience Manager position at Cottonwood Highland Apartments?

To apply for the Customer Experience Manager role at Cottonwood Highland Apartments, you should have experience in leasing, sales, or customer service, and ideally at least a year of experience in general marketing and social media marketing. Strong communication skills, a basic understanding of accounting, and knowledge of Fair Housing Laws are also beneficial for this position.

Join Rise to see the full answer
How does the Customer Experience Manager contribute to marketing efforts at Cottonwood Highland Apartments?

The Customer Experience Manager plays a crucial role in marketing at Cottonwood Highland Apartments by engaging in outreach marketing, promoting social media presence, and coordinating events that enhance community relations. Their innovative ideas are vital in attracting new residents and retaining current ones through excellent service and support.

Join Rise to see the full answer
What benefits are offered to the Customer Experience Manager at Cottonwood Highland Apartments?

Cottonwood Highland Apartments offers a comprehensive benefits package to its Customer Experience Manager, which includes competitive base pay, quarterly bonuses, health, vision, dental, and life insurance available within 1-30 days of employment, as well as a generous 401k and HSA match, plus three weeks of paid time off and ten paid holidays.

Join Rise to see the full answer
What is unique about Cottonwood Highland Apartments' approach to customer experience?

Cottonwood Highland Apartments is at the forefront of redefining customer experience by offering Self-Guided Tours, allowing prospective tenants to explore their future homes at their own pace. This innovative approach, combined with the Customer Experience Manager's leadership, helps create a welcoming and memorable leasing experience.

Join Rise to see the full answer
Common Interview Questions for Customer Experience Manager
How do you prioritize tasks as a Customer Experience Manager?

Prioritizing tasks effectively requires understanding the immediate needs of tenants and focusing on high-visibility tasks that enhance customer satisfaction. Discuss your strategy for assessing priorities, which may include distinguishing urgent matters from long-term projects, and your ability to delegate responsibilities to team members when appropriate.

Join Rise to see the full answer
Can you describe a time you handled a difficult customer situation in a previous role?

When responding to difficult customer situations, focus on conflict resolution strategies that demonstrate your empathy and communication skills. Share an example highlighting how you listened to the customer's concerns, provided solutions, and followed up to ensure their satisfaction, showcasing your dedication to improving customer experience.

Join Rise to see the full answer
What strategies would you implement to improve resident engagement at Cottonwood Highland Apartments?

To improve resident engagement, I would implement a mix of community events, feedback initiatives, and enhance social media interaction. Highlight how these strategies can foster a sense of community and how you would effectively gather and analyze resident feedback to curate events that suit their preferences.

Join Rise to see the full answer
What role does teamwork play in the Customer Experience Manager position?

Teamwork is essential for ensuring all staff members share a unified approach to customer service. Discuss your views on collaboration, how you would motivate your team, and provide examples of how you've successfully worked with coworkers to achieve shared goals in the past.

Join Rise to see the full answer
How do you stay updated with industry trends and best practices in customer experience?

Staying informed about industry trends requires proactive engagement with resources such as professional organizations, webinars, and networking. Explain how you seek out new knowledge and experiences that can be leveraged to enrich the customer experience at Cottonwood Highland Apartments.

Join Rise to see the full answer
What experience do you have with outreach marketing and online engagement?

Talk about your hands-on experience with outreach marketing initiatives, such as managing social media campaigns or organizing community outreach events. Highlight successful results from your efforts and how you intend to apply your expertise to elevate Cottonwood Highland Apartments' visibility.

Join Rise to see the full answer
How would you approach managing a team of Customer Experience Specialists?

Managing a team effectively calls for clear communication, setting goals, and providing support when needed. Share your philosophy on leadership, including how you would handle performance evaluation and coaching for team development, balancing guidance and autonomy.

Join Rise to see the full answer
What do you find most rewarding about working in customer experience?

The most rewarding aspect of working in customer experience is the ability to create lasting positive impacts in residents' lives. Share stories of feedback from tenants that highlight how your contributions have made their leasing experience special and successful.

