Customer Success Manager, Mid-Market

CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn Austin, LA and NY, was named a 2024 Deloitte 2024 Technology Fast 500 winner, Leader by The Forrester New Wave™: Influencer Marketing Solutions, and recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub.  We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation and adapt to individual work styles.

Be a Part of Our Dynamic Team and Transform the Industry Together!

Customer Success Manager

As a Customer Success Manager, you will serve as the primary liaison with a diverse portfolio of high-value customers, helping them set and achieve their influencer marketing goals using CreatorIQ software and services. You’ll build personal relationships with multiple stakeholders, earning their trust and respect through your commitment to their success and will be goaled on your customer retention and health. Customer Success Managers are experts in our product, as well as in Influencer Marketing programs and we pride ourselves by sharing best practices, strategy and measurement to our growing base of world-class brands, agencies, and tech companies.

 What you’ll do:

• Act as the primary post-onboarding strategic partner for a portfolio of Mid-Market customers.

• Guide customers through milestone-based success planning—focusing on activation, adoption, and measurable outcomes tied to their business goals.

• Drive platform adoption by helping customers leverage CreatorIQ’s self-service tools, workflows, and reporting capabilities.

• Lead business reviews, check-ins, and platform optimization sessions, reinforcing program value and identifying risks or gaps.

• Share scalable best practices and use-case recommendations drawn from industry and peer benchmarks.

• Monitor customer health, platform engagement, and satisfaction metrics to inform a proactive engagement strategy.

• Partner with Implementation and Services teams to ensure customers are properly trained and enabled.

• Collaborate with Product Support to resolve technical questions, ensuring a consistent customer experience without taking on tactical support responsibilities.

• Work closely with the Renewal Manager to support the contract renewal process and ensure retention goals are met.

• Provide input to internal teams (Product, Marketing, Sales) based on customer feedback, feature requests, and recurring themes.

Who you are and what you’ll need for this position:

• Passionate about influencer marketing, creator content and social media measurement

• 2+ years of experience in a customer-facing role managing the customer lifecycle within a technology platform, agency, or media/brand environment.

• Strong communicator with the ability to clearly articulate value to marketers and decision-makers.

• Strategic mindset with the ability to guide customers through change management and program growth using scalable frameworks.

• Comfortable working across multiple accounts, balancing long-term planning with day-to-day customer needs.

• Data-literate—capable of interpreting data to guide recommendations and customer engagement strategy.

• Skilled in collaboration with internal teams including Support, Implementation, Product, and Sales.

• Passionate about helping customers succeed, with a focus on retention, advocacy, and measurable outcomes.

• Familiar with influencer marketing and social media platforms (preferred but not required).

• Proficient in Salesforce, GSuite, Zoom, Slack; experience with Notion, JIRA, or Zendesk is a plus.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being client-focused, putting team members first, leading with empathy, ensuring a no jerks policy, and staying focused on what's important, we create a synergistic atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

Who we are:

CreatorIQ is the most trusted software to unify and power advanced influencer marketing for the world’s most innovative enterprises. Our Intelligence Cloud facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement. Amazon, AB Inbev, Airbnb, Calvin Klein, CVS, Disney, H&M, Logitech, Nestle, Sephora, and Unilever are just some of the brands that utilize CreatorIQ’s platform to drive real business results across their influencer marketing ecosystems.  CreatorIQ is a global company headquartered in Los Angeles with offices in San Francisco, London, and Ukraine.

Compensation, Benefits and Beyond:

We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks.