Customer Support Representative

Martinsville, VA Martinsville, VA Estimated: $30. 2K - $38... 2K a year Estimated: $30. 2K - $38. 2K a year 13 hours ago 13 hours ago 13 hours ago About Us Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. Our US and Manila, Philippines Teams are growing and we're looking for experienced Customer Support Specialists to join our Helpware team. Position Overview: As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career. Primary Responsibilities: Handle customer inquiries Provide information about our services Troubleshoot and resolve issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Ensuring customer requests are handled in an appropriate and timely manner Provide cutting-edge service in a friendly, confident and knowledgeable manner Utilize various Helpware and client-based tools and applications for customer support Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with customers Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Golf or travel industry experience (not required) Logistics or transportation experience (not required) Ability to multitask and prioritize while remaining calm and pleasant Solid problem-solving skills Strong organizational skills Experience w/ consumer type apps and consumer type shopping Quick thinkers & able to adapt Courteous with customers Customer Service experience. Estimated Salary: $20 to $28 per hour based on qualifications