Customer Service Rep(04053) - 20 New London Tpke

As a Customer Service Rep at our Norwich location, your primary responsibilities will involve answering phones to take orders, assisting walk-in customers, and ensuring a friendly and efficient checkout experience. You'll also participate in folding boxes and contributing to our dynamic work environment, focused on making every customer's experience positive.

To apply for the Customer Service Rep position in Norwich, you must be at least 16 years old. We are looking for enthusiastic individuals who thrive in a fast-paced, customer-oriented atmosphere and enjoy working as part of a team.

Yes, weekend availability is required for the Customer Service Rep role in Norwich. We aim to provide excellent service during peak hours, and having employees who can work weekends ensures smooth operations and satisfied customers.

As a Customer Service Rep in Norwich, you can expect a fast and fun work environment where teamwork and positivity are encouraged. You'll work alongside friendly co-workers in a setting that values both efficiency and enjoyment, making it an engaging place to work.

To apply for the Customer Service Rep position at our Norwich location, simply visit our careers page and submit your application. We encourage friendly, enthusiastic candidates who are ready to bring their energy to our team!

When handling difficult customers, it's crucial to remain calm and empathetic. Start by listening actively to their concerns and acknowledging their feelings. Then, aim to provide a solution or alternative that meets their needs while maintaining company policies. Your ability to de-escalate a situation can showcase your customer service skills.

Important qualities for a Customer Service Rep include strong communication skills, patience, empathy, and a passion for helping others. Being personable and able to work well under pressure is also vital, as this role often requires quick thinking and adaptability in a fast-paced environment.

When answering this question, focus on a specific instance where you went above and beyond for a customer. Detail the situation, your actions, and the positive outcome. Highlighting your customer service approach illustrates your dedication to enhancing the customer experience.

In a busy shift, prioritizing tasks can be achieved by assessing urgency and customer needs. Start by addressing customer orders and inquiries promptly, followed by organizing your time to manage secondary tasks like folding boxes or stocking items efficiently. Effective time management is key!

This is your opportunity to showcase your enthusiasm. Mention aspects of the company culture you admire, such as being a friendly team and offering a fun work environment. Express how these factors align perfectly with your personality and work ethic.

Multitasking effectively starts with focusing on the most immediate needs. If taking orders and assisting walk-in customers simultaneously, communicate with each person to confirm their order and ensure they feel valued while managing other responsibilities swiftly and efficiently.

Great customer service involves genuine care for customers, clear communication, and consistent follow-up. It’s essential to create a positive experience that encourages loyalty. Great service is not just about meeting expectations but exceeding them with attentive and thoughtful interactions.

Staying motivated during repetitive tasks can be achieved through setting small goals and rewarding yourself during breaks. Reminding yourself of the bigger picture—like customer satisfaction and team success—can also help keep your spirit high.

Building rapport with customers starts with genuine engagement. Use their name, maintain eye contact, and offer a friendly demeanor. Asking questions about their needs and actively listening to their responses can establish trust and comfort, making for an enjoyable experience.

Handling feedback requires an open mindset. Listen actively to the critique, thank the person for their input, and view it as an opportunity for growth. Demonstrating that you're open to learning can enhance your service skills and relationships with coworkers.