HubSpot Admin & Revenue Operations Specialist

As a HubSpot Admin & Revenue Operations Specialist at ECP, your key responsibilities will revolve around managing the HubSpot environment. This includes creating workflows, custom objects, and properties, as well as designing forms, landing pages, and pipelines to support our business needs. You’ll collaborate with various teams to deeply understand their challenges, ensure data quality, develop insightful reporting, and manage revenue operations processes from lead generation to customer retention.

To succeed as a HubSpot Admin & Revenue Operations Specialist at ECP, you should have a bachelor’s degree in business, marketing, or a related field. A minimum of 2 years of experience as a HubSpot power user or admin is essential. While experience in revenue operations is preferred, it is not strictly required. Strong analytical skills, project management capabilities, and excellent collaboration abilities are crucial for this role.

The HubSpot Admin & Revenue Operations Specialist at ECP plays a crucial role in aligning the company’s objectives with effective data management and reporting. By optimizing HubSpot to support sales and marketing efforts, you’ll help drive revenue growth, improve customer retention, and streamline processes across various departments. Your contributions will directly impact decision-making and support ECP’s mission to provide quality solutions to senior living communities.

Strong analytical and problem-solving skills are vital for a HubSpot Admin & Revenue Operations Specialist at ECP. Familiarity with the sales process and proficiency in tools for data analysis will enhance your ability to provide valuable insights. Additionally, exceptional project management skills, the ability to adapt to change, and effective communication capabilities will help you navigate cross-functional collaboration smoothly.

While prior experience in revenue operations is preferred for the HubSpot Admin & Revenue Operations Specialist role at ECP, it is not a strict requirement. We welcome candidates who possess strong HubSpot expertise and a desire to learn and grow in the field of revenue operations, as we value diverse backgrounds and skills.

In answering this question, focus on specific HubSpot features you’ve engaged with, such as workflows, custom objects, and analytics. Highlight how your actions directly impacted business outcomes, providing measurable results where possible, and demonstrating your problem-solving approach when faced with challenges.

Discuss specific practices you've implemented in past roles, such as regular data audits, deduplication processes, and training users on data entry best practices. Emphasize the importance of accurate data in making informed business decisions, and share an example of how you improved data integrity.

Share your communication strategy and how you foster relationships with different departments. Provide examples of past experiences where you've successfully collaborated to implement improvements, and discuss ways you’ve encouraged feedback and engagement from team members.

Outline your approach to project management, mentioning tools or techniques you’ve used, such as task lists or project management software. Give a specific example of a project, how you prioritized tasks based on urgency and impact, and any outcomes that resulted from your effective management.

Discuss how analytics shapes decision-making in revenue operations, from lead generation to customer retention. Provide examples of metrics you believe are essential, and how you've previously used data to drive strategy and improve performance in your roles.

Explain your approach to change management, focusing on communication and involving team members in the process. Share a specific instance when you encountered resistance and how you successfully addressed concerns, ultimately achieving buy-in.

Mention key performance indicators such as lead conversion rates, average deal size, and sales cycle length. Elaborate on how tracking these metrics helps inform your strategy for optimizing the sales process and adjusting tactics as needed.

Walk the interviewer through your thought process for designing workflows, from identifying the business problem to determining the steps necessary to create the workflow within HubSpot. Use a hypothetical or past example to illustrate your methodical approach.

Discuss sources you utilize, such as industry blogs, webinars, or professional networks. Highlight any relevant certifications or training you've pursued, and reflect on how ongoing education has enhanced your expertise and your contribution to previous roles.

Articulate your passion for the role and how ECP’s mission resonates with you. Share your enthusiasm for leveraging your HubSpot skills to contribute to a meaningful cause, and identify specific aspects of the job that align with your career goals.