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Sales Call Center Agent - High Earning Potential

Company Summary

$15.75 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! 

 

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.


Department Summary

Our award-winning Inside Sales & Retention team successfully drives existing and future customer decision-making by selling the value of Echostar’s products and services using a consultative approach. This is 100% inbound new and existing customers - no cold calling! EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.

 

What’s In It For You? 

  • Career Growth: Opportunity is our best benefit! You’ll have the opportunity to promote two levels within your first year based on performance! 
  • Uncapped Commission: While first year on-target earning is $68,000, our top performers make well over six figures annually! 
  • Rewards and Recognition Program : Offering high-value prizes, elaborate trips, food perks and so much more
  • Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision and Life Insurance packages with a Health Savings Account
  • Exclusive Perks: Complimentary DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans
  • Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP)
  • Continued Education: Tuition Reimbursement to support your career development

 

Application Process Overview:

After completing this application, the next step in our hiring process is a 15-20 minute questionnaire designed to help us determine if we're a mutual fit. You'll see a pop-up directing you to a landing page where you can watch brief videos providing a realistic preview of the role before committing to the questionnaire!


Job Duties and Responsibilities

What You’ll Be Doing: 

  • Successfully position and sell DISH and Boost Mobile products and services to new and existing customers
  • Assess each customer’s needs and offer the best valued solution 
  • Demonstrate the ability and resilience to bounce back from challenging calls and maintain your focus on larger goals 
  • Effectively manage your time while engaging with customers, navigating systems, and handling real-time data entry
  • Maintaining an in-depth knowledge of our product and service offerings, promotions, and competitive advantages
  • Provide excellent customer service to build and maintain customer relationships 

 

Our Paid Training Program Offers You:

  • Whether you are an entry-level candidate or bringing transferable skills, our progressive agenda supports a smooth, successful transition into the role
  • Immersive training with computer-based modules, instructor-led sessions, hands-on activities, role-play, and call shadowing
  • Robust mentorship program to support New Hire onboarding

Skills, Experience and Requirements

  • Competitive Spirit: The drive and determination to succeed, compete with peers, and achieve sales targets
  • Growth Mindset: The willingness to actively seek, receive, and apply new skills and constructive feedback to improve performance and grow professionally
  • Customer Focus: Effectively engage with customers, understand their needs, resolve issues, and build trusting relationships that contribute to overall sales success
  • Dependability: Consistently meet commitments, maintain reliability, and uphold high standards of accountability
  • Integrity: Adheres to ethical standards, honesty, and transparency in all interactions
  • Persuasion: Influence others’ decisions and actions through clear communication, compelling arguments, and the effective demonstration of value
  • Communication: Excellent verbal communication and listening skills; ability to build rapport quickly over the phone
  • Requirements: High school diploma or GED; ability to work full-time on-site; flexible to work shifts that might include evenings, weekends, or holidays; smartphone or device with active network connection; pre-employment screen

Salary Ranges

Compensation: $15.75/Hour - $34.87/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

 

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Average salary estimate

$52658.5 / YEARLY (est.)
min
max
$32760K
$72557K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Call Center Agent - High Earning Potential, DISH

Embark on an exciting career as a Sales Call Center Agent with EchoStar in beautiful El Paso, TX! Are you ready to dive into the world of connectivity? At EchoStar, we proudly offer a base pay of $15.75 coupled with uncapped commission, paving the way for first-year on-target earnings of around $68,000. No previous experience? No problem! We provide comprehensive full-time training, equipping you with everything you need to succeed. You’ll be a vital part of our Inside Sales & Retention team, where the focus is on selling the value of our amazing services like DISH TV and Boost Mobile to both new and existing customers. Forget cold calling – here, you’ll be connecting with folks who are already interested! We believe in your growth; that’s why there are excellent opportunities for career advancement within your first year. Top performers even earn six figures! Plus, you’ll enjoy incredible perks such as comprehensive benefits, paid time off, and discounts on our services. Our work environment is supportive, with recognition programs and continuous education opportunities available to all employees. Join EchoStar today, where your voice helps shape the future of connectivity and customer satisfaction!

Frequently Asked Questions (FAQs) for Sales Call Center Agent - High Earning Potential Role at DISH
What are the main responsibilities of a Sales Call Center Agent at EchoStar?

