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GTM and Commercial Manager - SaaS Product

Our Why  

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role 

The Go-to-Market Manager role is critical to driving customer and commercial success across the Datacoms SaaS Product portfolio. You will support developing GTM plans and execute key go-to-market programs - from planning, to delivery, through to post implementation reporting - to launch new services,  drive lead generation, and expansion opportunities.  

You will be working with cross-functional squads to ensure seamless execution of high-impact growth initiatives. You will be successful in this role if you are a ‘Strategic Doer’ with great energy, have a passion for the customer and product commercialisation, and have a track record of orchestrating execution and exceeding performance expectations and metrics in a fast-paced high-tech business. This role could suit someone with a background in Marketing, Sales, or Account Management. A background in SaaS and technology is preferred. We're looking for someone who is comfortable working with a wide range of stakeholders in a complex business environment. 

Over the past two decades, Datacom has made significant investments in the development and expansion of SaaS products, catering to customer and community engagement, employee management, and operational oversight through our Datascape ERP solution; a modern, cloud-based ERP software suite designed specifically for the unique needs of local government in Australia and New Zealand as well as notable brands that include Datapay and Smartly in the Enterprise and SME payroll and HR spaces respectively. Datacom is more than a Managed Services provider. We're a leading SaaS Product House, innovating alongside International players.

 

What you’ll bring 

  • Customer-first – ability to put customer needs at the heart of everything we do 
  • Analytical skills - ability to analyse GTM data effectively to support fact-based decision making  
  • Orchestration and GTM planning - skills to bring cross-functional teams together in planning and execution
  • Program management skills and execution focused - ability to multitask in a fast- paced environment Communication, executive presence, interpersonal, and organisational skills  
  • Ability to engage and influence individuals at all levels Ability to identify issues and areas for improvement through analysis 

Responsibilities 

Contributing to and executing on-going initiatives in support of our GTM journey. Specifically:  

  • Providing GTM business analyses to inform growth programs and develop and execute on plans to meet or exceed GTM goals  
  • Lead GTM planning and developing executional plans with x-functional teams.  
  • Engaging with cross-functional teams in the business to drive operational initiatives.  
  • Execution of high-impact growth plans
  • Contributing to financial plans including budgeting and forecasting for the short and long term  

Culture and Benefits 

Datacom is one of the largest suppliers of Information Technology professional services in New Zealand and Australia. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give us our unique culture and energy that you can feel from the moment you meet with us. 

At Datacom, you'll be recognized and valued for your contributions. We're growing year on year and can provide career opportunity in a collegial and agile environment that empowers people and promotes innovation. We care about our people and provide a range of perks such as health insurance, employee discounts, social events, remote working, flexi-hours, and professional development courses to name a few. We operate at the leading edge of technology to help our largest enterprise organisations explore possibilities and solve their biggest challenges, so you will never run out of interesting new challenges and opportunities. 

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

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What You Should Know About GTM and Commercial Manager - SaaS Product, Datacom

Are you ready to take on an exciting challenge as a GTM and Commercial Manager at Datacom? In this pivotal role, you'll be driving customer and commercial success for our innovative SaaS product portfolio. If you thrive in dynamic environments and love strategizing, this is your chance to shine! You will spearhead the development of go-to-market plans, executing vital programs from ideation to launch. Collaborating with cross-functional teams, you'll ensure high-impact growth initiatives are delivered seamlessly. We’re looking for a ‘Strategic Doer’ who has a genuine passion for customer engagement and product commercialization. Ideally, you come with a background in Marketing, Sales, or Account Management, and experience in the SaaS arena. At Datacom, we pride ourselves on our customer-first approach and analytical drive that fuels data-driven decision making. Not only are we a leading Managed Services provider, but we’re also an innovative SaaS Product House, continuously evolving alongside international players. Our unique culture, emphasized by agility and collaboration, ensures that our employees feel valued. Here, you’ll find opportunities for career advancement while working on groundbreaking tech solutions that make a difference. Join us to be part of a team that’s committed to pushing the boundaries of technology for better community engagement and organizational growth. Intrigued? Let's explore those possibilities together at Datacom!

Frequently Asked Questions (FAQs) for GTM and Commercial Manager - SaaS Product Role at Datacom
What are the key responsibilities of the GTM and Commercial Manager at Datacom?

As a GTM and Commercial Manager at Datacom, you'll play a crucial role in creating and executing go-to-market strategies for our SaaS products. This involves conducting comprehensive GTM analyses, leading cross-functional teams in planning and execution, and driving high-impact growth initiatives. You'll also contribute to financial planning, budgeting, and forecasting, ensuring that the organization's growth objectives are met or exceeded.

