Onboarding Project Manager - EU/UK

As the Onboarding Project Manager at Marqeta, your primary responsibilities will include facilitating the onboarding of customers' card programs, managing communication between internal and external stakeholders, and applying project management methodologies to ensure timely delivery. Additionally, you'll work on maintaining accurate internal records and building solid relationships with clients, understanding their needs, and ensuring the Marqeta platform meets those requirements.

To be considered for the Onboarding Project Manager position at Marqeta, candidates typically require a minimum of two years of experience in customer-facing project management roles. Familiarity with the payments ecosystem, especially card-issuing, along with strong organizational skills and the ability to prioritize multiple projects is essential. Additionally, applicants should possess excellent communication skills and a self-starter attitude.

Marqeta is dedicated to the growth of its employees, providing an annual development stipend specifically for this purpose. As an Onboarding Project Manager, you will have opportunities to engage in training sessions, workshops, and other initiatives aimed at enhancing your skills and advancing your career. Additionally, the company emphasizes a culture of continuous learning and innovation.

The work environment at Marqeta is dynamic and collaborative, offering a Flexible First approach that supports remote work anywhere within the UK or from the office in London. As the Onboarding Project Manager, you'll enjoy a fast-paced atmosphere where innovative thinking and teamwork are encouraged, allowing you to thrive while driving customer success in our cutting-edge payments landscape.

As an Onboarding Project Manager at Marqeta, you will enjoy a comprehensive benefits package, including premium private medical and dental coverage, generous paid time off, a retirement savings program, equity options, and stipends to support remote work. The company also provides parental leave benefits and various wellbeing programs, promoting a balanced and healthy work-life integration.

In prioritizing projects, I assess the impact and urgency of each task based on customer needs and deadlines. I also leverage project management tools to visualize timelines and budgets, allowing for efficient resource allocation. This structured approach ensures that critical tasks are addressed promptly while keeping all stakeholders informed.

In a previous role, I had a client who was hesitant about the project direction. I focused on open communication, regularly updating them on progress and addressing concerns. By actively listening and incorporating their feedback, I was able to turn the relationship around and ultimately ensure a successful project outcome.

I am well-versed in various project management methodologies, including Agile, Scrum, and Waterfall. My preference depends on the project's complexity and client requirements, but I often utilize Agile's flexibility to adapt to changing needs during onboarding processes.

To ensure timely project delivery, I establish clear milestones and deadlines from the outset. Regular check-ins with my team and stakeholders create accountability, while proactive risk management helps to identify potential blockers early on. This structured approach allows us to stay on track and pivot as necessary.

In managing team conflicts, I prioritize open dialogue and mediation, encouraging team members to express their concerns directly. I believe in finding common ground and fostering collaboration by focusing on shared goals, which has proven effective in resolving conflicts and driving productivity.

Understanding technical environments is vital for the Onboarding Project Manager role at Marqeta because it allows me to communicate effectively with developers and clients regarding system requirements. It also enables me to anticipate potential issues related to API integrations or compliance, ensuring a smoother onboarding process.

Building and maintaining client relationships begins with proactive communication and a genuine interest in their business goals. I make it a priority to understand their needs and workflows, which allows me to provide tailored support throughout the onboarding journey, thus fostering trust and collaboration.

Documentation is crucial in my project management approach. It provides a clear record of project requirements, timelines, and communication, ensuring alignment across all stakeholders. I utilize documentation not only for accountability but also as a reference point to manage expectations effectively.

To onboard a complex payment program, I would first conduct a thorough needs assessment to understand the client's expectations and the technical requirements involved. I would then collaborate closely with cross-functional teams and commence a phased onboarding approach, allowing for adjustments along the way to ensure alignment and satisfaction.

I am motivated by the challenge of solving intricate problems and driving customer success. Witnessing the positive impact of my efforts on clients' businesses energizes me and fuels my passion for continuous improvement, aligning with Marqeta’s mission to empower businesses through innovative financial solutions.