As a Sales Call Center Agent at EchoStar, your main responsibilities will include selling DISH and Boost Mobile products to new and existing customers, assessing customer needs, demonstrating resilience in challenging calls, managing time effectively, and maintaining an in-depth knowledge of product offerings and competitive advantages. You'll play a critical role in building and maintaining strong customer relationships.

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What qualifications do I need to become a Sales Call Center Agent at EchoStar?

To qualify as a Sales Call Center Agent at EchoStar, you need a high school diploma or GED. We are looking for candidates with a competitive spirit, customer focus, dependability, integrity, and excellent communication skills. While no prior experience is necessary, having a willingness to learn and adapt is crucial for success in this role.

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What training does EchoStar provide for Sales Call Center Agents?

EchoStar offers a robust paid training program for Sales Call Center Agents, featuring a mix of computer-based modules, instructor-led sessions, hands-on activities, role-playing, and call shadowing. This immersive training approach ensures that both entry-level candidates and those with transferable skills transition smoothly and succeed in their new roles.

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Is there potential for career growth as a Sales Call Center Agent at EchoStar?

Absolutely! EchoStar encourages career growth, and you can expect to have opportunities to promote within two levels during your first year based on performance. The pathway to advancement is clear, and top performers are often recognized with high-value rewards.

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What kind of compensation can I expect as a Sales Call Center Agent with EchoStar?

As a Sales Call Center Agent at EchoStar, you can expect a non-negotiable base pay of $15.75 per hour, along with uncapped commissions. This translates to potential first-year on-target earnings of around $68,000, with many top performers making well over six figures annually.

Join Rise to see the full answer
Common Interview Questions for Sales Call Center Agent - High Earning Potential
How would you handle a difficult customer call?

When faced with a difficult customer call, remain calm and empathetic. Listen actively to their concerns, validate their feelings, and provide solutions based on their needs. This shows that you care and are dedicated to providing excellent customer service.

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What motivates you to succeed in a sales role?

I'm motivated by the challenge and the sense of achievement that comes with meeting sales targets. Additionally, I find satisfaction in helping customers find solutions that meet their needs, and I thrive on recognizing the direct impact my efforts have on their satisfaction and the company’s success.

Join Rise to see the full answer
Can you describe a time when you had to learn something quickly?

Certainly! In my previous role, I had to quickly adapt to a new product line. I dedicated my time to studying the product materials, attending training sessions, and shadowing experienced team members. Within a short period, I was able to effectively communicate the benefits of the new products to customers.

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How do you prioritize your tasks when handling multiple customer inquiries?

I prioritize my tasks based on urgency and the impact on customer satisfaction. Using tools to track inquiries and setting specific time frames helps me stay organized. I also ensure follow-ups are timely to maintain excellent service standards.

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What strategies would you use to upsell products over the phone?

To upsell products effectively, I would focus on understanding the customer's needs thoroughly. By asking targeted questions and actively listening, I can recommend products that add value. Clear communication of the benefits, bundled offers, and creating urgency can encourage the upsell.

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How would you contribute to a team-oriented environment at EchoStar?

I believe that collaboration and communication are key elements of a successful team environment. I would actively participate in team meetings, share my insights, and support my colleagues. Moreover, celebrating team achievements fosters a positive atmosphere that can motivate everyone to perform better.

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Why do you want to work at EchoStar as a Sales Call Center Agent?

I am impressed with EchoStar’s commitment to innovation and customer satisfaction in the connectivity space. The opportunity to grow within a reputable organization, coupled with the potential for career advancement and a supportive work culture, aligns perfectly with my career goals.

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What do you think is the most important quality for a Sales Call Center Agent?

The most important quality for a Sales Call Center Agent is strong communication skills. This enables effective interaction with customers and helps in understanding their needs, ultimately leading to better sales outcomes. A good Sales Agent must also be adaptable and resilient in handling various customer situations.

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How do you maintain your focus in a high-volume call environment?

I maintain focus in a high-volume call environment by setting clear goals for each interaction, practicing good time management, and taking short breaks when needed. Staying organized and having a structured approach allows me to manage my workload efficiently while delivering quality service.

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How do you handle rejection in a sales role?

Handling rejection in sales roles is all about perspective. I view rejection as a learning opportunity rather than a setback. Analyzing what went wrong allows me to improve my approach for future interactions. Staying positive and motivated helps me bounce back quickly.

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MATCH
VIEW MATCH
FUNDING
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TEAM SIZE
No info
HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 26, 2025

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