Sr Manager, Technology Deployment- US Tech

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Technology is crucial for running great restaurants and is a critical element of every major initiative at McDonald’s! Over the next three years, we will modernize much of this technology as we deploy our new Restaurant Platform across the US, including our POS and back-office hardware, network infrastructure, and digital menu board hardware.

We are seeking a highly skilled Senior Manager to lead the deployment of our restaurant technology platform across all US restaurants over the next three years. This role will oversee three critical initiatives forming the new platform's core, ensuring successful implementation, integration, and adoption. The responsibilities of this position will overlap and integrate to encompass the complete deployment process, starting with restaurant readiness and concluding with the successful deployment of all three initiatives. This role reports to the Director of Technology Deployment.

Accountabilities and Responsibilities:

• Leadership and Management:
  • Achieve the overall deployment strategy of the new technology platform.
  • Supervise all aspects of deploying up to three critical initiatives, ensuring alignment with overall project goals and timelines.
  • Coordinate the rollout schedule, ensuring minimal disruption to restaurant operations.
  • Align deployment plans with organizational goals and timelines.
  • Lead scope, budget, and resources to ensure timely and cost-effective delivery.
• Supplier/Partner Engagement and Coordination:
  • Engage with and manage the relationship with all required third-party suppliers, supervising supplier performance to ensure timely delivery of products and services.
  • Coordinate with suppliers to resolve any issues or delays that arise during the deployment process.
  • Champion strong relationships with suppliers to ensure collaboration and alignment with project goals.
• Stakeholder Engagement:
  • Collaborate with key stakeholders, including executive leadership, restaurant owner/operators, and Technology teams, and provide regular updates.
  • Foster strong unions to ensure their needs and expectations are met.
• Risk Management:
  • Identify potential risks and develop mitigation strategies to address them proactively.
  • Supervise and handle risks to minimize the impact on deployment.
• Change Management:
  • Aid in developing and implementing an organizational change plan to ensure a smooth transition to the new technology platform.
  • Support training and support to facilitate adoption and minimize disruption.
• Performance Monitoring:
  • Monitor the performance of the new technology platform post-deployment to ensure it meets the desired outcomes.
  • Gather feedback from users and collaborators to identify areas for improvement and drive vital adjustments.
• Continuous Improvement:
  • Promote a culture of continuous improvement by encouraging feedback and regularly reviewing processes and outcomes.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $149,260- $190,310 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

• Bachelor’s degree in Information Technology / Computer Science / Engineering or a related field.
• Proven experience leading large-scale technology deployments, preferably in the restaurant or retail industry.
• Strong leadership and team management skills.
• Excellent project management and organizational abilities.
• Effective communication and stakeholder leadership skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• To be a change agent and have a strong passion for improving the process
• Retail technology experience with a focus on operations in a highly distributed environment
• Experienced in IT SDLC phases, finance, vendor management, and global operations.
• Strong ability to partner, negotiate and influence peers and other technology leaders, leaders from other functions, and owner/operators

Personal Attributes Required:

• Proactive Self-Starter: Demonstrate the ability to take initiative and drive projects forward independently. Thrive in a fast-paced environment and excel at proactively seeing opportunities for improvement and implementing solutions.
• Resourcefulness: Exhibit a high level of resourcefulness and creativity in problem-solving. Display the capability to think creatively and use available resources to overcome challenges and achieve objectives.
• Goal-oriented: Show a strong emphasis on achieving goals. Approach problems with a positive attitude and a willingness to explore innovative solutions. Embrace challenges as opportunities for growth and learning.
• Adaptability: Adapt quickly to changing priorities and circumstances. Remain flexible and open-minded in the face of ambiguity, demonstrating the ability to change directions and adjust strategies to achieve desired outcomes.
• Continuous Learner: Have a passion for learning and personal development. Stay abreast of industry trends and standard methodologies, continuously

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.