Sr. Audio Visual (AV/VC) Technician - job 1 of 2

The Sr. Audio Visual Technician at EOS IT Solutions is primarily responsible for providing expert support for video conferencing equipment and ensuring high-quality technical assistance to executives. This includes troubleshooting AV/VC equipment issues, performing routine maintenance, and managing hardware installations. The technician must also communicate effectively with executive support and monitor video conferencing events to uphold superior service levels.

Candidates for the Sr. Audio Visual Technician role at EOS IT Solutions should have 5+ years of relevant experience in AV/VC systems. Proficiency in Cisco and other AV/VC hardware, alongside strong communication, problem-solving, and conflict resolution skills, is essential. A self-motivated attitude and a continuous improvement mindset will also set candidates apart.

At EOS IT Solutions, we believe in investing in our employees’ development. As a Sr. Audio Visual Technician, you’ll not only gain hands-on experience but also have opportunities for mentorship and collaboration across teams. Our emphasis on a diverse and inclusive work environment ensures that all employees can thrive and learn in their roles.

The typical work hours for the Sr. Audio Visual Technician at EOS IT Solutions are from 8 AM to 5 PM, but there may be times when support is needed outside of these hours, including occasional weekend work. Flexibility is important to ensure comprehensive support for executive meetings and events.

The pay range for the Sr. Audio Visual Technician position at EOS IT Solutions is between $38.47 to $46 USD per hour. However, actual compensation may vary based on experience, education, and skills, along with internal equity and market data.

When answering this question, highlight specific video conferencing systems you've worked with, detailing your role in troubleshooting and maintenance. Mention any notable achievements, such as successfully resolving complex technical issues or improving system reliability.

Showcase your ability to stay calm under pressure. Explain your method for prioritizing tasks, communicating with team members, and ensuring that issues are resolved quickly to minimize disruptions.

Detail your systematic approach to troubleshooting AV/VC equipment, such as identifying the problem, checking hardware connections, examining software settings, and testing the system after adjustments. Provide an example where your approach led to a quick resolution.

Discuss your strategies for maintaining clear and professional communication with executives. Mention specific instances where you've tailored your communication style to meet the needs of high-level stakeholders to foster trust and transparency.

Share a specific example where you analyzed a workflow, identified an area for improvement, and implemented changes that enhanced efficiency. Highlight the positive outcomes from those changes.

Explain your mentorship experience and how you provided guidance to a junior technician, focusing on practical support, sharing knowledge, and encouraging their professional growth.

Identify and discuss the specific types of AV/VC equipment you're most familiar with, showcasing your hands-on experience. Highlight your comfort level with both software and hardware, and mention any certifications you may have.

Talk about your approach to task management, including how you assess urgency and importance. Consider discussing tools or methods you use to keep track of ongoing tasks and deadlines.

Share your strategies for keeping up-to-date, whether through online courses, industry publications, or networking with other professionals. Highlight your willingness to learn and adapt to new technologies.

Articulate your interest in EOS IT Solutions and how their values and commitment to innovation resonate with your career aspirations. Mention specific aspects of the company culture or mission that appeal to you.