UX Writer, Developer Tools (London, United Kingdom)

As a UX Writer at Figma, you'll focus on shaping the user experience within our Developer Tools team. Your responsibilities will include contributing to the product strategy around the developer experience, crafting clear narratives around product needs, and closely collaborating with cross-functional teams, including product management, engineering, and design. You'll also iterate on content flows and prototypes to enhance the overall user experience and oversee language usage across our diverse product suite.

To apply for the UX Writer position at Figma, candidates should possess at least five years of experience in crafting UX content, whether from a design, content, or engineering perspective. A strong command of the English language and knowledge of coding principles are essential. Additionally, familiarity with information architecture and a demonstrated ability to simplify complex problems through effective language will greatly benefit your application.

Yes! The UX Writer position at Figma can be held remotely within the UK or from our London hub. We support flexible working arrangements, ensuring that whether you're collaborating from the office or your home, you can thrive in a creative environment that encourages innovation and learning.

Figma prides itself on a supportive and inclusive company culture that celebrates diversity. As a UX Writer with us, you'll find a collaborative atmosphere where curiosity is nurtured, and all team members are encouraged to grow as they go. Our commitment to equality ensures that everyone's thoughts and experiences enrich our products and community, making it an exciting place to contribute your skills.

Success as a UX Writer at Figma requires a blend of creative storytelling and technical understanding. Strong writing skills are paramount, particularly in crafting cohesive and intuitive narratives. Familiarity with coding concepts and the ability to simplify complex user challenges are also crucial. Additionally, your ability to work collaboratively with various teams and approach projects with curiosity will set you apart in this dynamic role.

To create user-centered content, I start by deeply understanding the users' needs and pain points through research and feedback. This involves collaborating with product managers and designers, analyzing user personas, and continually iterating content based on real user interactions. Engaging in user testing helps ensure that the language used resonates well and supports intuitive navigation.

In collaborating with cross-functional teams, I prioritize open communication and respect each team's expertise. I initiate meetings to align on goals, share insights, and gather feedback. Utilizing tools for collaborative work, like Figma itself, I ensure that everyone is on the same page and that we can iterate swiftly based on collective input.

To simplify complex technical concepts, I focus on breaking down information into digestible parts and using everyday language. Techniques like creating analogies, using visuals where possible, and developing clear examples all help communicate the content's intent effectively while enhancing user comprehension.

Storytelling is crucial in UX writing as it connects users emotionally with the product. I use storytelling to build narratives that lead users through their journey, making the content relatable. By framing product functionalities within user stories, I help convey the value and purpose of features in an impactful way.

I embrace feedback as a vital part of the writing process. I make it a point to request insights from both users and stakeholders early in the drafting stage. Once I receive feedback, I assess it critically, integrating constructive criticism to improve the content while ensuring it aligns with user needs and product goals.

In a prior role, I worked on a navigation overhaul where I rewrote all user prompts to be clearer and more user-friendly. By conducting user testing and gathering data after implementation, we found that user satisfaction increased by over 30%. This demonstrated the profound impact well-crafted content can have on the overall experience.

To understand users' needs, I employ a mix of quantitative and qualitative research methods. This includes analyzing user behavior through analytics tools, conducting surveys, and engaging in direct conversations with users to gather insights. This comprehensive approach enables me to develop more targeted content tailored to the users' expectations and requirements.

The success of my writing in a product is measured through user engagement metrics, such as task completion rates, user feedback, and the frequency of support queries. By tracking these indicators pre- and post-implementation, I can assess whether the content meets the users' needs and enhances their experience effectively.

I find inspiration in the interplay of technology and human behavior. The ability to fuse design with clear communication drives me to create engaging narratives that not only inform but also delight users. Additionally, witnessing users grow from confusion to clarity in their interactions with a product is profoundly rewarding.

One of the biggest challenges facing UX writers today is the rapid pace of technological advancement. Keeping abreast of the continuous changes in user expectations, tools, and best practices requires constant learning and adaptation. We must be agile and responsive to ensure that our writing remains relevant and effectively supports the evolving user landscape.