Seafood Specialist FT - job 2 of 2

As a Seafood Specialist at Southeastern Grocers, your primary responsibilities include supporting the department manager with daily operations of the meat-seafood department, managing inventory, ensuring product quality and freshness, and providing excellent customer service. Additionally, you'll assist with merchandising and operational processes that adhere to company standards.

To qualify for the Seafood Specialist position at Southeastern Grocers, you must be at least 18 years old, have a high school diploma or equivalent, and possess proven performance in a similar role or at least one year of experience in a retail or food service environment. Strong communication skills and the ability to follow safety and sanitation codes are also essential.

Southeastern Grocers fosters a culture of belonging through inclusive policies and a commitment to diversity. As a Seafood Specialist, you'll contribute to this environment by assisting customers with their seafood needs, ensuring a friendly atmosphere, and working collaboratively with your team to support shared values.

The work environment for a Seafood Specialist at Southeastern Grocers is dynamic and fast-paced. You will work closely with colleagues in a supportive atmosphere while interacting frequently with customers. Your role is integral in creating a positive shopping experience and showcasing the quality of the seafood department.

Successful Seafood Specialists at Southeastern Grocers should possess strong customer service skills, exceptional communication abilities, and a solid understanding of proper food handling practices. Being detail-oriented and having basic proficiency with computer applications used in the department also contribute to success in this role.

To ensure seafood freshness and quality, I regularly check expiration dates and product conditions, rotate stock, and follow proper storage protocols. Additionally, I engage with customers to educate them on seafood selection, ensuring their confidence in our products.

In my previous roles, I practiced active listening and empathy to understand customer needs. I always approach customer interactions with a positive attitude, ready to assist with product selections or to resolve complaints swiftly, enhancing their shopping experience.

When handling difficult customer complaints, I first listen carefully to the customer's concerns without interrupting. I acknowledge their feelings and then work collaboratively to find a solution that satisfies them, ensuring they feel heard and valued.

To boost sales in the seafood department, I would suggest promotional displays featuring our freshest catches, provide recipe samples, and organize seafood tasting events to educate customers. Additionally, I would engage with customers to understand their preferences and suggest seasonal products.

I prioritize health and safety standards by strictly adhering to food safety regulations, maintaining cleanliness in the department, and participating in training sessions to stay updated on practices and procedures that ensure the safety of our products.

I have experience managing inventory by conducting stock counts, using inventory management software to track product levels, and implementing effective stock rotation strategies to minimize waste and ensure freshness.

I would promote teamwork by encouraging open communication among team members, recognizing individual contributions, and organizing team meetings to discuss goals and challenges, fostering a collaborative environment.

The most rewarding aspect of working in the seafood industry is being able to educate customers about the variety of seafood options available and assisting them in making informed choices that can enhance their meals and gatherings.

I stay informed about seafood trends by reading industry publications, following relevant blogs, and participating in training programs. This knowledge helps me provide customers with the latest information and unique recommendations.

I want to work for Southeastern Grocers as a Seafood Specialist because of the company's commitment to creating an inclusive environment and its reputation for quality products and customer service. I believe my passion for seafood and dedication to customer satisfaction align perfectly with the company’s values.