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General Manager of Quick Service - Eataly Aventura (New Store Opening!)

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

  • EAT authentic Italian food at our restaurants, cafés and to-go counters
  • SHOP a selection of high-quality Italian, local and homemade products
  • LEARN through our classes and our team’s product knowledge

Job Description

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The General Manager of QSR directs the complex QSR operations at an Eataly location, collaborating closely with Retail and Full Service Restaurants.

Reports directly to the Director of Store Operations and reports functionally to the Director of QSR Operations. Directly oversees the QSR Assistant General Managers, and QSR Service Leads, as well as hourly Sales Associates and Baristas.

  • Organizes and directs the store’s QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards
  • Builds and leads a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent
  • Oversees day-to-day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize sales
  • Ensures the team always offers a consistent, high level of service to all guests
  • Executes strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales  
  • Analyzes and takes responsibility for the financials of the QSR department with a focus on COGS and labor
  • Partners with senior leaders and the corporate team on the QSR business growth strategy for the store
  • Prepares weekly updates on the QSR department and collaborates interdepartmentally to plan activities and achieve all store goals
  • Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
  • Assists with employee payroll, scheduling and terminations as needed
  • Documents, investigates and resolves employee and guest incidents
  • Performs other duties as required or assigned

Qualifications

  • Bachelor’s Degree
  • 6+ years of management experience in a high-volume, fast-paced quick service or counter service venue
  • Exceptional communication, leadership, motivational and team-building skills  
  • Demonstrated problem-solving, organizational, analytical and business management skills
  • Advanced proficiency in Microsoft Office and common retail Point of Sales systems
  • Experience and knowledge in coffee, coffee production and manual espresso machines
  • Experience with Italian food products and wine preferred 

Job Requirements

  • Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
  • Availability to travel up to 10% of the time
  • Ability to lift up to 50 pounds
  • Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
  • Ability to operate equipment such as a manual espresso machine, drink blender, juicer and cash register

Compensation: The base pay range for this position is $85,000 - $100,000 per year

Additional Information

Benefits and Perks

  • Medical, Dental, Vision Insurance
  • Paid Time Off
  • Paid Parental Leave
  • 401K with match or RRSP
  • Bonus program
  • Free family meal daily
  • Discounts at Eataly
  • Classes on products and Italian cuisine
  • Referral bonus program
  • and more!

Average salary estimate

$92500 / YEARLY (est.)
min
max
$85000K
$100000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About General Manager of Quick Service - Eataly Aventura (New Store Opening!), Eataly North America

Join Eataly Aventura as the General Manager of Quick Service in our new store opening at Aventura Mall! Eataly is known for being the world’s largest artisanal Italian food and beverage marketplace, where each location has its own unique character, yet all share the same goal of providing an authentic Italian experience. As the General Manager of Quick Service, you will lead our fast-paced QSR operations, ensuring we consistently deliver high-quality food and service to our guests. You’ll collaborate with talented teams across Retail and Full Service Restaurants, while directly overseeing the QSR Assistant General Managers and Service Leads. Your leadership will be key in hiring and training a high-performing team, optimizing operations to boost profitability, and analyzing department financials. You'll work on exciting projects such as new product launches and promotions that drive customer engagement. This position offers an opportunity to embrace your passion for food and leadership, all within the vibrant atmosphere of Eataly. If you have a love for Italian cuisine and a strong management background in quick service, we want to hear from you! With a competitive salary and a range of perks including discounts and paid time off, your journey at Eataly will be fulfilling and rewarding.

Frequently Asked Questions (FAQs) for General Manager of Quick Service - Eataly Aventura (New Store Opening!) Role at Eataly North America
What are the key responsibilities of the General Manager of Quick Service at Eataly Aventura?

The General Manager of Quick Service at Eataly Aventura is responsible for overseeing daily operations of the QSR department, focusing on maximizing profitability while ensuring top-notch guest experiences. Responsibilities include managing and training a team, optimizing staff schedules, analyzing financials, executing pricing strategies, and collaborating with senior leaders on growth strategies.

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What qualifications are required for the General Manager of Quick Service position at Eataly?

