Customer Service Representative - $12.55 to $13.75/Hr

As a Customer Service Representative at our Crestview location, you will be responsible for being the first point of contact for customers, providing exceptional service both in person and over the phone. You’ll engage with customers to understand their financial needs and recommend suitable products. Your role also involves learning all aspects of our industry to ensure that you can provide accurate information and support.

To apply for the Customer Service Representative role in Crestview, candidates should possess a high school diploma or equivalent and have at least one year of experience in phone sales or a call center environment. A background in customer service, sales, lending, or collections is preferred, and a passion for customer service is essential.

The salary for a Customer Service Representative at our Crestview location ranges from $12.55 to $13.75 per hour, depending on experience and qualifications. Beyond this competitive wage, potential candidates can also expect opportunities for promotions and benefits to boost overall compensation.

As a Customer Service Representative in Crestview, you will generally work a 40-hour week, from Monday to Saturday. This structured schedule ensures you have Sundays off to relax and recharge. Our company values work-life balance, providing you with ample time for your personal life.

Our company provides a comprehensive benefits package for Customer Service Representatives, including majority company-paid health, dental, and vision insurance, a 401k program, life and disability insurance, as well as generous paid vacation, holidays, and sick days. We believe in investing in our employees, making your career with us rewarding both personally and financially.

When answering this question, think about specific instances where you successfully managed customer inquiries or resolved issues. Highlight any relevant experience in call center environments or sales, and be sure to emphasize your dedication to providing excellent customer service.

To prepare for this question, consider examples from your past experiences. Discuss your approach to listening actively to the customer's concerns, staying calm, and working towards a solution. Mention any techniques you use to de-escalate stressful situations.

Focus on your passion for helping others and your relevant experience. Tailor your response to include specific skills or past job duties that align with the Customer Service Representative responsibilities, such as multitasking, communication skills, and knowledge of financial products.

Prepare to outline how you would break down complex financial products into simple, easy-to-understand terms. Discuss your plan to assess the customer's needs and tailor your explanation to ensure they understand which product would benefit them the most.

Talk about specific techniques you use to engage customers and identify their needs, leading to effective sales solutions. Use examples from past roles that demonstrate your success in meeting or exceeding sales goals.

Share a relevant story focusing on problem-solving skills. Highlight your ability to listen to customer feedback, recognize the issue, and take steps to rectify it, ultimately leaving the customer satisfied.

Discuss your time-management skills and ability to remain calm under pressure. Explain how you prioritize customer interactions while also fulfilling administrative tasks, ensuring all responsibilities are completed promptly.

Before your interview, research the company's history, values, and the specific financial products they offer. Highlight your findings during your answer, reflecting genuine interest and readiness to be part of the company.

Discuss any resources you utilize, such as industry publications or webinars, to stay informed about trends in consumer finance. Mention your willingness to continue learning and adapting to changes in the market.

Reflect on the company’s values and culture that resonate with you. Share your feelings about their commitment to customer service and employee growth, confirming that you see this role as an excellent match for your career aspirations.