Job details

EUS Support Operations Analyst (All genders)

Get a free resume review

Company Description

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

Job Description

We are looking for an EUS Support Operations Analyst, you will manage and support the IT workplace for internal customers, including desktop infrastructure at local sites and remote employees.

This is a Fixed Term Contract for 9 months

You will report to the Team Lead EUS Location or Head of EUS Support Services and collaborate across all sites.

Key Responsibilities:

Provide IT support for both local and remote users, focusing on the IT workplace and infrastructure.
Prioritize VIP and business-critical department support requests.
Monitor and report on local and global IT projects.
Manage assets for desktops, laptops, and mobile devices.
Oversee software license management and procure necessary hardware and software.
Create and update documentation and Knowledge Base articles.
Implement and support global IT projects.
Interact with internal customers, external service providers, IT teams, and business departments.

Qualifications

Strong IT service support experience in a large corporate environment.
Technical expertise with MCP or equivalent in:
- Microsoft products (Active Directory, Teams, O365, SCCM)
- Cloud services (O365, Azure)
- Windows OS, MAC OSX, and applications
- Desktop deployment and application packaging
- Networking technologies (LAN, TCP/IP, DNS)
Experience with OS X Server, OpenDirectory, Mac administration, VoIP, and H323.
Driven, self-motivated, and able to handle 24/7 pressure.

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

A regular bonus
Minimum salary of 45k euro gross (pro rata) dependant upon experience
Healthcare support
A stake in our success through our ShareSave scheme
Great development opportunities
Wellbeing support, and so much more.

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

Entain Glassdoor Company Review

3.6

Entain DE&I Review

No rating

CEO of Entain

Jette Nygaard-Andersen

Approve of CEO

Average salary estimate

$49000 / YEARLY (est.)

min

max

$49000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About EUS Support Operations Analyst (All genders) , Entain

At Entain, we're on the cutting edge of sports betting, gaming, and interactive entertainment, and we want you to help us lead the way. We're currently seeking an EUS Support Operations Analyst to join our vibrant team based in the heart of Vienna. If you’re passionate about providing exceptional IT support to internal users, this role is tailor-made for you. As an EUS Support Operations Analyst, you’ll take charge of managing and supporting our IT workplace, which includes assisting local and remote employees with their desktop infrastructure needs. You’ll have the unique opportunity to prioritize support requests from our VIPs and critical business departments while also monitoring and reporting on both local and global IT projects. Your responsibilities will include overseeing asset management for desktops, laptops, and mobile devices, alongside software license management, ensuring our infrastructure runs smoothly. You’ll create and update essential documentation and Knowledge Base articles to empower your colleagues. Finally, your role will involve close collaboration with internal customers, external service providers, IT teams, and various business departments. If you thrive in a dynamic environment and have strong IT service support experience, particularly with Microsoft products and cloud services, we want to hear from you. Join us at Entain and be part of a team that values innovation, provides opportunities for growth, and celebrates individuality. Let’s win together!

Frequently Asked Questions (FAQs) for EUS Support Operations Analyst (All genders) Role at Entain

What are the key responsibilities of an EUS Support Operations Analyst at Entain?

As an EUS Support Operations Analyst at Entain, your core responsibilities will include providing IT support for local and remote users, managing desktop infrastructure, prioritizing VIP and business-critical department requests, and monitoring global IT projects. You'll oversee the asset management of devices, maintain software licenses, and contribute to the implementation of global IT projects while collaborating with various stakeholders.