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IT Administrator

About EveryPay

At EveryPay, we are on a mission to build the digital financial infrastructure that underpins e-commerce in Greece, empowering Marketplaces, and Merchants to thrive.

We are a team of enthusiastic young people, driven by our values to Empower Customers, work as a Team Together, Manage Risk and Get Stuff Done.

We are proud to have built the payments layer connecting most Greek Marketplaces and Merchants with world-class schemes like Visa and MasterCard. We service most Greek Marketplaces, including Greece’s largest and most successful marketplace: Skroutz.

Our systems connect to thousands of banks, in Greece and abroad. Our tech processes tens of thousands of transactions every day – that’s €billions worth of e-commerce. If you have bought something online in Greece, chances are you have already used our payments product. 

EveryPay is fully owned by the Skroutz Group of Companies and is both a Tech Company and a Regulated Financial Services Institution. Therefore, you will be exposed to the world of the Tech Payments Sector and that of Financial Services. 

How you will contribute to EveryPay's vision

We are seeking a dedicated IT Administrator to provide technical support and ensure the effective management of our IT assets. The role requires handling user requests through our centralized IT Service Management (ITSM) system while proactively addressing network and office infrastructure issues. The IT Administrator will monitor user endpoints to detect abnormalities, troubleshoot issues, and implement solutions to maintain system efficiency. Security is a key priority at EveryPay, and in collaboration with our Chief Information Security Officer (CISO), the IT Administrator will enforce company policies to ensure compliance and maintain a secure IT environment.

What are our challenges:

Scale: Our business is on a significant growth trajectory. This means that our tech has to follow suit. You can be expected to work on optimising our architecture and tech, enabling global level of workloads, and solving major, complex, scalability problems.

Breadth: We are on a constant mission of expanding our product line. You will be working on enabling the latest and most innovative payment methods using cutting-edge APIs and infrastructure of companies such as Google, Apple, and Amazon.

Depth: We are a tech company. As we grow, we are constantly re-evaluating our tech stack, and refactor our codebase. We are on a constant mission to refactor, and optimise, our existing codebase.

What you will be doing:

  • Manage all our IT infrastructure/assets
  • Conduct IT-related procurements in alignment with business needs
  • Administrate our Microsoft 365 suite, including user management, roles, and permissions
  • Work closely with our CISO to enforce security best practices
  • Oversee hardware and software upgrades for all IT assets
  • Provide solutions for our IT related problems (e.g., office Wi-Fi, networks)

What will you need to succeed:

  • Minimum 1 year of experience as an IT Administrator
  • Proficiency in Microsoft 365 suite administration
  • Strong problem-solving skills with a proactive, security-focused mindset
  • Excellent communication and collaboration skills
  • A finance and payments background are a plus but not a must-have
  • Ability to work effectively in team environments and engage with stakeholders across all organizational levels
  • Passion for continuous learning and knowledge sharing

What's it like to work at EveryPay?

  • Competitive full-time salary 💸
  • Private Family Medical Plan 🏥
  • Monthly meal allowance 🍽️
  • Learning and development programs and access to relevant resources 📚
  • A flexible hybrid model of work
  • Free Skroutz Plus subscription ➕
  • Free wellness subscription 🏋️‍♀️
  • Being part of an environment that gives employees large goals, autonomy and mentoring, creates incredible opportunities, both for you and the company!🪴

As part of our dedication to the diversity of our workforce, Skroutz is committed to Equal Employment Opportunity without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation or religion.

Disclaimer:

Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy here.

The Company EVERYPAY PAYMENT SERVICES SINGLE MEMBER SOCIETE ANONYME (going forward referred to as “EVERYPAY”) collects CVs and Personal Data in order to proceed with the evaluation and selection of the appropriate employees. 

In the context of its compliance with the Regulation on Personal Data Protection (EU) 2016/679 (articles 13 and 14), EVERYPAY provides you with all necessary information regarding the collection and processing of your personal data. 

The collected data are voluntarily submitted to EVERYPAY by you and consist of the data included and possibly attached to the CV that you submit to us and to any of its annexes. Indicatively, this data shall include name, contact phone number, e-mail address, educational and professional background, etc. 

EVERYPAY guarantees that your personal data will not be used for purposes other than those listed here, without your consent, where required. Your data will not be transferred to a third country (outside EEA), and the recipient of this personal data is EVERYPAY

In case you do not enter into an employment relationship with EVERYPAY, your CV will be permanently deleted from our files, unless you provide your consent, so that we can keep it for one (1) year after our last contact with you. In this case, your CV will be saved in a secure environment to which unauthorized Company personnel will not have access. EVERYPAY implements appropriate technical and organizational measures to ensure the legal and appropriate use of personal data processed, their security and protection and takes care to prevent any unauthorized access to this data. 

You have the right to revoke your consent to the process of your personal data whenever you wish. In this case, the legality of the processing that took place while your consent was in force is not affected. 

You can request a copy of your data, correct it, delete it, restrict its processing, or oppose such processing (including automated decision making and profiling), as well as exercise your right to portability upon relevant request. 

To exercise these rights, you can contact us here: dpo@everypay.gr or at the address: 25-29 Karneadou, 10675 Athens, for the attention of: Data Protection Officer. In addition, you have the right to file a complaint regarding the processing of your personal data to the Personal Data Protection Authority (www.dpa.gr ). 

CONSENT FOR THE PROCESSING OF PERSONAL DATA 

By submitting your CV, you consent to the above processing of your personal data. You can revoke this consent at any time, by sending a relevant request to the email address: dpo@everypay.gr .

