Production Program Manager

As a Production Program Manager at Experian, your primary responsibilities will include leading complex client implementations of the Ascend product suite, developing project documentation, tracking project deliverables, managing risks, and collaborating with various teams to enhance the overall client experience.

To qualify as a Production Program Manager at Experian, you should possess a BA or BS degree, ideally hold a PMP or PgMP certification, and have over 10 years of client-facing project management experience. Strong communication skills to translate technical matters are also essential.

The Production Program Manager plays a crucial role in driving client success at Experian by managing the end-to-end implementation of projects, ensuring that solutions are delivered efficiently and effectively. This role involves continuous collaboration with clients and internal teams to provide tailored solutions that meet client needs and expectations.

A successful Production Program Manager at Experian should possess strong project management skills, the ability to communicate technical information in accessible terms, proficiency in tools like Word, Excel, PowerPoint, Salesforce, and SmartSheet, and a knack for fostering team collaboration and innovation.

Experian provides its Production Program Managers with a comprehensive benefits package, including medical, dental, and life insurance, a flexible work environment, an education reimbursement program, paid time off, and much more, all aimed at promoting work/life balance and employee well-being.

When asked about handling project risks as a Production Program Manager, mention your proactive approach to risk assessment. Discuss how you identify potential risks early, engage your team in brainstorming sessions to develop mitigation strategies, and keep stakeholders informed throughout the project lifecycle.

In response to this question, highlight a specific client implementation where you played a pivotal role. Detail the project’s objectives, the strategies you employed to meet deadlines and budget restrictions, and any innovative solutions you introduced that enhanced client satisfaction.

When discussing project management methodologies, indicate your familiarity with Agile and Waterfall approaches. Explain why you prefer a particular method based on the project type and client needs, and provide examples of how you've adapted methodologies to achieve project goals.

In answering this question, emphasize the importance of regular check-ins, using collaborative tools to keep everyone informed, and actively encouraging team members to share their ideas and feedback. Share examples of how clear communication contributed to project success in the past.

Discuss your approach to prioritization, focusing on methods like the Eisenhower Matrix or Kanban boards. Emphasize how you assess the urgency and impact of tasks, and ensure you align priorities with overall project goals to maintain productivity.

Highlight your commitment to creating an environment that encourages creativity. You might mention facilitating brainstorming sessions, recognizing and rewarding innovative ideas, and allowing team members the flexibility to explore new solutions in their work.

Define success metrics that you typically use, such as client satisfaction, adherence to timelines, and budget compliance. Give examples of feedback mechanisms you implement to evaluate these aspects post-project completion and how you use that data for future improvements.

When discussing project challenges, be specific about the issue, your thought process in devising a solution, and the outcome. This will illustrate your problem-solving skills and determination when faced with obstacles.

Share your commitment to professional development. Mention resources like industry conferences, webinars, and professional groups you follow, and how you integrate that knowledge into your role as a Production Program Manager to stay ahead.

This is an opportunity to showcase your understanding of Experian's values and culture. Discuss how the company’s commitment to innovation, diversity, and career development aligns with your personal and professional goals and how you see yourself contributing to this dynamic environment.