Join Rise to see the full answer
How do you handle marketing budgets as a Customer Experience Manager?

Managing marketing budgets involves strategic allocation of resources based on anticipated returns. Discuss your experience creating and managing budgets, emphasizing how you prioritize investments that yield measurable results for Cottonwood Highland Apartments.

Join Rise to see the full answer
Can you give an example of how you utilized data to enhance customer service in a previous position?

Data-driven decision-making is crucial in improving customer service. Describe how you analyzed customer feedback or operational metrics to identify trends and implemented changes that positively impacted the overall experience, demonstrating your analytical and problem-solving skills.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User

Become a pivotal leader at Delivery Hero and enhance the customer experience across our vast international platform.

Photo of the Rise User
Posted 13 days ago
Posted 6 days ago

Join Reboot Staff as a Customer Service Representative to elevate our client relationships and enhance customer satisfaction.

Trek Bikes Hybrid Folsom, California
Posted 11 days ago

Join Trek as a Service Advisor, where your passion for hospitality and bikes will create fantastic customer experiences.

Photo of the Rise User
Vuori, Inc Hybrid 6000 Glades Rd, Boca Raton, FL 33431, USA
Posted 12 days ago

Step into a leadership role at Vuori, where you will enhance the customer experience and guide a dynamic team in a bustling retail environment.

Posted 12 days ago

Join Owens & Minor as a Senior Customer Service Representative, where you will be integral to enhancing customer satisfaction in a hybrid work environment.

Multicare Hybrid Olympia, Washington
Posted 13 days ago

MultiCare is looking for a dynamic Patient Service Representative to enhance patient interactions and provide exceptional support in a bustling clinic environment.

Our Core Values Unlock Your Potential - As you constantly challenge and stretch yourself you will become a strong asset to our team which will give you the recognition and respect you deserve. Put People First - Not only do we value our residents...

19 jobs
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$50,000/yr - $65,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 4, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
29 people applied to Help Desk Technician- Mid at DLH
Photo of the Rise User
Someone from OH, Springfield just viewed Front Desk Clerk at Marriott International
L
Someone from OH, Akron just viewed Junior Graphic Designer at Little Spoon
Photo of the Rise User
Someone from OH, Columbus just viewed Licensing and Regulatory Compliance Analyst at Sportradar
Photo of the Rise User
Someone from OH, Mansfield just viewed US_EN_Operations_Warehouse Loader (Part Time) at Red Bull
Photo of the Rise User
Someone from OH, Dublin just viewed Salesforce Administrator at Multiverse
Photo of the Rise User
Someone from OH, Pickerington just viewed Salesforce Solution Analyst at GoodLeap
S
Someone from OH, Pickerington just viewed Salesforce Project Manager at Studio Science
Photo of the Rise User
Someone from OH, Dayton just viewed Medical Receptionist at LifeStance Health
C
Someone from OH, Massillon just viewed RN Ambulatory - Outpatient Infusion Therapy at CCF
Photo of the Rise User
Someone from OH, Columbus just viewed HR Business Partner (Maternity Cover) at Marshmallow
Photo of the Rise User
Someone from OH, Columbus just viewed Community Outreach Canvasser $24/Hr at Confidential
Photo of the Rise User
Someone from OH, Cincinnati just viewed Email Marketing Coordinator at Creative Circle
Photo of the Rise User
Someone from OH, Columbus just viewed UX Researcher, Amazon Autos at Amazon
Photo of the Rise User
Someone from OH, Cincinnati just viewed AI training and enablement at Writer
Photo of the Rise User
Someone from OH, Cincinnati just viewed Data Analyst (Contact Center-Hybrid) at Dow Jones
Photo of the Rise User
Someone from OH, Delaware just viewed Practice Group Manager at LifeStance Health
Photo of the Rise User
Someone from OH, Youngstown just viewed Event Services Human Resources Coordinator at Allied Universal
Photo of the Rise User
Someone from OH, Columbus just viewed IP Network Engineering Intern - Summer 2025 at Bandwidth