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Site Manager - job 1 of 16

DoorDash is seeking a Site Manager to oversee the operations of its DashMart facility, ensuring quality service and team management.

Skills

  • Team leadership
  • Warehouse logistics
  • Data analysis
  • Budget management

Responsibilities

  • Lead a team of Shift Leads and Operations Associates
  • Manage day-to-day operations of the warehouse
  • Ensure customer experience and quality metrics are met
  • Use data to identify and improve warehouse processes

Education

  • College degree or relevant work experience

Benefits

  • Premium healthcare
  • Wellness reimbursement
  • Paid parental leave
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Site Manager, DoorDash USA

Join DoorDash as a Site Manager in North Richland Hills or Fort Worth, TX, where you’ll lead our exciting new DashMart facility! We specialize in providing customers with on-demand deliveries of everyday essentials and favorite snacks. As the Site Manager, you will be at the helm of a 5,000 to 10,000 square foot distribution center, guiding a dedicated team of Shift Leads and Operations Associates towards operational excellence. You're a natural leader who thrives on building a positive team culture and driving employee satisfaction. Your day will be filled with overseeing daily operations, ensuring that everything runs smoothly and meets high-quality metrics. You’ll strategize for improvement by identifying inefficiencies and implementing innovative solutions to enhance both warehouse operations and the team experience. If you're driven, analytical, and ready to take ownership in a fast-paced environment, DoorDash is the perfect place to showcase your talents. We rely on data to inform decisions and need an individual with substantial experience in operations or warehouse logistics who can navigate challenges with a solution-oriented mindset. In return, we offer a dynamic work atmosphere where your contributions will truly matter. Come be a part of our mission to empower local economies and enhance the customer experience every day!

Frequently Asked Questions (FAQs) for Site Manager Role at DoorDash USA
What are the main responsibilities of a Site Manager at DoorDash?

As a Site Manager at DoorDash, your primary responsibilities include leading a team of Shift Leads and Operations Associates, overseeing day-to-day warehouse operations, and ensuring that all processes run efficiently and safely. You will manage scheduling, labor budgets, and focus on maintaining key quality metrics such as order accuracy and fulfillment speed, ultimately delighting customers with outstanding service.

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What qualifications do I need to apply for the Site Manager position at DoorDash?

To qualify for the Site Manager role at DoorDash, you should have at least 3 years of experience in operations, warehouse logistics, retail management, or a related field, along with 1 or more years managing a team. A college degree or relevant professional experience is preferred. Being analytical and proficient with tools like Excel or Google Sheets for data analysis is also crucial.

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How does DoorDash support the development of Site Managers?

DoorDash is committed to the growth and development of its Site Managers. We encourage a culture of learning and innovation, where you can share unique perspectives, receive mentorship, and participate in training programs designed to enhance your leadership skills. There's a strong focus on building high-performing teams and fostering employee satisfaction.

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What does the work schedule look like for a Site Manager at DoorDash?

As a Site Manager at DoorDash, you will have some flexibility in your schedule but may also need to accommodate late-night and weekend hours to ensure that your team and the site are fully supported, especially since the operations run continuously. Your role requires being available to address issues as they arise and support the 24/7 business environment.

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What attributes make someone successful in the Site Manager role at DoorDash?

Successful Site Managers at DoorDash are proven leaders who thrive in a fast-paced, ever-changing environment. They are proactive problem solvers, data-driven, and possess strong communication and interpersonal skills. The ability to build a positive team culture, along with a passion for delivering exceptional customer service, is key to excelling in this role.

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Common Interview Questions for Site Manager
How do you approach team leadership as a Site Manager?

When interviewing for the Site Manager position at DoorDash, emphasize your leadership style. Discuss how you prioritize building a positive culture, communicate expectations clearly, and invest in your team's development through training and support.

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Can you describe a time when you improved a process in a warehouse?

Use the STAR method to answer this question. Be specific about the process you improved, the steps you took to create change, and the measurable outcomes. Highlight your analytical skills and how you used data to identify the need for improvements, as this aligns with DoorDash's data-driven approach.

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What strategies do you use to maintain employee satisfaction?

Discuss techniques such as regular feedback sessions, recognition programs, and creating an inclusive environment. Illustrate how maintaining high employee satisfaction directly impacts operational success, resonating with DoorDash's commitment to its team.

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How do you handle conflicts within your team?

Explain your approach to conflict resolution, emphasizing active listening, mediation, and encouraging open discussions. Give an example showing how you resolved a conflict effectively, fostering a positive team dynamic.

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How do you ensure safety and compliance in the workplace?

Talk about your commitment to safety standards and training. Mention any experiences where you successfully implemented safety protocols, as caring for team welfare aligns with DoorDash's operational priorities.

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How do you manage labor budgets and resource allocation?

Describe how you analyze data to project staffing needs and manage resources effectively. Provide examples of successful budget management while achieving operational goals, especially in a dynamic environment like DoorDash's.

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What tools and metrics do you use to analyze warehouse performance?

Share your familiarity with tools like Excel, Google Sheets, or warehouse management systems. Discuss the key performance indicators you track, such as order accuracy, fulfillment speed, and employee productivity, showing your analytical mindset.

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How do you motivate your team during high-pressure situations?

Explain how you maintain morale by communicating effectively, recognizing achievements, and providing the necessary support during busy periods. Share a specific instance where your leadership positively impacted the team's performance.

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Describe a challenge you faced managing a warehouse and how you overcame it.

Provide a specific example of a challenge, utilizing the STAR method. Focus on your problem-solving skills, innovation, and collaboration with your team to find and implement a solution, showcasing that you thrive in a dynamic environment.

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What do you think is essential for maintaining high-quality customer service in a warehouse?

Discuss the importance of training staff, setting clear expectations, and using data to monitor service metrics. Emphasize how a strong focus on quality can enhance the customer experience, aligning with DoorDash's mission.

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DoorDash is a technology company that connects customers with their favorite local and national businesses in the United States and Canada. The company is headquartered in San Francisco, California.

1203 jobs
MATCH
VIEW MATCH
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$60,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 15, 2025

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