Service Writer/Advisor

The Service Writer/Advisor at Express Oil Change & Tire Engineers is responsible for a variety of tasks that ensure the smooth running of the service department. This includes supervising technicians, improving team performance through coaching, managing parts inventory, and directly engaging with customers regarding their service needs. You'll also play a crucial role in the recruitment process and in maintaining store safety standards.

Candidates for the Service Writer/Advisor role at Express Oil Change & Tire Engineers should have at least 2 years of experience in a similar position, with proven leadership abilities. Strong verbal and written communication skills are essential, as well as a solid understanding of OSHA laws and MSDS compliance. A highly organized and detail-oriented approach is vital for this role.

To succeed as a Service Writer/Advisor at Express Oil Change & Tire Engineers, you should have outstanding leadership skills, the ability to work effectively in a fast-paced environment, and exceptional customer service capabilities. Being detail-oriented and possessing strong communication skills will help you build and maintain professional relationships with both customers and team members.

The Service Writer/Advisor at Express Oil Change & Tire Engineers supports team performance by coaching service department personnel on operational processes and standards. By conducting regular evaluations and offering constructive feedback, you help foster an environment of growth and efficiency that enhances overall productivity.

A Service Writer/Advisor at Express Oil Change & Tire Engineers should be prepared for various physical tasks, which may include prolonged periods of standing and the ability to move objects weighing up to 100 lbs occasionally. This role may also involve bending and stooping, requiring a good level of physical fitness to perform the duties effectively.

When answering this question, highlight your previous roles and specific responsibilities. Mention any achievements that showcase your ability to exceed business objectives and manage a team effectively, particularly focusing on your leadership and communication skills.

To answer this, discuss your organizational skills and methods you use to manage your time effectively. Provide examples of how you've successfully handled busy periods in the past while maintaining quality and customer satisfaction.

Share specific strategies or techniques you employ when mentoring your team, such as setting clear expectations, providing regular feedback, and fostering an open dialogue for questions and concerns. Emphasize how these strategies have improved team performance.

Discuss your approach to addressing customer complaints, focusing on your listening skills and problem-solving abilities. Share an example where you turned a negative experience into a positive one, highlighting your commitment to customer service.

Mention qualities such as effective communication, strong leadership skills, attention to detail, and the ability to multitask. Explain how each quality contributes to the role and enhances the customer experience.

Indicate your commitment to continuous learning through professional development opportunities, industry publications, or training programs. Mention any recent training or certifications that demonstrate your dedication to the field.

Be prepared to share a specific example that highlights your contributions to achieving sales targets or enhancing team productivity. Use data or feedback to illustrate the impact of your actions.

Discuss the importance of adhering to safety regulations and company policies within the service department. Provide examples of procedures you've implemented or improved upon to enhance workplace safety.

Choose a scenario where you faced a tough choice, ideally involving team management or customer service. Explain your thought process, the considerations you took into account, and the eventual outcome.

Share your passion for customer service and the satisfaction you derive from helping both customers and team members. Discuss how the role allows you to make a tangible impact on people's experiences.