Account Manager (m/w/d) - Van & Truck

As an Account Manager (m/w/d) at SIXT, you will be responsible for managing a specific portfolio of clients, facilitating communication primarily via phone and video calls. Your key duties include expanding existing accounts, creating and negotiating offers for tailored mobility solutions, and continuously improving sales processes. Your role is pivotal in ensuring that clients receive exceptional service while driving sales growth for SIXT.

To be considered for the Account Manager (m/w/d) position at SIXT, you should have practical experience in sales, ideally as a sales consultant or telesales agent. Strong communication skills and a sense of responsibility are important, as is proficiency in MS Office products. Additionally, fluency in German is essential, and proficiency in English is a plus. If you are looking to transition into this field, SIXT is open to welcoming career changers willing to learn and develop.

SIXT offers a variety of benefits to Account Managers (m/w/d) including 30 days of vacation, flexible working arrangements with up to 50% home office, and additional days off for every five-year work anniversary. Employees also enjoy discounts on services such as SIXT rent, share, and ride, a monthly mobility allowance, and support for retirement savings. Moreover, SIXT encourages community engagement with opportunities for volunteer work.

At SIXT, improving sales processes can involve analyzing current workflows, seeking feedback from clients, and actively engaging with team discussions on best practices. You will have the opportunity to implement innovative solutions, streamline daily operations, and enhance customer interaction strategies which are crucial for sales efficiency and client satisfaction.

While previous experience in the mobility sector can be advantageous, it is not strictly necessary to apply for the Account Manager (m/w/d) position at SIXT. The company values diverse experiences and is looking for candidates with a solid background in sales. Your willingness to learn and adapt is what truly counts for a successful career with us.

In answering this question, provide specific examples of your previous sales roles that highlight your achievements and methodologies. Discuss how your experience equips you to handle the responsibilities of an Account Manager, such as managing client relations and negotiating contracts, emphasizing your adaptability and commitment to client satisfaction.

To answer effectively, outline a multi-faceted strategy combining personalized communication, regular follow-ups, and tailored solutions to meet client needs. Mention the importance of listening to clients to build trust and long-term relationships, which is key in the Account Manager role.

Effective prioritization can be demonstrated through time management techniques such as using digital tools, setting deadlines, and categorizing tasks based on urgency and importance. Share a specific instance where your prioritization resulted in a successful outcome in a previous position.

Understanding customer needs is pivotal because it allows you to provide tailored solutions that not only meet but exceed expectations. Highlight how your approach focuses on listening, gathering insights, and leveraging these responses to enhance customer satisfaction and loyalty.

In your response, emphasize that collaboration with colleagues in sales, customer support, and marketing is essential for delivering a seamless experience for clients. Share how you have previously cooperated with teams to achieve a common goal and positivity in client feedback.

Provide a specific example where you used your problem-solving skills to address a client challenge. Focus on your approach – whether it was through patience, negotiation, or innovative solutions – and the positive outcome that followed the resolution.

To convey resilience, discuss how you view rejection as a learning opportunity and a chance to refine your approach. Talk about your ability to analyze what went wrong and how you adapt future strategies to improve outcomes, demonstrating growth in your sales tactics.

Researching the company and its product offerings is crucial. Mention specific services such as SIXT rent, share, and ride, and discuss the innovative approach SIXT takes in the mobility sector. Highlight how this knowledge informs your potential contributions as an Account Manager.

Reflect on your intrinsic motivation strategies, such as setting personal goals, celebrating small victories, or learning something new to keep your mind engaged. Discuss how maintaining a positive attitude and focusing on client relationships can deepen your passion for the role.

Craft your answer by combining your skills, experiences, and personal attributes that align with the expectations of an Account Manager at SIXT. Express your enthusiasm for the role and your readiness to contribute to a company that prioritizes innovation and customer satisfaction.