Customer Service Rep(04925) - 5445 20Th Street #103

As a Customer Service Rep at 5445 20Th Street #103, your primary responsibilities include receiving and processing orders over the phone, helping customers in person, stocking ingredients, and maintaining a clean work environment. You will use basic math skills for transactions and need to communicate effectively with both customers and co-workers.

To thrive as a Customer Service Rep at 5445 20Th Street #103, you should possess strong verbal communication skills, basic math proficiency, and the ability to operate a computer or touch screen device for order entry. An outgoing personality and a professional demeanor are also important to provide a positive customer experience.

The work environment for a Customer Service Rep at 5445 20Th Street #103 is fast-paced and interactive, where standing for long periods is necessary as we don’t use chairs. Your friendly interaction with customers is vital in creating a welcoming atmosphere and ensuring their needs are met efficiently.

To apply for the Customer Service Rep position at 5445 20Th Street #103, you need to submit your application electronically or in person. Ensure your resume reflects your relevant experience and skills, particularly emphasizing any previous customer service experience or roles where you're required to interact with customers.

The working hours for a Customer Service Rep at 5445 20Th Street #103 vary based on scheduling needs, including weekends. Typically, your shifts will be outlined during the hiring process, where flexibility may also be an advantage.

Handling difficult customers requires patience and empathy. Start by listening carefully to their concerns, showing you care. Apologize for any inconvenience, and aim to provide a solution that matches their needs. Use positive language to shift their experience from negative to positive.

When asked about providing excellent customer service, share a specific scenario where you went above and beyond. Emphasize the steps you took to address a customer's need and the positive outcome, highlighting your communication skills and proactive attitude.

To ensure accuracy when entering orders, double-check the details before finalizing each order. It's also helpful to repeat back vital information to the customer. Organizing your workspace and minimizing distractions can also enhance focus during this task.

Express your enthusiasm for the opportunity! Mention your love for interacting with people and how you admire the company's values. Relating your skills and experience to what 5445 20Th Street #103 stands for can also reinforce your passion.

If this question arises, affirm your comfort with the requirement. You can mention your understanding of its importance in providing customer service and that you're physically able to remain standing while effectively managing tasks and interactions.

In such a case, it’s best to admit you don’t have the answer offhand but assure the customer that you will find out. You might ask a co-worker or consult company resources, prioritizing the customer's need for accurate information while maintaining transparency.

During busy times, I prioritize tasks by assessing urgency and customer needs. I ensure that taking orders comes first, followed by stocking and cleaning duties, all while staying organized. Effective communication with all team members also plays a crucial role in balancing workflows.

Highlight relevant computer skills such as familiarity with order entry systems, using communication tools, and proficiency in basic software. Emphasizing your ability to learn new systems quickly can also reinforce your readiness for the technical aspects of the role.

Adaptability is key in customer service. Share examples of how you’ve quickly adjusted to new procedures or customer expectations in the past. Emphasize your willingness to learn and how you seek clarification when necessary to better serve customers.

For this question, provide a specific situation where you managed a transaction. Emphasize the steps you took to ensure accuracy, perhaps noting any techniques you use to count back change, showcasing your math skills reflectively and practically in customer interactions.