Lead IT Analyst

Dscout is a flexible Experience Research Platform for capturing in-context insights from high-quality participants, bridging the gap between product teams and users. Leading brands like Sonos, Spotify, Duolingo and Best Buy use Dscout to test ideas, iterate quickly, collaborate, and build confidently. We are expanding our smart and driven team and would love for you to join us.

We are looking for a Lead IT Analyst to join the Cybersecurity and Compliance team, reporting to the VP, Compliance and Information. This is a key role where you'll lead and support our employees through first-line and advanced technical troubleshooting. In addition to serving as an escalation point for user issues and solving technical problems, you’ll also be responsible for asset management, technical project work, and relevant documentation. This role requires a deep understanding of IT management, including technical and business acumen, that will allow you to align IT initiatives to business goals and objectives. 

Location Requirement: Dscout is a fully remote company, but this role requires the candidate to be within commuting distance of our Downtown Chicago office. While the position is primarily remote, occasional on-site presence is required for hardware management, IT support, and company needs.

• Serve as the primary escalation point for technical issues and provide advanced IT support
• Manage key IT projects such as SaaS deployments, Single Sign-On (SSO) implementations, and OS upgrades, etc
• Procure, deploy, and manage IT assets including computers, software, and mobile device management (MDM) tools ensuring users have the technology tools they need to work productively and securely
• Administer user identities and perform account lifecycle management, including onboarding and offboarding
• Develop and maintain IT processes, policies, and documentation to support operational efficiency and security compliance
• Support and participate in security compliance efforts, ensuring adherence to industry standards and company policies
• Proactively identify and implement process improvements, including the use of automation, to enhance IT support, reduce downtime, and improve user experience
• Stay current on emerging technologies, evaluating and recommending solutions that align with business objectives

• Minimum of 5 years of IT management and operations 
• 3+ years of IT project management experience
• Strong understanding of IT best practices, including endpoint , network,  access, application, and access management Deep knowledge and experience with the following (or similar) core technologies/applications: Jamf Pro, Okta,Crowdstrike, and Google Workspace
• Strong business acumen and demonstrated capability to communicate with technical and non-technical stakeholders and understand business needs
• Ability to analyze technical issues, implement solutions, and drive continuous improvements including the use of automation to eliminate manual workflows
• Strong verbal and written communication skills, with the ability to work across teams and support technical and non-technical users
• Demonstrated passion for providing excellent customer service
• Demonstrated passion for curiosity and continuous learning, staying up to date on emerging technologies and best practices, and proactively sharing knowledge to support team growth

We do our best to write realistic, accurate job descriptions, but we also recognize that great talent comes in many forms and backgrounds. Not sure if you meet all of the above bullets? Please apply anyway!

This role's annual base pay range is $90,000 to $110,000 USD. 

At Dscout, we’re committed to fair, competitive, and transparent pay because we know that you do your best work when you feel valued. Our salary ranges are built on real market data and are intentionally broad to allow your growth within the role. Where you land in the range depends on factors like your experience, skills, and the position's responsibilities. Employees new to Dscout typically come in near the start of the pay range. 

Your base pay is just one part of your total compensation package at Dscout. Dscout is proud to provide an award-winning compensation package designed to support you in your work and life. We want you to feel supported, empowered, and excited to be here. Click here to learn more about our benefits.

Certain positions are also eligible for our discretionary company bonus program; your recruiter will discuss the full compensation package details.

Of course, what is outlined above is an ideal set of expectations, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager.

About Dscout

Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us—how in-context insights from real people can build more enjoyable products and services. 

We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands.

It doesn't stop there. When you join the dscout team, you will get:

* A strong and competitive compensation package with a built-in bonus and equity program.

* An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 16 company holidays, 12 weeks of paid parental leave, 401k match, and much more.

* An education stipend to support your growth & development and a remote work stipend.

* A company that is open and transparent with our team. You will know what is happening and why it matters.

Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law.

If you need reasonable accommodations for any part of the employment process, please email us at accommodations@dscout.com with the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including accommodation requests. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

When you apply at Dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy. 

Dscout participates in the E-Verify program in certain locations, as required by law.

NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM DSCOUT.COM

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