Manager, Fund Operations - job 1 of 2

The Manager, Fund Operations at Fidelity Digital Asset Management is responsible for overseeing the daily operations of digital asset investment products. This role involves interacting with a variety of parties including fund management and investment professionals, coordinating the flow of funds in and out of investment products, and managing operational risks and controls to ensure everything runs smoothly. The position also requires engaging in projects that improve operational capabilities and support product launches.

To qualify for the Manager, Fund Operations position at Fidelity Digital Asset Management, candidates should ideally have 3-5 years of experience in financial services, particularly in fund or investment operations. A Bachelor's degree with a focus on business or financial services is required, along with foundational knowledge of financial service operations across front, middle, and back offices. Strong analytical skills and the ability to collaborate effectively in a team environment are also crucial.

Fidelity Digital Asset Management fosters a collaborative and innovative environment that encourages career growth for Managers in Fund Operations. Employees have opportunities to work alongside senior leaders and investment professionals, gain exposure to various aspects of asset management, and participate in projects that enhance their skills. Additionally, the company values forward-thinking individuals and supports their ambition to implement improvements that contribute to the business.

As a Manager, Fund Operations at Fidelity Digital Asset Management, you can expect a dynamic and engaging work environment, often working in a hybrid model that combines onsite and offsite experiences. While your role may allow flexibility, working collaboratively in-office is important for the company culture and overall business strategy. Most hybrid positions require associates to work onsite every other week, blending the benefits of in-office teamwork with the flexibility of remote work.

Success as a Manager, Fund Operations at Fidelity Digital Asset Management relies on a combination of essential skills. Strong communication and interpersonal abilities are vital for collaborating with various stakeholders and teams. Attention to detail is crucial for executing tasks with precision, while an analytical mindset helps in problem-solving operational challenges. Candidates should also demonstrate a desire for improvement and an entrepreneurial spirit to thrive in a fast-paced asset management environment.

When answering this question, provide specific examples of your previous roles and responsibilities in fund operations. Highlight any experience you have in managing investment products and coordinating fund flow. Discuss any technical skills or software you have used and focus on showing your understanding of the overall financial services landscape.

Discuss your approach to risk management by explaining the strategies you employ, such as regular audits, compliance checks, and proactive communication with teams. Provide examples of situations where you identified risks and successfully implemented measures to mitigate them, emphasizing your attention to detail and analytical skills.

Choose a specific challenge and explain the context, your thought process, and the actions you took to resolve the issue. Emphasize your collaborative skills in seeking help or input from colleagues and how you maintained effective communication throughout the process, ensuring everyone was aligned with the solution.

Explain your prioritization process by discussing how you assess tasks based on urgency and importance. You can mention tools or techniques you use for project management that help you stay organized and ensure deadlines are consistently met. Providing an example can demonstrate your effectiveness in multitasking and time management.

Discuss qualities such as strong communication skills, attention to detail, analytical thinking, and a collaborative mindset. Be sure to illustrate how these traits contribute to team success and the overall efficiency of fund operations. Also, emphasize your alignment with Fidelity Digital Asset Management’s culture and goals.

Emphasize the importance of continuous learning by mentioning resources you use such as industry publications, webinars, and professional networks. Discuss your commitment to professional development and staying informed about regulatory changes and market trends that can impact fund operations.

List specific tools or software you have experience with, such as portfolio management systems, compliance tracking tools, or analytics software. Explain how you have utilized these tools in your roles to enhance efficiency and streamline processes, providing concrete examples of your contributions.

Describe a situation where you collaborated with investment professionals to execute a project or solve an issue. Highlight your communication and interpersonal skills, ensuring to demonstrate how you effectively navigated differing perspectives and aligned everyone toward common goals.

Discuss your approach to both giving and receiving feedback as a critical tool for growth and improvement. Provide an example where you received constructive criticism and how you used it to enhance your performance. Additionally, share your approach to offering feedback to others, focusing on clarity, support, and actionable advice.

Express your enthusiasm for Fidelity Digital Asset Management by mentioning the company's innovative approach to digital assets and commitment to excellence in fund operations. Discuss how the position aligns with your career goals and values, and express your desire to contribute to Fidelity's mission to effectively serve its clients.