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What qualifications and skills are needed for the GTM and Commercial Manager position at Datacom?

To succeed as a GTM and Commercial Manager at Datacom, candidates should ideally possess a background in Marketing, Sales, or Account Management, with a preference for those experienced in the SaaS space. Essential skills include strong analytical abilities, excellent communication, interpersonal skills, and a knack for orchestrating cross-functional teamwork. An understanding of customer needs and the capacity to influence various stakeholders are also vital.

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How does Datacom support career growth for the GTM and Commercial Manager role?

Datacom is committed to empowering its employees through ample career growth opportunities. As a GTM and Commercial Manager, you'll have access to professional development courses, flexible working arrangements, and a culture that values innovation and collaboration. This supportive environment allows you to grow your expertise while directly contributing to the success of our SaaS product initiatives.

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What is the company culture like at Datacom for the GTM and Commercial Manager position?

The culture at Datacom reflects a vibrant and agile atmosphere where every team member’s contributions are recognized and valued. As a GTM and Commercial Manager, you will thrive in a dynamic workplace that encourages creativity, collaboration, and employee recognition. The company champions a customer-first philosophy, fostering an environment where innovation and engagement are at the forefront.

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What are the main challenges faced by a GTM and Commercial Manager at Datacom?

Being a GTM and Commercial Manager at Datacom comes with its share of challenges, including navigating a complex business environment, aligning various cross-functional teams, and delivering on ambitious growth plans. However, these challenges are often accompanied by exciting opportunities to make impactful changes that directly benefit customers and drive commercial success across our SaaS offerings.

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Common Interview Questions for GTM and Commercial Manager - SaaS Product
Can you describe your experience with go-to-market strategies?

When answering this question, it's essential to cite specific examples of your involvement in developing and executing go-to-market strategies. Discuss the processes you undertook, the teams you collaborated with, and the outcomes of those initiatives. Showcase your analytical skills by mentioning data you used to inform decisions and any metrics demonstrating success.

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How do you ensure cross-functional collaboration in your projects?

To effectively ensure cross-functional collaboration, you might emphasize the importance of clear communication and stakeholder engagement. Share techniques you’ve used, such as regular updates, collaborative tools, and building relationships with team members across departments. Illustrate this with examples of past projects where collaboration directly contributed to successful outcomes.

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What metrics do you find most important for assessing GTM success?

When discussing GTM success metrics, highlight key performance indicators (KPIs) that you believe are critical, such as customer acquisition cost, conversion rate, and customer feedback. Provide specific moments from your experience where you measured these metrics, demonstrating how they informed your strategy and led to improved performance.

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How do you approach budget planning and forecasting for GTM initiatives?

In answering this question, it would be beneficial to outline a structured approach to budget planning. Discuss your process, including gathering data from previous initiatives, forecasting potential costs, and aligning budget proposals with strategic objectives. Use examples from past experiences to illustrate your proficiency in financial planning.

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Describe a challenging project you led and how you overcame the obstacles.

When addressing this question, share a specific and challenging project relevant to the GTM role. Detail the specific obstacles you faced, the strategies you implemented to overcome them, and the final results. Highlighting resilience and problem-solving skills will showcase your readiness for the challenges of the GTM and Commercial Manager position.

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What strategies do you use to maintain a customer-first approach?

To maintain a customer-first approach, discuss the importance of understanding customer needs and preferences through research and feedback. Describe the methods you employ, such as customer interviews or surveys, and examples of how these insights influenced your GTM strategy, ensuring satisfaction and engagement.

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How do you prioritize tasks in a fast-paced environment?

Prioritization in a fast-paced environment is key. You might explain your approach to using tools for project management and prioritizing tasks based on urgency and impact. Use examples from previous experiences to illustrate how effective prioritization led to successful project outcomes.

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What role does data analysis play in your decision-making process?

Discuss how data analysis influences your decisions in the GTM and Commercial Manager role. Sharing examples of specific data points or metrics that guided your strategy will showcase your analytical capabilities and your commitment to fact-based decision-making.

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How do you handle feedback from senior management or stakeholders?

Handling feedback from senior management is crucial for success. Talk about your approach to receiving constructive criticism, including actively listening and showing a willingness to adapt. Provide instances where feedback resulted in improvements in your previous projects.

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Can you explain how you would drive operational initiatives in a cross-functional team?

To drive operational initiatives in a cross-functional team, you might discuss the importance of clear communication, briefings, and aligning common goals. Sharing a relevant example where you successfully engaged a diverse group to fulfill operational objectives will reflect your teamwork and leadership skills in the context of the GTM and Commercial Manager position.

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Full-time, remote
DATE POSTED
March 18, 2025

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