What You Should Know About IT Administrator, EveryPay (A Skroutz Company)

If you're passionate about technology and looking to make a meaningful impact, then the IT Administrator role at EveryPay might just be your next big adventure! At EveryPay, we are on a mission to revolutionize the digital financial infrastructure of e-commerce in Greece, and we need someone like you to help us manage and improve our IT systems. In this position, you will be at the forefront of handling user requests and smoothing out the bumps in our network and office infrastructure. Your keen eye for detail will help you monitor user endpoints for any abnormalities, allowing you to troubleshoot and implement innovative solutions that keep our systems running like a well-oiled machine. Security is a top priority for us, so collaborating with our Chief Information Security Officer (CISO) will be another important part of your job as you help enforce best practices and compliance. With EveryPay experiencing rapid growth, you'll be tackling some exciting challenges around scalability and modernization of our tech stack. Making sure our tools and software are updated is also key; you'll oversee hardware and software upgrades, ensuring everything stays cutting-edge! So, if you have at least a year of IT administration experience, proficiency in Microsoft 365, and a team-oriented mindset, we want you onboard our mission at EveryPay, where you’ll not only grow your skills but also contribute to shaping the future of payments in Greece.

Frequently Asked Questions (FAQs) for IT Administrator Role at EveryPay (A Skroutz Company)
What are the responsibilities of an IT Administrator at EveryPay?

As an IT Administrator at EveryPay, your responsibilities will include managing IT infrastructure and assets, handling user requests through our centralized IT Service Management system, overseeing hardware and software upgrades, and collaborating with our Chief Information Security Officer to enhance security measures. This critical role ensures that our systems operate efficiently and securely, supporting the exponential growth of our company.

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What qualifications do I need to apply for the IT Administrator position at EveryPay?

To apply for the IT Administrator position at EveryPay, you should have at least 1 year of experience in a similar role. Proficiency in Microsoft 365 suite administration is a must, along with strong problem-solving skills and a proactive, security-focused mindset. While a finance or payments background is beneficial, it is not mandatory. Good communication and collaboration skills are also essential.

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How does the IT Administrator contribute to EveryPay's mission?

The IT Administrator plays a pivotal role in EveryPay's mission by ensuring that all IT systems function smoothly and securely. By managing infrastructure, addressing user issues, and enforcing security protocols, you help create a seamless experience for our e-commerce partners, which is essential as we grow and innovate in the digital financial landscape.

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What tools and technologies will the IT Administrator work with at EveryPay?

As an IT Administrator at EveryPay, you will work with a variety of tools and technologies, including the Microsoft 365 suite, various network monitoring tools, and other hardware and software systems used to support our operational needs. Your expertise will be crucial in optimizing and modernizing these technologies to better serve our expanding business.

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What is the work culture like at EveryPay for the IT Administrator role?

The work culture at EveryPay is vibrant and collaborative, with a strong emphasis on teamwork and continuous improvement. As an IT Administrator, you'll be part of a supportive environment where innovation is encouraged, and you'll have the autonomy to tackle challenges as the company experiences significant growth. Plus, EveryPay offers flexible work arrangements and various benefits to support your professional development.

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Common Interview Questions for IT Administrator
Can you describe your experience with Microsoft 365 administration?

In your response, share specific examples of how you've managed users, roles, and permissions, as well as any issues you encountered and how you resolved them. Highlight any projects where your Microsoft 365 skills significantly benefited your previous workplace.

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How do you prioritize tasks when managing multiple IT requests?

Explain your approach to prioritization, perhaps mentioning tools or methods you use for task management. It's key to convey how you balance urgency with importance, ensuring critical issues are addressed promptly while maintaining a high level of service for all requests.

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What steps do you take to ensure the security of IT systems?

Discuss security best practices you've implemented in your previous roles, including how you collaborate with security personnel. Be specific about monitoring systems for vulnerabilities and keeping up to date with the latest cybersecurity trends.

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How do you handle a situation where a critical system goes down?

Share a calm and proactive approach, emphasizing your problem-solving skills. Describe how you would assess the situation, communicate with stakeholders, and follow steps to restore functionality, including documenting the incident and conducting a post-mortem.

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Can you provide an example of a time you optimized an IT procedure?

Relate a specific experience where you identified inefficiencies, proposed a solution, and implemented changes. Quantify the impact of your improvement—such as time saved, reduced costs, or increased performance—to showcase your effectiveness.

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What IT management tools are you familiar with?

List out tools you have experience with, such as ITSM solutions, network monitoring software, or asset management systems. It's beneficial to explain how each tool supported your workflow and improved IT services.

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How do you stay updated on the latest technologies related to IT administration?

Discuss the resources you utilize, such as online courses, tech blogs, webinars, or professional networks. Showing commitment to continuous learning demonstrates your proactive nature and willingness to adapt to new technologies.

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What approach do you take to manage user training and onboarding concerning new IT systems?

Explain your methodology for creating training materials or sessions and how you ensure users feel confident using new technology. Illustrate any past experiences where your user-oriented approach helped improve user adoption and satisfaction.

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How do you evaluate the performance of IT systems?

Describe metrics or KPIs you monitor regularly and explain your process for analyzing performance data, troubleshooting issues, and reporting to management. Your answer should show that you are data-driven and focused on maintaining high system availability.

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Can you describe a challenging IT project you managed?

Provide details about the project scope, your role, and challenges faced. Highlight how you navigated obstacles, kept the team motivated, and achieved project goals successfully—this demonstrates your project management capabilities.

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EveryPay is a paytech that builds payments infrastructure and provides the economic and legal ecosystems to help small startups, as well as mature companies, grow their online business. EveryPay is a fully licensed PSP, regulated by the Bank of ...

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DATE POSTED
March 19, 2025

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