Market Team Member

As a Market Team Member at East Bank Club, your primary responsibilities include providing outstanding customer service by greeting and assisting members, restocking shelves with a variety of products, managing cash transactions using POS systems, and ensuring that the shop maintains excellent presentation and cleanliness standards.

To apply for the Market Team Member position at East Bank Club, you should have previous customer service and cash-handling experience. We also look for friendly, organized candidates who can work well in a team, possess great communication skills, and can lift up to 50 pounds for restocking purposes.

The Market Team Member role at East Bank Club offers flexible scheduling with options for mid and morning shifts. Mid shifts typically run from 10 am to 6:30 pm or 1 pm to 9:30 pm on weekdays, while mornings are from 6 am to 2:15 pm or 7 am to 3:30 pm during weekends.

Market Team Members at East Bank Club enjoy a range of benefits including paid time off, a 401(k) plan with company match, comprehensive health insurance, employee discounts, and wellness programs, along with opportunities for professional development and tuition reimbursement.

East Bank Club is committed to fostering a culture of diversity, inclusion, and belonging. We strive to create an environment where every employee feels valued and heard, and we prioritize recruiting and developing staff with diverse identities and backgrounds to enhance our overall service to members.

When handling a difficult customer as a Market Team Member, it's essential to remain calm and patient. I would actively listen to their concerns, express empathy, and work towards a solution that meets their needs while adhering to company guidelines. Remembering to maintain professionalism is key.

In my previous roles, I have consistently provided top-notch customer service by greeting customers, assisting them with their inquiries, and resolving any issues that arose. I understand the importance of creating a positive shopping experience, especially in a fast-paced environment.

During peak hours, I would prioritize greeting and assisting customers first, as they should feel welcomed and attended to right away. Next, I'd ensure product stocking and inventory management is addressed while communicating effectively with team members to balance tasks efficiently.

I am drawn to East Bank Club because of its reputation for creating a vibrant community through health and wellness. I am excited about the opportunity to engage with a diverse clientele and contribute to a team that values exceptional customer service and employee development.

To maintain cleanliness and organization in the Market, I would consistently check on the shelves, ensure products are neatly displayed, and clean up any spills or messes immediately. I would also follow a systematic approach to restocking and rotation of products to keep everything orderly.

For effective suggestive selling, I would engage with customers by asking open-ended questions about their preferences. By suggesting complementary items based on their selections and highlighting any promotions, I can enhance their shopping experience while driving sales.

To stay motivated during long shifts, I focus on the positive interactions with customers and my passion for the products we offer. Taking short mental breaks to recharge and keep a good pace helps me stay energized and engaged throughout the day.

I know that East Bank Club's Market emphasizes high-quality, healthy food options. Being knowledgeable about these products, including fresh salads, dressings, and useful snacks, means I can better assist customers and recommend choices that align with their health goals.

If we face a challenge, I believe in open communication with my team. We would discuss the issue collaboratively, brainstorm potential solutions, and assign tasks based on each team member's strengths to ensure we address the challenge efficiently.

In a previous role, I received feedback about improving my product knowledge. I took it as constructive criticism and dedicated time to learning more about our offerings through research and attending briefings. This not only improved my performance but also enhanced customer interactions.