Sr. AV / IT Service Delivery Manager (Corporate Conferences & Events)

As a Sr. AV / IT Service Delivery Manager at EOS IT Solutions, you’ll manage client conferencing operations, oversee strategic projects, and ensure that all services meet our operational standards. Your role involves collaborating with internal teams and vendors to deliver exceptional service, executing large events smoothly, and training employees to utilize conferencing tools effectively.

To apply for the Sr. AV / IT Service Delivery Manager position at EOS IT Solutions, you should ideally have a Bachelor’s degree in Computer Science or a related field, with a Master’s degree or MBA preferred. Additionally, at least 10 years of IT experience is essential, along with proficiency in conference management tools like WebEx, MS Teams, and experience within an FDA-regulated business, if possible.

The Sr. AV / IT Service Delivery Manager plays a pivotal role in driving the success of EOS IT Solutions by ensuring exceptional delivery of conferencing services and overseeing critical collaboration projects. Your innovative problem-solving skills will help enhance service efficiency and improve overall client satisfaction.

Essential skills for a Sr. AV / IT Service Delivery Manager at EOS IT Solutions include proficiency in conference room management, strong organizational abilities, excellent communication and analytical skills, as well as technological expertise in audio and video conferencing tools. Vendor management and the capability to work within a global organization are also important.

As a Sr. AV / IT Service Delivery Manager, you can lead initiatives that drive continuous improvement in existing technologies and solutions, as well as establish protocols for business continuity and disaster recovery. Your input will also help streamline internal processes, enhance user adoption of technology, and improve overall service delivery.

In answering this question, focus on specific projects where you implemented or improved the functionality of these tools. Highlight your role in training others and ensuring that the tools met organizational needs. This showcases your direct experience and impact.

Discuss your approach to analyzing project goals, ROI, and customer satisfaction metrics. Explain how you use these factors to decide on project prioritization and task delegation, ensuring alignment with organizational goals.

You can share techniques such as setting clear performance metrics, providing regular feedback, and fostering an environment of open communication. Emphasize your mentoring style and how you develop collaborative teams to enhance accountability.

Address the processes you follow to ensure compliance, such as conducting regular audits, staying updated on relevant regulations, and working closely with legal teams to mitigate risks associated with conferencing services.

Share a structured approach you take for planning and executing large events, including stakeholder management, logistics coordination, and post-event analysis to learn for future improvements.

Provide a specific example where you mediated a conflict, focusing on your communication skills and problem-solving capability. Describe the steps you took to resolve the issue and the positive outcome that resulted from it.

Discuss your methods for professional development, such as attending industry conferences, participating in webinars, or reading relevant publications. Mention any certifications you hold that keep you informed.

Elaborate on how you utilize data analytics to guide your decision-making process, improve service delivery, and make strategic recommendations that align with business objectives.

Talk about your strategies for developing and nurturing relationships, such as regular check-ins, understanding their business goals, and creating mutually beneficial arrangements that enhance service delivery.

Share your strategies for employee training, focusing on how you assess individual learning needs, develop training materials, and ensure ongoing support to encourage technology adoption across the organization.