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Assistant Manager - job 19 of 39

Job Description

ABOUT THE JOB

You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically assistant managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.

You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!

JOB REQUIREMENTS AND DUTIES

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.

In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

QUALIFICATIONS

General job duties for all store team members

Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.

WORK CONDITIONS

Exposure to

Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.

SENSING

Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

PHYSICAL REQUIREMENTS including, but not limited to the following:

Standing

Most tasks are performed from a standing position.

Walking

For short distances for short durations.
Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.

Sitting

Paperwork is normally completed in an office at a desk or table.

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72 high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing

To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Additional Information

Additional Job Details

Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.
Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

DRIVING SPECIFIC JOB DUTIES

Deliver product by car and then to door of customer.
Deliver flyers and door hangers.

REQUIRES

Valid driver's license with safe driving record meeting company standards.
Access to an insured vehicle which can be used for delivery.

ESSENTIAL SKILLS

Navigational skills to read a map, locate addresses within designated delivery area.
Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

PHYSICAL DEMANDS

Carrying

During delivery, carry pizzas and beverages while performing walking and climbing duties.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Walking

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Climbing

During delivery of product, navigation of five or more flights of stairs may be required.

WORK CONDITIONS

Exposure To

Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

SENSING

Far vision and night vision for driving.

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Average salary estimate

$37500 / YEARLY (est.)
min
max
$30000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Assistant Manager, Domino's

Are you ready to take charge in a fast-paced environment? Domino's Pizza is on the lookout for a dynamic Assistant Manager to join our team in Enterprise, AL. This isn't your typical managerial position; it's a chance for you to shine, lead, and become an integral part of our thriving pizza culture. As an Assistant Manager, you'll be responsible for everything that happens during your shift, from maintaining cost controls and managing inventory to setting a great example for your crew. Your knack for multitasking will be key here, as you'll juggle customer relations and ensure that our high standards for quality and service are met consistently. Alongside your team, you'll work hard to make Domino's the leader in pizza delivery, all while enjoying a fun and flexible workplace that values your contributions. The skills you bring to the table, like strong judgment and basic math proficiency, are essential. We're offering not just a job, but a path to advancement where many have started as delivery drivers and grown into successful franchise owners. At Domino's, diversity is key to our mission, and we believe in creating an environment where every team member can reach their highest potential. So, if you're ready to step up, show us what you've got, and be part of a proud team, we want to hear from you. Apply today and embark on a fantastic career journey with us at Domino's Pizza!

Frequently Asked Questions (FAQs) for Assistant Manager Role at Domino's
What are the main responsibilities of an Assistant Manager at Domino's Pizza?

As an Assistant Manager at Domino's Pizza, your primary responsibilities include overseeing the daily operations of the store, ensuring compliance with company policies, managing cost control, as well as inventory and cash management. You'll also focus on delivering top-notch customer service and teamwork while leading your crew to maintain high standards of quality and efficiency.

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What skills are required for the Assistant Manager position at Domino's Pizza?

The Assistant Manager role at Domino's Pizza requires strong leadership skills, effective communication, the ability to multitask, and solid judgment. You should be proficient in basic math for financial management, have a good understanding of customer service, and be adept at staffing and training employees to foster a productive work environment.

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Can you advance your career as an Assistant Manager at Domino's Pizza?

Absolutely! Many team members started their careers in entry-level positions and advanced to roles like franchise owner or general manager. At Domino's Pizza, there are ample opportunities for growth, and your experience will be vital for climbing the career ladder within the company.

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What is the work environment like for an Assistant Manager at Domino's Pizza?

The work environment for an Assistant Manager at Domino's Pizza is vibrant and fast-paced. You'll find a supportive and fun atmosphere where collaboration is encouraged. Expect to shift between managing activities in the store to interacting with customers, all while maintaining a focus on quality and efficiency.

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What is the training process for new Assistant Managers at Domino's Pizza?

At Domino's Pizza, you’ll receive orientation and training right on the job as an Assistant Manager. This hands-on training equips you with the knowledge and skills required to manage the store effectively, ensuring you're well-prepared to lead your team and meet our customers' needs.

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Common Interview Questions for Assistant Manager
How do you handle conflicts between team members in a fast-paced environment?

In a fast-paced environment like Domino's Pizza, resolving conflicts quickly and fairly is essential. I would first listen to both parties to understand their perspectives, mediate the discussion, and encourage collaboration for a resolution. Building a team culture that values open communication can help prevent future conflicts.

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Can you give an example of a time when you successfully managed a difficult customer?

In my previous role, I encountered a situation where a customer was dissatisfied with their order. I listened to their concerns empathetically, offered a replacement, and ensured it was delivered quickly. This not only resolved the issue but also turned the customer into a loyal patron who appreciated our excellent service.

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What do you believe is the most important quality for an Assistant Manager at Domino's Pizza?

I believe the most important quality for an Assistant Manager at Domino's Pizza is effective leadership. Being able to inspire and motivate your team, while also establishing a strong customer-focused environment, is crucial for delivering the best service possible and maintaining high morale.

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How do you prioritize tasks during your shift as an Assistant Manager?

I prioritize tasks based on urgency and importance, ensuring that customer service remains my top priority. I create a list at the beginning of each shift to help manage timely obligations while allowing flexibility to address any unforeseen challenges that may arise.

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What strategies do you use to maintain cost control and minimize waste?

To maintain cost control at Domino's Pizza, I regularly monitor inventory levels and usage patterns. Implementing strategies like training staff on portion sizes and proper storage techniques can significantly reduce waste, ensuring efficiency while adhering to budgetary constraints.

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Describe a time you trained a new team member successfully.

In my last position, I trained a new team member by first demonstrating key tasks, then guiding them through each step while encouraging questions. I provided consistent feedback and gave them opportunities to practice until they felt confident, which ultimately led to a quick adaptation to their role.

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How do you ensure that your team provides excellent customer service?

I ensure excellent customer service by instilling a culture focused on customer satisfaction. I regularly conduct training sessions and role-play scenarios to keep the team engaged. Recognizing and rewarding great service also encourages team members to go above and beyond for our customers.

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What is your approach to working under pressure during busy shifts?

During busy shifts at Domino's Pizza, I remain calm and focused, leading by example. My approach includes dividing tasks among team members, and systematically addressing priorities to ensure smooth operation while maintaining a positive atmosphere for both customers and staff.

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How do you monitor and achieve sales goals as an Assistant Manager?

I monitor sales goals through regular analysis of sales data, setting achievable targets, and discussing performance with the team. I also implement promotions and encourage upselling during customer interactions, continuously aligning efforts with our overall sales strategies.

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What do you think is the biggest challenge faced by an Assistant Manager at Domino's Pizza?

One of the biggest challenges is balancing operational efficiency with maintaining high-quality customer service. It requires constant prioritization, effective delegation, and strong communication with the team to navigate peak times while ensuring that customer satisfaction is not compromised.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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DATE POSTED
April 13, 2025

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