To apply for the General Manager of Quick Service position at Eataly, candidates should possess a Bachelor’s Degree and have at least 6 years of management experience in a high-volume setting. Strong leadership, communication, and problem-solving skills are essential, along with proficiency in Microsoft Office and retail Point of Sales systems.

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What kind of experience is beneficial for a General Manager of Quick Service at Eataly Aventura?

Experience in managing operations in a fast-paced quick service or counter service venue is crucial for the General Manager of Quick Service at Eataly Aventura. Previous knowledge of coffee production, Italian food products, and wine is preferred, as it enhances the overall guest experience at Eataly.

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How does the General Manager of Quick Service at Eataly contribute to team building and training?

The General Manager of Quick Service at Eataly plays a pivotal role in building a high-performing team by sourcing and recruiting new talent, effectively training employees, and fostering an environment that motivates and retains staff. This includes conducting evaluations and providing development opportunities tailored to each team member.

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What are the potential career paths for a General Manager of Quick Service at Eataly?

Career growth for a General Manager of Quick Service at Eataly can lead to higher managerial roles within the company, including area management or corporate positions focused on operations and strategic development. Continuous learning and development in the culinary field also open up various opportunities.

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Common Interview Questions for General Manager of Quick Service - Eataly Aventura (New Store Opening!)
Can you describe your leadership style as the General Manager of Quick Service?

As the General Manager of Quick Service, it's essential to adopt a collaborative leadership style that empowers team members. Highlight your ability to mentor and motivate employees, fostering a positive work environment conducive to high performance and excellent guest service.

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How would you handle an underperforming team member in the QSR department?

In addressing underperformance, a General Manager should conduct a one-on-one discussion to understand the challenges the team member is facing. Offer constructive feedback, create a development plan, and set measurable goals to help them improve while showing support and encouragement.

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What strategies would you implement to maximize profitability in quick service?

Maximizing profitability involves refining the menu, adjusting pricing strategies, and optimizing labor costs. As a General Manager, you should also focus on customer engagement initiatives, effective promotions, and ensuring the quality of food and service aligns with guest expectations.

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How do you prioritize tasks in a busy, high-volume environment?

Prioritization in a bustling environment requires excellent organizational skills. Discuss your approach to assessing urgent needs versus long-term projects, delegating tasks effectively, and utilizing downtime to prepare for peak hours, all while keeping guest experience at the forefront.

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What steps do you take to ensure high-quality customer service?

To ensure high-quality customer service, focus on training your team to communicate effectively with guests, consistently monitor guest interactions, and seek feedback. Engaging both employees and guests can boost satisfaction and enhance the overall atmosphere at Eataly.

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How do you plan to integrate new menu items at Eataly?

Integrate new menu items by conducting thorough market research and tasting sessions with the team to gather insights. Plan a promotional strategy for launch, ensuring staff are well-trained and prepared to answer any questions from guests about the new offerings.

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Can you provide an example of how you resolved a customer complaint in a swift manner?

When handling customer complaints, it's crucial to listen empathetically and act quickly. Provide a clear example of how you resolved an issue effectively, ensuring the guest felt heard and satisfied with the outcome, thus turning a negative experience into a positive one.

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How do you ensure compliance with health and safety regulations in the QSR department?

Ensure compliance by staying updated on health and safety regulations, conducting regular staff training, and implementing strict operational procedures that align with these standards. Regularly auditing practices within the QSR department also helps maintain high safety standards.

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What metrics do you track to evaluate the success of the Quick Service department?

Key metrics to evaluate Quick Service success include sales figures, guest satisfaction scores, employee performance metrics, and food cost percentage. Discuss how tracking these metrics guides your decision-making and helps improve operational efficiency.

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What excites you most about working at Eataly?

Express your passion for Italian culture and cuisine, emphasizing the unique aspect of Eataly’s offerings. Talk about your eagerness to contribute to a team that prioritizes quality craftsmanship in food and an enriching experience for guests.

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Established in 2007 and headquartered in Chicago, Illinois, Eataly owns and operates food and beverage centers. The Company offers packaged foods, cured meats, cheeses, meat, fish, fruits and vegetables, baked goods and pastries, soft drinks, tea,...

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Full-time, on-site
DATE POSTED
March 11, 2025

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