Financial Operations Recovery Specialist Lead

Anticipated End Date:

Position Title:

Job Description:

Financial Operations Recovery Specialist Lead

Location: This position will work a hybrid model (remote and office). The ideal candidate will live within 50 miles of the following Elevance Health PulsePoint location.

• Norfolk, VA - 5800 Northampton Blvd.

Be Part of an Extraordinary Team 

Carelon Payment Integrity is a proud member of the Elevance Health family of companies, Carelon Insights, formerly Payment Integrity, is determined to recover, eliminate, and prevent unnecessary medical-expense spending.

Build the Possibilities. Make an Extraordinary Impact.

The Financial Operations Recovery Specialist Lead is responsible for the discovery, validation, recovery, and adjustments of claims overpayments. May do all or some of the following in relation to cash receipts, cash application, claims audits, collections, overpayment vendor validation, and claims adjustments.

How you will make an impact:

Primary duties may include, but not limited to:

• Audits paid claims for overpayments, using various techniques, including systems-based queries, specialized reporting, or other research.

• Interacts with staff and management from various departments on a regular basis to ensure high quality customer satisfaction.

• May work with external vendors and internal data mining to validate overpayments, validate vendor invoices and provide feedback to modify queries when needed.

• Works closely with management to identify and correct contractual issues, if applicable.

• Handles complex case research and resolution.

• May perform collection activities to ensure the recovery of overpayments and maintenance of unprocessed cash and accounts receivables processes and all other cash applications.

• Assists in special projects to find and prevent overpayments or to identify process improvements.

• Completes special projects with minimum supervision.

• Researches voluntary refunds for accuracy.

• Requires accurate balancing of all accounts.

• Trains new associates and provides on-going training to Financial Ops Processors /Recovery Specialists.

• Assists with collecting samples each month from each Recovery Specialists to audit for Quality.

• Distributes work to staff and supports management on a daily basis, including maintaining of inventory reports.

Minimum Requirements:

• Requires a H.S. diploma or equivalent and minimum of 4 years claims processing and/or customer service experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• AA/AS or higher-level degree preferred.

• Government business healthcare claims experience preferred.

• Experience auditing government business healthcare claims preferred.

• Experience leading teams preferred.

• Experience working with leadership preferred.

Job Level:

Workshift:

Job Family:

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.