Data Operations Manager

The Data Operations Manager at Experian is responsible for leading a team, managing workloads, ensuring the client experience is seamless, coordinating data deliveries, safeguarding delivery processes, and ensuring compliance with contracts. This dynamic role is crucial in overseeing every aspect of data operations, making your leadership and organizational skills highly valued.

To qualify for the Data Operations Manager role at Experian, you'll need at least 5 years of experience in a people management role within an analytics or data science engineering function. A strong knowledge of regulatory requirements related to data processing and data protection, as well as proficiency in programming languages such as SQL or Python, is also essential to excel in this position.

As a Data Operations Manager at Experian, you will benefit from a range of personal development opportunities, including access to learning and development programs, online training courses, and educational materials. Experian values your growth and offers a clear career pathway to help you achieve your professional goals.

Experian highly values work-life balance for its Data Operations Managers, offering 25 days of paid vacation, an additional day off for your birthday, and extra paid days for participation in social responsibility events. The company also offers flexible working hours and opportunities for remote work to accommodate personal needs.

In addition to a competitive salary, Data Operations Managers at Experian enjoy a comprehensive benefits package that includes life insurance, food vouchers, additional health coverage, and a flexible allowance. Corporate discounts and offers such as a Multisport card and a Sharesave plan enhance your overall employee experience.

When discussing your leadership style, it's vital to express how you motivate and inspire your team. Explain your focus on team development, ensuring that everyone is upskilled and supported. Sharing specific examples of how you've successfully managed a team will make your response stand out.

In your answer, illustrate your understanding of relevant compliance regulations and how you enforce them within your team. Discuss your approach to documentation, process improvement, and staff training, emphasizing proactive strategies for maintaining compliance at every stage.

A clear method for prioritizing tasks is crucial. Describe your use of frameworks like Agile methodologies and detail how you assess team capabilities and deadlines to ensure objectives are met effectively. Providing real-life examples can enhance your answer.

Conflict resolution is key in leadership. Reference your approach to open communication, active listening, and mediation. Share a specific instance where you successfully navigated a dispute, highlighting your ability to maintain a positive team environment.

Highlight a data project where you played a significant role, explaining your contributions, teamwork, and the ultimate outcome. Discuss challenges faced and how your leadership made a positive impact on the project's success, aligning it with Experian's goals and standards.

Detail your proficiency in relevant programming languages such as SQL and Python. Discuss any projects where you've applied these skills to solve data-related problems, showcasing your technical knowledge and ability to bridge the gap between analytics and operations.

Talk about your commitment to ongoing team development, mentioning training programs, mentorship, and providing access to learning resources. Convey how you personalize growth paths based on individual strengths and interests to foster a culture of continuous improvement.

Demonstrating your organizational skills is crucial. Explain your process for communicating with sales teams and clients, managing timelines, and addressing any potential issues proactively. Highlight your focus on delivering client satisfaction through effective coordination.

Discuss your perception of challenges such as data privacy concerns or adapting to rapid technological changes in the industry. Share how you're prepared to address these issues and how these challenges can also present opportunities for growth and innovation.

Share the metrics you use to evaluate your team's performance, such as project delivery rates, client feedback, and team engagement levels. Emphasize the importance of regular reviews and continuous feedback in fostering a high-performing team environment.